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Burtis
Burtis
@burtis
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Reputable Member
Joined: Sep 16, 2024
Last seen: Jan 15, 2026
Topics: 2 / Replies: 114
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RE: The good, the bad and the not that great – my heat pump installation

Well sadly it's been 14 days now so according to MCS website I have to file the form with them 😕 Only response I got was 10 days ago that t...

1 year ago
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RE: The good, the bad and the not that great – my heat pump installation

@transparent You detail in explaining this is excellent. But I am shocked that people have to go to this length to get it sorted. Per...

1 year ago
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RE: The good, the bad and the not that great – my heat pump installation

@editor HIES I believe buddy. I have to go through MCS first then HIES after. I did call them all to see what's what and it's all pretty conf...

1 year ago
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RE: The good, the bad and the not that great – my heat pump installation

@transparent Will do buddy. Installer has since replied to my Formal Complaint Letter and said they will get back to me within 10 days so lookin...

1 year ago
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RE: The good, the bad and the not that great – my heat pump installation

Yeah the installer is aware that I had a blocked radiator and debris and rust in the system. This is the only thing they were willing to come back ...

1 year ago
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RE: The good, the bad and the not that great – my heat pump installation

Yep one of the primary filters was completely blocked with black bits rust and some large chunks There looks to be a 2nd one on the shut off valve ...

1 year ago
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RE: The good, the bad and the not that great – my heat pump installation

@transparent there was only 1 radiator that wasn't changed a old towel rail funnily enough that same room is always cold. They did flush the system ...

1 year ago
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RE: The good, the bad and the not that great – my heat pump installation

@johnmo thank you buddy no my system was never filled with anything, neither did they put anti freeze valves. We had decorating to do so they left ...

1 year ago
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RE: The good, the bad and the not that great – my heat pump installation

This morning it has stopped working and chucked a error code for flow issues. 😭 Just on time for the weather to cool off 😅 There's a...

1 year ago
Reply
RE: The good, the bad and the not that great – my heat pump installation

@johnmo To be honest I paid up as at the time it all looked ok. Then when I got into looking at heat pump installs more and researching I realis...

1 year ago
Reply
RE: The good, the bad and the not that great – my heat pump installation

The thing that worries me like you have said previously is this section on the complaints side of the MCS certification. MCS do not have the authori...

1 year ago
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