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Who's your electricity provider and what's your tariff?

Mars · 2021-03-02T22:09:42Z

Electricity tariffs are a key component of running costs when it comes to heat pumps. Please share who your electricity provider is and what tariff you're on.

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Electricity, Tariffs, Monitoring, Electrics & Providers

Last Post by Papahuhu 1 hour ago

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Old_Scientist

(@old_scientist)

Honorable Member Member

Joined: 2 years ago

Posts: 502

03/08/2026 2:36 pm

Posted by: @papahuhu

↑

@old_scientist Thank you, yes, yours look how mine used to look. I’ve already tried the obvious, a reset, so I’ll call Samsung support. I bet it happened during the service, which is ironic!

The only thing I can think / have noticed, is that it has a tendancy to lose data if it's switched off at the point it would write the data. For example, my daily usage data will show, but if the unit is powered off at midnight - the point at which today becomes yesterday - the current day's usage data doesn't get written and after midnight when powered back on yesterday's data will now show as zero and that day's data is lost.

So potentially an issue if the unit was powered off (or there was a power cut) at midnight on the last day of the month/year?

Please let me know what Samsung say.

This post was modified 1 hour ago by Old_Scientist

Samsung 12kW gen6 ASHP with 50L volumiser and all new large radiators. 7.2kWp solar (south facing), Tesla PW3 (13.5kW)
Solar generation completely offsets ASHP usage annually. We no longer burn ~1600L of kerosene annually.

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Papahuhu

(@papahuhu)

Reputable Member Member

Joined: 12 months ago

Posts: 370

03/08/2026 2:43 pm

@old_scientist The service engineer powered down the external unit for about 3 hours, he removed and inspected/cleaned and tightened every single electrical connection. There was a lot of water spraying going on too, never good when there’s electronics about! But I’m not sure if the memory chip is inside or outside.
I’ll let you know, I’m not that worried as Ive too many warranties!

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