Search with Wattson

Notifications

Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Vaillant service impasse

DavidB · 2026-08-12T10:55:10Z

My 3.5 Aerotherm is due its first annual service. I asked my installer who has essentially said coming to an island is just not really worth his while. I understand his difficulty but that becomes my problem. I have emailed Vaillant and booked a service, they took my money and then said sorry and cancelled with a refund. I asked who could do the service locally and the lady gave a name but the company quoted don’t do Vaillant service - indeed they are local builders and others do their heating and plumbing. i have since formally emailed Vaillant asking for the names of Vaillant certified companies both on Arran but also on the mainland. I have had nothing back. i can probably get someone to do a service but, should anything go wrong subsequently, don’t want to be told “that company is not accredited” and find my guarantee is therefore void. Can anyone suggest a way forward?

Page 2 / 2 Prev

Air Source Heat Pumps (ASHPs)

Last Post by DavidB 59 minutes ago

13 Posts

6 Users

7 Reactions

713 Views

RSS

DavidB

(@davidb)

Estimable Member Member

Joined: 9 months ago

Posts: 74

Topic starter 23/10/2026 1:00 pm

Mars asked for an update on progress so ….

Out HP has now had a service which should maintain the warranty. Getting there was more by luck than help from Vaillant.

I made contact with a one man band locally who I knew serviced Mitsubishi. They indicated they provided service to Vaillant for warranty repairs etc - which sounded encouraging but I asked for confirmation that a service would be acceptable re my guarantee. The verbal response was that Vaillant won’t recommend specific contractors.

I decided to use a Vaillant regional contact (obtained for another reason) and explained re the official service having been cancelled. After a couple of emails it emerged that the island contractor was ok - so I went ahead. Happily the service found nothing of note so good for another year. Belatedly my original installer offered to do the service - but on a date which was to late to satisfy the warranty and about £100 more expensive.

I am happy with the outcome but frustrated by the process. If Vaillant don’t have an engineer to cover a postcode I would argue they should be able to name engineers who are suitable.

Note to Mars - some time in the summer I recall you said you were getting a new HP installed and you would be posting how the process went. Did it happen, are you happy and was anything posted by you about the process??

ReplyQuote

Page 2 / 2 Prev