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My misgivings about installing ASHP and solar panels via the ECO4 scheme...

 
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Air Source Heat Pumps (ASHPs)
Last Post by Dwynwen 6 hours ago
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 Dwynwen
(@dwynwen)
Estimable Member Member
Joined: 5 months ago
Posts: 58
19/06/2025 7:31 pm  

@bart Thanks for support. I was very worried at first but now quite cross.

I have been going round in circles, from one regulator to another, think it may be time to write to my MP, never done that before. Not sure it will achieve anything but he seemed pleasant enough when he asked for my vote.

Still cannot believe that contractors, skilled tradespeople, can leave so many faults and just move on to next job. Surely it would be cheaper to do the job properly in the first place instead of keep coming back? Or do the profits from grabbing another contract cover the cost of return visits?

 

 


   
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 Bart
(@bart)
Active Member Member
Joined: 1 week ago
Posts: 8
19/06/2025 7:54 pm  

@dwynwen I've felt the same way on several occasions but giving up isimply sn't an option.

Please see this process:

https://www.trustmark.org.uk/homeowner/support/complaints-process

I can't vouch for the process as I've just arrived at stage 2. But given deadlock its on to stage 3.

Trustmark's first question to me was have you completed stage 1 and then hey didn't reply when I explained. The DRO however confirmed that if you provide evidence of a scheme provider not engaging they will review your case.

I'd suggest call the DRO for more clarity as it can get complicated by a non scheme provider route for RIWI as in my case.

https://www.disputeresolutionombudsman.org/page/contact

Again I can't vouch for it but that is the escalation process. I doubt MP's will engage without a rather large boot.

 

 

 


   
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 JamesPa
(@jamespa)
Illustrious Member Moderator
Joined: 2 years ago
Posts: 2556
19/06/2025 8:11 pm  

Posted by: @dwynwen
↑

Still cannot believe that contractors, skilled tradespeople, can leave so many faults and just move on to next job. Surely it would be cheaper to do the job properly in the first place instead of keep coming back? Or do the profits from grabbing another contract cover the cost of return visits?

There was a saying in the (very reputable) telecoms company I worked for for 25 years that went 'never time to do it right, always time to do it twice'.  

The tendency to cut corners seems to be endemic sadly.  I guess it's a numbers game, if you get away with it a high enough proportion of the time it sort of works.

The company went bust btw.

4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.


   
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 Dwynwen
(@dwynwen)
Estimable Member Member
Joined: 5 months ago
Posts: 58
19/06/2025 8:51 pm  

@bart Thanks for your help but I have already been there. Contractor is saying, with some truth, that I won't engage with them. Disputes Resolution say that unless I allow contractor's workers back yet again they won't help.

I have had enough. Back time after time, another bodge replacing previous bodge, on one occasion making matters worse. Another time a carpenter arrived to mend a badly damaged door, he stood staring at it and then asked me what I wanted him to do. The cosmetic repairs I can live without,  it is the ASHP installation, the faulty electrics and the explosive water pressure in taps that bothers me. It has been suggested that I tampered with insulation despite the fact I have serious mobility issues. Think it was the cat sharpening her claws on loose insulation - heavy rain had lifted tape wrapped round joins. I doubt she will own up.

Going to have a long weekend rest and a think before starting again next week. Thanks again. Perhaps I should allow them one more chance before putting the lot on eBay; who does it belong to - me, contractors, commissioning body, govt.?


   
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