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Faulty Clivet heat pump out of the box

 
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Air Source Heat Pumps (ASHPs)
Last Post by benson 7 months ago
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Sune
 Sune
(@sune)
Trusted Member Contributor Professional Installer
Joined: 4 years ago
Posts: 27
13/11/2025 2:55 pm  

@steveimpey excellent to hear that you're up and running finally. 👍😀


Planning your dream house? Book a simple one-to-one consultation to get you on a good path - here.


   
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Toodles
 Toodles
(@toodles)
Famed Member Contributor
Joined: 4 years ago
Posts: 2745
13/11/2025 3:09 pm  

@steveimpey Welcome to the Homely control club! Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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 benson
(@benson)
Reputable Member Member
Joined: 2 years ago
Posts: 301
14/11/2025 10:36 am  

@steveimpey glad you got it sorted and agreed- being ignored by Clivet tech support is massively frustrating as I'd expect them to be liaising directly with an end user as well in this scenario, rather than just going through installer. I know their tech support are about as they replied to me about a minor query I had a week or so ago (replied on a Sunday in fairness). Sounds like they've developed new controls rather than recommissioning/rebranding the midea control panel as they had been doing, with evidently some teething problems.

Regarding homely, we had been using this and found it to be a reasonable solution but have since removed and just using manufacturers controls. Therefore I would make sure they sort the native controls issue as well asap and stay on the case with that, so that you have that option as well going forward should you wish to change it for whatever reason (granted many people are happy with homely- just didn't suit us).



   
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