Notifications

Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Praise where Praise is due: Homely

Air Source Heat Pumps (ASHPs)

Last Post by HughF 2 years ago

3 Posts

3 Users

3 Reactions

1,522 Views

RSS

Toodles

(@toodles)

Famed Member Contributor

Joined: 4 years ago

Posts: 2694

Topic starter 07/02/2024 1:28 pm [#1361]

On Saturday morning, our Homely heat pump controller ‘threw a wobbly’ and the house temperature was steadily rising; at the point where it was 2 degrees C above programmed, I switched off the PSU’s to the Homely and the D-Comm units. I then emailed EvergreenEnergy’s Business Development Manager thinking that he would read and action on Monday morning but… Within minutes Paul Williams emailed me and said he would get the ‘lads’ onto it now - which he did. I turned the equipment back on and equilibrium was restored albeit with a very cosy home! We are not sure if it was the ‘Switch off and on again’ as per failed computers instructions but nevertheless, the lads carried out a thorough check of the whole caboodle after I had switched back on. Over the week end, the Homely programming underwent some ‘fundamental tidying up on the backend coding’ and all is working fine again. I had numerous emails from Paul on the Saturday checking how things were with me and again, first thing Monday morning telling me what they had done. I am very grateful to the Homely team and hope I didn’t mess up Paul’s week end. Regards, Toodles.

Toodles, heats his home with cold draughts and cooks food with magnets.

👍

Quote

Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 4474

07/02/2024 2:37 pm

That's terrific service and super pleased that they dealt with your situation so efficiently. Definite gold star for Paul Williams.

Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our YouTube channel!

👍

ReplyQuote

HughF

(@hughf)

Honorable Member Member

Joined: 4 years ago

Posts: 489

07/02/2024 9:59 pm

All they need to do now is manufacture a proper in home display/control unit, instead of forcing people to use an app…..

or here’s an idea, just bang an opentherm interface onto their hardware so that they can read the requested room temperature from the finest smart thermostat known to mankind, the Nest….

simply wonderful design and engineering.

Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.

My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.

ReplyQuote