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	RE: Power outages and storms: A surprisingly good DNO experience By Majordennisbloodnok, 5 days ago Forum Electricity, Tariffs, Monitoring & Providers
	That sums up pretty well my view in another related company - Octopus. They’re simply interacting with their customers in an honest, open and well organised way, and along the way have gained a reputa...
	RE: Power outages and storms: A surprisingly good DNO experience By Mars, 5 days ago Forum Electricity, Tariffs, Monitoring & Providers
	@majordennisbloodnok honestly, it was genuinely refreshing. Proper, old-school customer service… calm, proactive and human. When I compare it to the frankly awful attitude we’ve always had from Severn...
	RE: Setback savings - fact or fiction? By cathodeRay, 5 days ago Forum Air Source Heat Pumps (ASHPs)
	As far as I am aware, the majority, if not all, of the energy used in a defrost comes from the hot water in the radiator circuit. When I look at my minute by minute energy out data, it goes negative d...
	RE: Setback savings - fact or fiction? By Majordennisbloodnok, 6 days ago Forum Air Source Heat Pumps (ASHPs)
	No need to create a new thread, @sheriff-fatman. You don’t reset the integral sensor; you just create another helper - a utility meter helper - based on the integral. It’s in the utility meter helper ...
	RE: Setback savings - fact or fiction? By Sheriff Fatman, 6 days ago Forum Air Source Heat Pumps (ASHPs)
	I don't intend to hijack the main thread but are you aware of a way to reset the daily totals from doing this? I set up integrations of this kind a few weeks ago when doing the heat pump configuratio...
	RE: Power outages and storms: A surprisingly good DNO experience By Majordennisbloodnok, 6 days ago Forum Electricity, Tariffs, Monitoring & Providers
	Well done to Scottish Power for doing a good job. Well done, too, to @editor for taking the time to recognise it. Not everyone does well fixing something that’s broken and not everyone acknowledges it...
	RE: Setback savings - fact or fiction? By SUNandAIR, 6 days ago Forum Air Source Heat Pumps (ASHPs)
	That’s an interesting stat. I’m thinking that the 0.1 KWh might be the energy used during the flow reversal process….? I’m also thinking that the real energy which provides the heat for the defrost is...
	RE: Power outages and storms: A surprisingly good DNO experience By Sheriff Fatman, 6 days ago Forum Electricity, Tariffs, Monitoring & Providers
	Great to read a good service story. I know that there are priority lists held for households with vulnerable customers in them. Perhaps your household is on a separate list with Scottish Power headed...
	RE: Advice for a novice on Mitsubishi Ecodan 6kW By Sheriff Fatman, 6 days ago Forum Air Source Heat Pumps (ASHPs)
	Fair point. The highest frequency of defrosts I'd seen so far had been 6 within a 24 hour period, but my sample size of relevant data is very small.