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Samsung Holiday schedule

Air Source Heat Pumps (ASHPs)

Last Post by Mars 7 months ago

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richdorm

(@richdorm)

Active Member Member

Joined: 8 months ago

Posts: 10

Topic starter 20/10/2025 11:22 am [#2529]

Hi, I have a Samsung ashp and I'm going in holiday. Can someone explain holiday schedule and how to use it?

As far as I can see, the only option is to toggle the mode on or off for days of the week - which means I can only return it to normal when I return, if away longer than a week!

There is next to nothing in the documentation. It is not clear whether this: (a) simply disables other schedules; (b) effects this, plus a general fixed set-back to the water law setting; (c) switches the whole thing off.

How can anyone ever recommend Samsung on the basis of their user support??!

Thanks in advance,

Richard

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Mars

(@editor)

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Joined: 5 years ago

Posts: 4643

20/10/2025 9:57 pm

Posted by: @richdorm

↑

How can anyone ever recommend Samsung on the basis of their user support??!

It’s my sole reason to always deter homeowners from going down the Samsung heat pump route because they are notoriously terrible. I even contact senior members of their team to ask them to step in and help in extreme cases and they never do. They just don’t seem to care.

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JamesPa

(@jamespa)

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Joined: 3 years ago

Posts: 4920

21/10/2025 9:13 am

Posted by: @editor

↑

Posted by: @richdorm

↑

How can anyone ever recommend Samsung on the basis of their user support??!

It’s my sole reason to always deter homeowners from going down the Samsung heat pump route because they are notoriously terrible. I even contact senior members of their team to ask them to step in and help in extreme cases and they never do. They just don’t seem to care.

It's weird really because Samsung consumer products are, in my experience, generally very good, but as you say their heat pump controllers are very basic, verging, on inadequate for the average person imho, and their tech support non existent. With the exception of the old gen6 models they aren't even particularly cheap!

4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.

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bontwoody

(@bontwoody)

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Joined: 4 years ago

Posts: 1009

21/10/2025 11:28 am

@richdorm

Im actually happy with my Samsung 🙂 but I do agree the documentation is appauling. Have you looked at the Outing function? I think Glyn Hudson used it in one of his youtube videos.

House-3 bed partial stone bungalow, 5kW Samsung Gen 6 ASHP (Self install)
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richdorm

(@richdorm)

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Posts: 10

Topic starter 21/10/2025 11:54 am

@bontwoody is the outing function the same as the holiday function?

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bontwoody

(@bontwoody)

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Joined: 4 years ago

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21/10/2025 12:06 pm

@richdorm No, its at the very end of this video.

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richdorm

(@richdorm)

Active Member Member

Joined: 8 months ago

Posts: 10

Topic starter 21/10/2025 12:15 pm

@bontwoody thanks - that's all very interesting. I hadn't come across that video before. I'll look into outing mode... When we get back from holiday! 🤣🤣

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bontwoody

(@bontwoody)

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