Renewable Heating Hub Heat Pump Forums

Search with Wattson
Forums
Renewable Heating
Air Source Heat Pum...
Mediation with RECC...
 
Notifications
Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Mediation with RECC, what's your experience?

 
Air Source Heat Pumps (ASHPs)
Last Post by TreeWizard 11 months ago
3 Posts
2 Users
0 Reactions
962 Views
RSS
 TreeWizard
(@treewizard)
Active Member Member
Joined: 11 months ago
Posts: 9
Topic starter 30/10/2025 12:38 pm   [#2561]

After a particularly bad install I finally seem to have a working system (fingers crossed for this winter).  

I'm now chasing the installer for compensation, I've had to take weeks off work dealing with all the issues, waiting for heating engineers to turn up over the last 12 months.

Can anyone share their experience going through mediation/arbitration with RECC? 

 



   
Quote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 6 years ago
Posts: 4884
31/10/2025 2:20 pm  

Welcome to the forums @treewizard and sorry to hear about your issues. RECC are not very helpful from what I've heard but if your installer is registered with them, you have no choice but to move the complaints process ahead with them. They have no mediation 'arm' unlike their competitor HIES. Having said that, I will be willing to help by amplifying your issues if you don't get anywhere with them.

Lodge a complaint, and keep us posted here. If they don't step up and help, I'll use our platform to see if we can pressure them.


🔥 Britain’s Heat Pump Shitshow
How Installing a Heating System Became a National Nervous Breakdown
Free UK shipping.
📗 Heat Pumps Explained
A Jargon-Free Guide for Homeowners
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
New to heat pumps?
Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.


   
ReplyQuote
 TreeWizard
(@treewizard)
Active Member Member
Joined: 11 months ago
Posts: 9
Topic starter 04/11/2025 4:52 pm  

@editor Thank you, I really appreciate it!

I've made initial contact with RECC to try and get their perspective/advice before escalating to a formal complaint, and will report back.  I've been offered a nominal sum by the installer as a "good will gesture".

My worry with taking it any further, is that I will end up with less, or even nothing,  as there's very little in the way of provable loss.



   
ReplyQuote
Forum Jump:
  Previous Topic
Next Topic  
Share:

SPONSORS

Join Us!

Installer Finder

Degrees of Separation

Latest Posts

SPONSORS

Members Online

 No online members at the moment

Click to access the login or register cheese
Protected By
Shield Security PRO