Renewable Heating Hub Heat Pump Forums

Search with Wattson
Forums
Renewable Heating
Air Source Heat Pum...
Samsung Pumps with ...
 
Notifications
Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Samsung Pumps with Havenwise & Shelley

 
Air Source Heat Pumps (ASHPs)
Last Post by TechnoGeek 9 months ago
2 Posts
2 Users
1 Reactions
770 Views
RSS
 Anonymous 6050
(@Anonymous 6050)
Joined: 2 years ago
Posts: 77
Topic starter 26/01/2026 2:39 pm   [#2782]

My Shelley stopped working at the weekend, which resulted in Havenwise trying to heat my house at 50C from 2pm until early evening when I realised that something was wrong. Shelley is plugged in (ie not on batteries) and has been in the same position for some months, and has been working fine.

After consultation with Havenwise I tried a reset, with no apparent change in the readings. In one part of the app it confirmed that it was connected to the wifi, but on My Dashboard, it said not connected. At various times over the weekend it connected to the wifi for about half an hour and then disconnected again.

Today, Monday it is working correctly. I have no reason to suppose that there had been a problem with the wifi.

Just wondering if it could be a problem with my Shelley thermometer and whether anyone else has experienced similar problems



   
👍
1
Quote
TechnoGeek
 TechnoGeek
(@technogeek)
Estimable Member Member
Joined: 3 years ago
Posts: 181
03/02/2026 12:58 pm  

@broadsman do you live in a highly populated area?

Sometimes your router can select a congested comms channel and if your Shelley is a reasonable distance away it could be having issues staying connected due to network collisions. If the router then switches to a quieter channel connectivity can improve.

There maybe no issue brewing with the Shelley. Just monitor it for now to see if it happens frequently from now on.


5 Bedroom House in Cambridgeshire, double glazing, 300mm loft insulation and cavity wall insulation
Design temperature 21C @ OAT -2C = 10.2Kw heat loss, deltaT = 8 degrees
Bivalent system containing:
12Kw Samsung High Temperature Quiet (Gen 6) heat pump
26Kw Grant Blue Flame Oil Boiler
4.1Kw Solar Panel Array
34Kwh GivEnergy Stackable Battery System


   
ReplyQuote
Forum Jump:
  Previous Topic
Next Topic  
Share:

SPONSORS

Join Us!

Installer Finder

Degrees of Separation

Latest Posts

SPONSORS

Members Online

Click to access the login or register cheese
Protected By
Shield Security PRO