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Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

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Last Post by ASHP-BOBBA 3 weeks ago

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3494

Topic starter 10/09/2025 11:00 am

We’re pleased to announce that Havenwise are now joining the forums in an official capacity.

For those unfamiliar, the Havenwise app lowers the running costs of your heat pump and simplifies heat pump control. With smart software, Havenwise optimises how your heat pump runs, ensuring you get maximum efficiency and comfort. Havenwise currently works with Vaillant, Samsung and Mitsubishi heat pumps (Daikin and others coming soon). On top of all this, their app gives you access to human support when you need it.

From today, Henri (@hcas) and the Havenwise team will be active in this dedicated support thread, answering your questions, troubleshooting issues and sharing advice on how to get the most out of your system.

This is a brilliant opportunity for Renewable Heating Hub members to speak directly with the people behind Havenwise and to learn how optimisation can improve performance, reduce running costs and take some of the guesswork out of heat pump ownership.

If you’re already using Havenwise, we’d love to hear about your experience. If you’re curious, drop your questions here… Havenwise will be on hand to respond.

And if you want to trial Havenwise for free, head here now: https://www.havenwise.co.uk/partners/renewable-heating-hub

The only requirement is that your heat pump is connected to the internet.

Buy a copy of the The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast

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damonc

(@damonc)

Active Member Member

Joined: 8 months ago

Posts: 8

10/09/2025 2:08 pm

Hi, how does Havenwise measure the room temperature, is there a sensor somewhere?

Does Havenwise just ignore or over ride any 3rd party controllers or does the user open everything up by setting a higher than desired temp on them?

This post was modified 3 weeks ago by Mars

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HCas

(@hcas)

Reputable Member Member

Joined: 1 year ago

Posts: 111

10/09/2025 2:49 pm

@damonc
If the heat pump controller is in a suitable area (e.g., living room, hall, etc.), we use the temperature reading from the controller. If it's hidden in a cupboard, garage, etc., we provide a wireless temperature sensor.

Regarding 3rd party stats, you're spot on. The user sets these a few degrees higher than the desired room temperature to "open up" the system. They effectively become temperature limiters.

CEO and co-founder at HavenWise

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ASHP-BOBBA

(@ashp-bobba)

Honorable Member Member

Joined: 10 months ago

Posts: 244

10/09/2025 6:18 pm

I am pleased to say at 4pm today we have added another client onto Havenwise, the system has a new 8.5kW Ecodan connected to new UFH throughout with multi zone control configured to 60% open-loop and all remaining connected UFH room stats are 2 deg above (23℃) to become limiters for solar on south side of building. It took 3 mins to connect the app and 5mins to run through with the client, 1st impression from the client was that it looks intuitive and straight forward, we instructed the client to have a think about how they would like to run their heating and hot water, set the programmers and temperature set points, let the software take a few days to learn the system and any issues they can contact us or Havenwise team for support.

Professional installer. Book a one-to-one consultation for pre- and post-installation advice, troubleshooting and system optimisation.

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