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Credit Card Payment – Section 75 – for heat pump installations

Air Source Heat Pumps (ASHPs)

Last Post by SKD 2 years ago

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Richard24738

(@richard24738)

Estimable Member Member

Joined: 2 years ago

Posts: 104

Topic starter 03/04/2024 10:43 am [#1466]

Apologies if this has been raised in the past but I couldn't find anything.

My understanding is that if you pay towards your eventual installation cost with a credit card, even a small deposit, then the credit card company becomes jointly responsible with the installer for the whole cost of the goods and service purchased.

So, should it be an unwritten rule, especially when there seems to be a few get rich quick installers about at the moment, to pay at least the deposit with a credit card?

I guess that's the theory but it could help with some of the tragic cases we are hearing about.

Install 13 April 2024 - 4 Bedroom Brick Detached - Heat Loss 9,281w, Design 45c at -2 - Ecodan 11.2kw R32 - 25L Buffer - 250L Telford Tempest HP DHW - All 16 radiators replaced - Auto Adapt - Mel-Pump app - Octopus Cosy Fixed
10 March 2026 - now 2 x Sigenstor 10 batteries with 8kw Inverter

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SKD

(@skd)

Trusted Member Member

Joined: 4 years ago

Posts: 63

03/04/2024 11:06 am

My experience to date has been that many installers in residential renewables won't accept credit cards.

Luckily our first solar installer did, as they ceased trading before work was due to start. Thanks to Section 75, with just 10 minutes of online form filling we were able to get the full value of the deposit reimbursed in three working days, which illustrated the relevance and value of this process for these kinds of projects.

It was my understanding that only the value of the payments made by credit card are covered by Section 75 in the event that the company defaults on the completed project. Others will have a more informed view than me though.

Mitsubishi Ecodan 11.2kW R32 ASHP; Ecodan DHW cylinder; UFH+rads
20x430W Jinko TOPCON Tiger Neo solar; Luxpower 6+4kW hybrid inverter; 20kWh Hanchu ESS LFP battery storage
PHEV; Zappi charger
1997 stone detached house with updated insulation. 140sqm, maintained at 20-22degC 24/7

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 4741

03/04/2024 4:35 pm

@richard24738 that is the theory. If you've used a credit option, including making part of the payment with a credit card, to finance the installation, you're protected against mis-selling under the Consumer Credit Act. This implies that your bank or finance provider is required to respond to your complaints, offering you an extra method to seek resolution. I've still not heard of any heat pump cases where this has been implemented, but it is an added layer of protection.

Good to hear that SKD was successful with his solar PV.

But as @skd correctly points out, there aren't many installers that accept credit cards – it's all bank transfers.

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glpinxit

(@glpinxit)

Trusted Member Member

Joined: 3 years ago

Posts: 31

03/04/2024 4:49 pm

Ours (installed in Summer 2022) included an insurance backed guarantee and a deposit protection scheme. Happily we have needed neither.

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Toodles

(@toodles)

Famed Member Contributor

Joined: 4 years ago

Posts: 2856

03/04/2024 5:03 pm

@glpinxit So you may give the installers credit for a good job then!😉

Toodles, heats his home with cold draughts and cooks food with magnets.

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SKD

(@skd)

Trusted Member Member

Joined: 4 years ago

Posts: 63

03/04/2024 5:15 pm

Posted by: @glpinxit

↑

Ours (installed in Summer 2022) included an insurance backed guarantee and a deposit protection scheme. Happily we have needed neither.

our solar schene IBG had a £100 excess, as I recall. I considered using that for our solar claim but Section 75 thankfully paid in full.

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