Faulty Clivet heat pump out of the box
@toodles agreed. If there are issues they should be rectified quickly.
We would never win these projects as we spend 1 whole day all day at the end of every job IR camera every pipe and rad, DT measure and data log every rad and tank, flow rate balance and control the whole system and even on the smallest systems this takes 1hr per rad minimum, during this time we would see that the system is not responding correctly.
That said what we would have done is change the system for a new one at our cost as it did not work on day 1 and given the manufacturer hell from our end, we would set this unit up at our offices and proved it worked or did not. Also a lot of us "installers" are purchasing these units from merchants and we also often purchase all of the rads, all of the pipe and fittings. Assuming we all do 1 system a week and the av cost of all the systems and materials is near £7,500 to £8,500 it fair to say we can spend up to £400,000 a year with 1 or even £200,000 each merchant if 2, its worth them looking after us/you for that £400,000 trade a new unit is nothing to them, especially when the bigger merchant's may be shifting 2000 of these manufacturers units a year to all their customers, us the installers.
Sorry to all the very good merchant's that support us well but DOA is not acceptable and I would be pushing for a new unit for my client if it was defective.
Might as well just install the one that got rolled off the delivery truck and dented at this rate.
AAC Group Ltd covering the Kent Area for design, supply and installation of ASHP systems, service and maintenance, diagnostics and repairs.
Professional installer. Book a one-to-one consultation for pre- and post-installation advice, troubleshooting and system optimisation.
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