Renewable Heating Hub Heat Pump Forums

Search with Wattson
Forums
Renewable Heating
Air Source Heat Pum...
Enforcement of Stan...
 
Notifications
Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Enforcement of Standards for Heat Pump installations

 
Air Source Heat Pumps (ASHPs)
Last Post by Transparent 2 years ago
1 Posts
1 Users
0 Reactions
1,576 Views
RSS
Transparent
 Transparent
(@transparent)
Illustrious Member Moderator
Joined: 5 years ago
Posts: 3426
Topic starter 01/03/2025 11:12 am   [#2155]

There are many bodies which set some level of regulatory control over the installation of heat pumps.

A few offer a complaints procedure for consumers to seek redress in the event of a poor installation.

Whilst responding to a Government public consultation on the Future of Ofgem during February, I came across a paragraph which identified Ofgem, the energy sector regulator, as a statutory enforcement agency.

image

 

I have, of course, responded to this question,
but I wondered how any of us here would actually go about involving Ofgem in obtaining a remedy for an improperly-designed or badly-implemented installation.

Until I read this section published by the Dept of Energy Security and Net Zero, I had always assumed that the correct course to pursue a claim under the Consumer Rights Act was through the Citizens Advice Bureaux in UK.

Has @editor ever heard of this route to Ofgem before?

 

Is a potential complaint to Ofgem restricted to the situation when the HP installation contract is with an Energy Supplier?
Ie that's a company which has a Licence Agreement with Ofgem?

Does @heacol have access to a Compliance Officer who could advise whether an Energy Supplier is obliged to address a Complaint made under the Consumer Rights Act?


Save energy... recycle electrons!


   
Quote
Forum Jump:
  Previous Topic
Next Topic  
Share:

SPONSORS

Join Us!

Installer Finder

Degrees of Separation

Latest Posts

SPONSORS

Members Online

 No online members at the moment

Click to access the login or register cheese
Protected By
Shield Security PRO