Samsung E911 intermittent issue
Hi all,
Been having a trawl through the forums for the E911 and have a few other queries.
I have a AE080CXYDEK which was installed back in June and has been working well. Recently, however, we have had a couple of E911 errors which has led me to dig into our install a bit more.
Using our MIM i can see the flow is around 7.2-7.4lpm which is almost at the HP's minimum in which the E911 error starts. I have queried our installer (electrician who installed the solar and battery and subsequently subbed the ASHP install out) and it's taking a while to get anywhere. So my queries are as follows:
We have a Evosta 3 set to fixed curve regulation mode level3. Is this correct?
It looks like the Evosta has been installed upside down but I assume it was done this way due to the flow direct?
I can stop it from erroring by only running the heating and within 15 mins of powering on the DHW it trips (subsequently in the last 12hrs I have had both running and it hasn't tripped). Does this narrow down what the issue could be?
In another thread, Mars mentioned checking the Y strainer. Is this easy to do as a novice or should I be pushing to get the plumber to come out and check. If it's easy where is it usually located and what does it look like?
How happy are other plumbers to come out and diagnose a system they havent put it and is it worth doing this?
Thanks!
@netdonkey The model number for your Samsung indicates it is an 8kW system? The flow rates you are indicating only provide around 2.5kW and the code E911 is related to lack of flow, airlocks, restrictions on flow or other flow sensor issues.
Samsung send an inline strainer with their systems, if this was fitted it will collect debris from the system and block (this is its job) this will need checking 1st, also its worth confirming the length of the primary pipework from the condenser to the plant room (from the condenser to the manifold or plant room, buffer or 1st secondary distribution pipework valves). It worth making sure this pipework is the correct size for the flow rate and distance it serving. 8Kw will need a minimum of 28mm on a short run.
@ashp-bobba Thanks. The pipework run from the ASHP to main plant is around 13m. Would the strainer be near the pump or the main plant? I assume the strain would be on the return to protect the pump?
@netdonkey The strainer can be anywhere on the rerun line from the airing cupboard / plant room to the ASHP condenser, so this could be in that room or at the condenser, they look like a Y shape: linked here for you to see.
Please clarify 2 things if you can?
13m from the condenser to the plant room as the main ASHP pipes
What size is the pipework from the condenser (most manufacturers need you to limit the run to a max 10M or calculate an upsize in pipework and pump to cope with the length of run).
Posted by: @netdonkeyWould the strainer be near the pump or the main plant?
On our system, originally, it was inside the heat pump unit (we don’t have a Samsung). It was a bloody stupid location because we had to remove heat pump side panels to access it, so we had the installers move it into our plant room. See photo.
I asked installers specifically about Y strainers on a recent podcast and they should be fitted on every installation, so you should have one somewhere.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@netdonkey Should be shut of valves either side. the nut can be a bit tight on some of them, be sure to support the pipe when you try.
@netdonkey do exactly what @ashp-bobba says above.
Cleaning it is really easy once you've popped the nut off. It's got a little gauze filter/mesh inside. Give that a rinse under a tap, but before you do, check to see how many corrosive bits are in there as a reference.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@editor Can't see anything that resembles a Y filter. There does seem to be a big black fillter (pic attached) which might be a filter?
Before and after the Evosta3 circulation pump there are valves. Is it worth making sure those are fully open?
The heat pump has just came on, the pipes near the water tank start to get a bit warmer and then the HP goes off again so sounds like it might be cycling?
@netdonkey The filter in the first photo looks saucespiciously like a ‘MagnaClean’ type filter; as the flow passes through this, the larger volume of the chamber reduces speed of flow and allows a magnet to attract and retain any particles of ferrous material that passes through the pipework. This chamber is normally cleaned out during any servicing work. Regards, Toodles.
Toodles, he heats his home with cold draughts and cooks his food with magnets.
-
How can I programme a setback for my Samsung Gen6 8kW heat pump?
6 months ago
-
Sudden drop in COP
11 months ago
-
Samsung's Cold Shoulder: Should Heat Pump Manufacturers Be More Accountable?
1 year ago
-
Any installer recommendations for Samsung ASHP?
1 year ago
-
Issue with Samsung A2W Heat Pump - Water Outlet Temperature
2 years ago
- 22 Forums
- 2,055 Topics
- 44.8 K Posts
- 68 Online
- 3,290 Members
Join Us!
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
Why not start a new post, explain exactly what you have...
By Johnmo , 12 minutes ago
-
RE: Is your heat pump insured?
By Johnmo , 19 minutes ago
-
RE: IVT Greenline high pressure switch and electrical cassette errors
The temperature diff remains fairly low during operatio...
By tdudgeon , 2 hours ago
-
Win a 6-panel PV courtesy of egg and Renewable Heating Hub
Our epic giveaway just went live! Want to win a 6-pan...
By Mars , 13 hours ago
-
RE: Yes, the "zoning with ASHP" topic again...
James, thanks again for your thoughtful and persistent ...
By HarryRea , 13 hours ago
-
RE: Getting the best out of a heat pump - is Homely a possible answer?
Isn't that the whole point of homely - it does that fun...
By Johnmo , 15 hours ago
-
RE: Is this normal? Click of the DHW returning to space heating
So the Lone Ranger returned today! Even though we thoro...
By Grantmethestrength , 16 hours ago
-
RE: How To Balance Radiators & the Role of the Lockshield Valve: A Homeowner's Guide
@jamespa So settings to date are as follows for now. ...
By Alfapat , 16 hours ago
-
RE: Vaillant & OVO partner up to offer Heat Pump Plus
Hopefully iv done the right thing today by signing up t...
By Westkent , 18 hours ago
-
RE: Battery sizing - How low can you go!
My own experience with connecting four batteries to thr...
By Transparent , 1 day ago
-
RE: Plate heat exchanger considerations
Work on 2-3 percent per degree. This is a reasonable e...
By JamesPa , 1 day ago
-
RE: Advice for ground source heat pump in new build with PV and batteries
The useful bit is the bit that specifies the heat loss ...
By JamesPa , 1 day ago
-
RE: Volumisers in Heat Pump Systems: Does Placement Matter?
You’re absolutely right that during defrost the refrige...
By Mars , 2 days ago
-
@editor thanks Mars that’s the same table I found in th...
By Gary , 2 days ago
-
RE: Tariff and charging strategy advice please
They haven't asked me to prove that I have an EV (I do)...
By JamesPa , 2 days ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
Took a while to find on the OFGEN site: ”The FIT sche...
By AgentGeorge , 2 days ago
-
RE: why solar diverters for HW instead of the heat pump?
For me there are few factors why you may want to heat w...
By Johnmo , 2 days ago
-
RE: Hydronic plinth heaters and ASHPs
@editor yes I think so. It will be a while until I get ...
By benson , 2 days ago
-
RE: Aira Heat Pump: Stylish Scandinavian Heating
I’m an Aira customer with a 6kW Outdoor Unit in a small...
By KevinPotts , 3 days ago