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[Solved] Free Ecoheat Heat Pump Install

Deltona · 2025-12-12T22:38:03Z

Sorry, long story: There is a company advertising on FB doing free installs, basically they use the £7.5k BUS to pay and you don't need to add any. I can see that if you're talented, have done enough of them over the years and along with the knowledge base being much better now than it was 5yrs ago then this could work. I've been doing a bit of research so understand the basic points and how much they've progressed over the last few years with these things. So I contacted them, they send a surveyor round. Then the company owner comes round to see if the job will work for the money, we have a long chat and seem to get on ok, gives me some spiel about most HP being made in China at the same factory then put in different cases (!) Next we get a price and spec. They quoted for a 9kw Ecoheat ASHP, cylinder and 3 new rads. I look up the Ecoheat to find very little about them, just two people (one on Ebay) selling them, they only have a year warranty. So I email a request for some cost options on more well known brands. Some woman responds with a Samsung for £3500 and a Mitsu for £4500. I don't know about you, but when someone quotes rounded up figures like that with no spec it says 'bugger off, we're not interested in talking to you'. I ask for more details, nothing happens. Ring the office, secretary says they're V.busy helping out distressed old ladies etc, will get boss to ring which he does eventually. He's driving on hands free so I can't hear most of his blurb, but it just sounds like a load of old guff really, especially when you want something solid in writing. Says he'll re-quote then emails the same price back along with a covering text. I reply saying the price is the same and I can't work out how he's arrived at a price of £3500 extra. Says he'll do it for £3250. It's like he's forgotten to remove the original ASHP price and just dreampt up some figures to add on to the whole job cost. Apart from saying the Samsung needs 'loads of extras' he's not shifting. I then find their new ad on FB for: Samsung ASHP and cylinder, 7yr warranty All new rads throughout £1950 So I did some research as i've now got a pump spec from them of 15Kw SS. He says that a 15kw pump from one manufacturer is somehow equal to a 9kw of another due to refrigerant 'drop off'? These are retail prices remember, they'll be getting a discount on these which in my mind is their fair mark-up/profit: His new quote total £10750 Original quote £7500 Remove Ecoheat at £1665 = £5834 Add on Samsung at £2.5k = £8324 Add on Samsung extra pack at £471 = £8805 So really we should be paying £1305 extra. Lets be charitable, give him the benefit of the doubt and say he needs another £1k profit on top of what he's already making. New extra total (which i'd be happy to pay) £2305 Yet he wants £3250 which is not far off £1k too much IMO. I know he's not gonna be happy at this, but neither am I until we've thrashed it out so hit send on that ^ anyhow. He gets back to me with: "Add buffer tank at 350 (Why?) Wireless thermostat 150 (already included in Samsung extras pack) 2 x 25/80 circulation pumps 300 (Why does Samsung need this and Ecoheat not?) Flow setter 80 (ditto) Extra labour time The Facebook advert I can install that for you but it’s not the setup your getting and the cylinder won’t work with the well Ecoheat is a self contained unit just plumb it up If it’s not for you that’s fine no hardship you enquired about a free heat pump what i can do for you not a issue if you want to upgrade that’s fine there the prices the maths are correct I’m I know I’m 2k cheaper than the next man who going to walk through your door for same kit Merry Christmas and a happy new year 🥳 " It seems to me like it's an Ecoheat pump or nothing as far as he's concerned, but I can't get why he's loaded the upgrade up so much he's lost the job after putting so much work in so far. Unless he's picking up these units for £250!

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Air Source Heat Pumps (ASHPs)

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Dwynwen

(@dwynwen)

Estimable Member Member

Joined: 11 months ago

Posts: 69

15/12/2025 5:59 pm

@deltona Sorry to have mis-read your post and intentions but you did mention hasty installations etc.

This is why I rarely post on forums, too many sensitive souls.

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Majordennisbloodnok

(@majordennisbloodnok)

Famed Member Moderator

Joined: 4 years ago

Posts: 1243

15/12/2025 5:59 pm

Posted by: @deltona

↑

Can you take this debate elsewhere please, it has nothing to do with me or this thread.

Thank you.

Yes, of course. I'll get that arranged.

105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"

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Toodles

(@toodles)

Illustrious Member Contributor

Joined: 3 years ago

Posts: 2354

15/12/2025 6:00 pm

@dwynwen Eccles often ended up in the (cold?) water - or ‘deaded’. Toodles.

Toodles, heats his home with cold draughts and cooks food with magnets.

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Majordennisbloodnok

(@majordennisbloodnok)

Famed Member Moderator

Joined: 4 years ago

Posts: 1243

15/12/2025 6:02 pm

Posted by: @dwynwen

↑

@majordennisbloodnok

Thank you for that. My answer was light hearted sarcasm, OK, lowest form.... and, as I said, not meant to be offensive in any way.

I thought the scheme was for the long term benefit of the environment, climate change mitigation, a safer future for children and grandchildren. And, of course, for the relatively short term benefit of the occupant, whether tenant or owner.

Perhaps I should sign off as Eccles.... think that was the dozy Goon.

Not a problem at all, @dwynwen. @toodles is not one to be quick to offense so I'm sure he took it in the manner intended. Meanwhile, we'll do as @deltona asked and split this rabbit hole off to a separate topic.

This post was modified 4 hours ago by Majordennisbloodnok

"Semper in excretia; sumus solum profundum variat"

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Deltona

(@deltona)

Active Member Member

Joined: 3 days ago

Posts: 5

Topic starter 15/12/2025 6:12 pm

I don't mind thread drift, it's how conversation naturally goes. But blundering in and having an argument about something completely different is a bit rude.

Dwynwen you were on topic, what came after wasn't.

It's like trying to buy some fish n chips whilst two people roll around on the chippy floor having a scrap 🤣

👍

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