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Samsung heat pump has arrived with damaged fins – do I accept it or send it back?

Air Source Heat Pumps (ASHPs)

Last Post by AllyFish 2 years ago

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AdamC001

(@adamc001)

New Member Member

Joined: 2 years ago

Posts: 2

Topic starter 11/12/2024 2:30 pm [#1933]

Hello everyone,

I have just had this Samsung heat pump delivered. It has been hit on the fins. Will it be ok or should I reject it?

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Majordennisbloodnok

(@majordennisbloodnok)

Famed Member Moderator

Joined: 5 years ago

Posts: 2113

11/12/2024 4:43 pm

I'm only a layman but I'd personally reject it given there's no way of knowing for sure what other consequences there may have been to the impact that caused the damage you can see.

105 m2 bungalow in South East England
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Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4838

11/12/2024 4:49 pm

I completely agree with @majordennisbloodnok – I’d send it back. While a few bent fins are common and often dismissed as insignificant by installers and manufacturers, the dent in your photos looks more substantial. Some installers have "combs" that they use to straighten them, but why take the risk? It’ll be interesting to hear what your installers have to say if you decide to return it.

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ASHP-BOBBA

(@ashp-bobba)

Prominent Member Member Professional+

Joined: 2 years ago

Posts: 493

11/12/2024 4:58 pm

did it arrive like that as I can see banding around it or was it in a box and someone has un-packet it and discovered the coil fin damage?

AAC Group Ltd covering the Kent Area for design, supply and installation of ASHP systems, service and maintenance, diagnostics and repairs.

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AdamC001

(@adamc001)

New Member Member

Joined: 2 years ago

Posts: 2

Topic starter 11/12/2024 6:27 pm

Hi guys thanks for the replies.

So it seems when they tried to hoist it up the scaffolding it must have hit something.

I was not home but will be tomorrow, so will talk to the installers and see what they say.

Will keep you posted!

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AllyFish

(@allyfish)

Prominent Member Contributor

Joined: 4 years ago

Posts: 520

12/12/2024 12:17 pm

Damage is cosmetic is appears, but the result of poor handling, so there could be inner damage unseen. Send it back. I've noticed an increasing trend for ASHP OEMs not to have any protective guards on the coil inlet face. Removable guards used to be standard, but I guess its added cost for the manufacturer.

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