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Enforcement of Standards for Heat Pump installations

 
Air Source Heat Pumps (ASHPs)
Last Post by Transparent 2 years ago
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 Transparent
(@transparent)
Illustrious Member Moderator
Joined: 5 years ago
Posts: 3451
Topic starter 01/03/2025 10:12 am   [#2155]

There are many bodies which set some level of regulatory control over the installation of heat pumps.

A few offer a complaints procedure for consumers to seek redress in the event of a poor installation.

Whilst responding to a Government public consultation on the Future of Ofgem during February, I came across a paragraph which identified Ofgem, the energy sector regulator, as a statutory enforcement agency.

image

 

I have, of course, responded to this question,
but I wondered how any of us here would actually go about involving Ofgem in obtaining a remedy for an improperly-designed or badly-implemented installation.

Until I read this section published by the Dept of Energy Security and Net Zero, I had always assumed that the correct course to pursue a claim under the Consumer Rights Act was through the Citizens Advice Bureaux in UK.

Has @editor ever heard of this route to Ofgem before?

 

Is a potential complaint to Ofgem restricted to the situation when the HP installation contract is with an Energy Supplier?
Ie that's a company which has a Licence Agreement with Ofgem?

Does @heacol have access to a Compliance Officer who could advise whether an Energy Supplier is obliged to address a Complaint made under the Consumer Rights Act?


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