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richardpool
@richardpool
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Active Member
Joined: Jan 17, 2023
Last seen: Dec 8, 2025
Profile Activity
Topics: 1 / Replies: 13
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RE: Latest NIBE model has known defect and no solution

@kings I don’t I’m afraid as I submitted it through my installer, as they were also seeking compensation, due additional install effort. I’m sure you ...

10 months ago
Forum
Air Source Heat Pumps (ASHPs)
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RE: Latest NIBE model has known defect and no solution

Interesting timing. So, it was finally fixed, 3 years ago. Faulty circuit - Nibe came out and fixed it. Not before me escalating. I can’t find it now,...

10 months ago
Forum
Air Source Heat Pumps (ASHPs)
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RE: Latest NIBE model has known defect and no solution

Hi All, Update on situation. Fix has been applied. Seems to be OK and hasn't tripped out since installation. It still took me numerous phone cal...

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Latest NIBE model has known defect and no solution

@will_a - Still not sorted. Told there’s a part on the way but no date for fixing it. No support from Nibe. Can’t go home with weather at the moment s...

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
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RE: Latest NIBE model has known defect and no solution

@mjr shouldn't have had to come to this - right?!

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
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RE: Latest NIBE model has known defect and no solution

@mjr They aren't installing any more Nibe units are the moment, as they don't have any. Even those that they have on order, they are not going to inst...

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Latest NIBE model has known defect and no solution

@editor Hi Mars - I agree, but the installer doesn't have any spare units as there's a supply shortage and has equally been pushing Nibe for an answer...

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Latest NIBE model has known defect and no solution

@derek-m Thank you. I found their MD and Head of sales' email online. Emailed them and customer services over the weekend. Not even a peep. I ...

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Latest NIBE model has known defect and no solution

@derek-m - thanks for your comment. MCS would step in, if the issue were with the installer, but it's not. Even Nibe confirmed themselves that the ins...

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Latest NIBE model has known defect and no solution

@editor MCS confirmed that they only cover issues with installers and can't take any action with Nibe (as manufacturer). Nibe has confirmed that the i...

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Latest NIBE model has known defect and no solution

@editor Installers have been great. They were skiing over Christmas, but still logged on remotely to see what they could do and trying to call Nibe wh...

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Latest NIBE model has known defect and no solution

@editor We have been told that there are about half a dozen confirmed cases across the UK. If they think it's fine to have no heating, I invite them t...

4 years ago
Forum
Air Source Heat Pumps (ASHPs)
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