@burtis any updates?

@editor 

Nothing beyond the last email saying installers have until Monday (just gone) to get back to them with supporting evidence. Which then they will review. 

No idea on time scales or out comes yet I'm afraid buddy 

 I will email them again soon to see what's happening 

@editor  

Sooooo NAPIT have basically said they don't want anything to do with it as I had a MCS audit done and they approved it.......

So back to square one basically after near 2 months of emails and phone calls 😕

I think you've now assembled the level of evidence which warrants a chat with the Citizens' Advice Bureau.

It is they who operate the Consumer Rights Act and can advise your next step.

@transparent 

If it comes to it yes I now need proof from MCS that it does not actually follow their standards though I think otherwise I'm sorting of stuck. 

Again thanks for your help 

The level of evidence required for Arbitration or Mediation under the Consumer Rights Act is lower than that needed to win a case through the Small Claims Division of the High Court.

The comments you've received here from Forum Members may be sufficient to inform a professional Arbitration Tribunal that the standards haven't been met.
I think you need to discuss what's required with a Citizens' Advice office.

@editor haven't NAPIT just made themselves redundant by saying that they can't take this further because an MCS Audit has been done?

Why would there need to be two layers of oversight into HP installations when they simply defer to the other one?

It seems to me that the number of organisations required to set the criteria for satisfactory installations is "the current number minus one".

Should we be suggesting to consumers that they can ignore any Installer who refers to NAPIT Accreditation on his quote because it's worthless?

@transparent To be honest, I don’t understand why any certification body gets involved in the complaints process. They’re utterly ineffective and create an illusion of accountability that ultimately leads nowhere for homeowners. It’s frustrating to see heat pump owners caught up in these elaborate administrative and bureaucratic procedures that rarely, if ever, deliver results.

The system is fundamentally broken. Organisations like HIES claim to resolve and arbitrate issues, but the reality is that meaningful resolution often requires legal action. I’ve noticed a recent growing trend of legal firms advertising services to take installers to court for mis-selling, which says a lot about the state of the industry. Sadly, it seems the courts are the only reliable route for homeowners seeking justice and effective resolution.

Posted by: @editor

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these elaborate administrative and bureaucratic procedures that rarely, if ever, deliver results

Yes minister! That is precisely why we have people like Sir Humphrey latterly KCMG (Kindly call me God) now GCMG (God calls me God) running the show! 

Posted by: @editor

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Sadly, it seems the courts are the only reliable route for homeowners seeking justice and effective resolution.

So true, and a proliferation of white van chasing lawyers is a sure indicator of a system that has failed. 

Posted by: @cathoderay

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Posted by: @editor

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Sadly, it seems the courts are the only reliable route for homeowners seeking justice and effective resolution.

So true, and a proliferation of white van chasing lawyers is a sure indicator of a system that has failed. 

sorry to bring it back to gutter level - but its builders innit.

I'm seriously not sure that anything we are hearing about ASHPs, frustrating though it is, is materially different to what we hear about (and experience) in the building trade more generally.  Mostly its OK, but there is a significant proportion of cowboys out there, and when something does go wrong most or all of the bodies which make a strong play of being there for customer assurance reveal their true colours as trade funded organisations.

@jamespa that definitely seems to be the case here they literally glossed over all the pictures of the actual problem and just shut it down because of the audit that had taken place. 

Which also clearly was not worth it's weight sadly