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Free Ecoheat Heat Pump Install

Air Source Heat Pumps (ASHPs)

Last Post by Mars 1 hour ago

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Deltona

(@deltona)

New Member Member

Joined: 6 hours ago

Posts: 1

Topic starter 12/12/2025 10:38 pm

Sorry, long story:

There is a company advertising on FB doing free installs, basically they use the £7.5k BUS to pay and you don't need to add any.

I can see that if you're talented, have done enough of them over the years and along with the knowledge base being much better now than it was 5yrs ago then this could work.

I've been doing a bit of research so understand the basic points and how much they've progressed over the last few years with these things.

So I contacted them, they send a surveyor round. Then the company owner comes round to see if the job will work for the money, we have a long chat and seem to get on ok, gives me some spiel about most HP being made in China at the same factory then put in different cases (!) Next we get a price and spec.

They quoted for a 9kw Ecoheat ASHP, cylinder and 3 new rads. I look up the Ecoheat to find very little about them, just two people (one on Ebay) selling them, they only have a year warranty.

So I email a request for some cost options on more well known brands. Some woman responds with a Samsung for £3500 and a Mitsu for £4500.

I don't know about you, but when someone quotes rounded up figures like that with no spec it says 'bugger off, we're not interested in talking to you'.

I ask for more details, nothing happens.

Ring the office, secretary says they're V.busy helping out distressed old ladies etc, will get boss to ring which he does eventually. He's driving on hands free so I can't hear most of his blurb, but it just sounds like a load of old guff really, especially when you want something solid in writing.

Says he'll re-quote then emails the same price back along with a covering text. I reply saying the price is the same and I can't work out how he's arrived at a price of £3500 extra. Says he'll do it for £3250.

It's like he's forgotten to remove the original ASHP price and just dreampt up some figures to add on to the whole job cost. Apart from saying the Samsung needs 'loads of extras' he's not shifting. I then find their new ad on FB for:

Samsung ASHP and cylinder, 7yr warranty

All new rads throughout

£1950

So I did some research as i've now got a pump spec from them of 15Kw SS. He says that a 15kw pump from one manufacturer is somehow equal to a 9kw of another due to refrigerant 'drop off'?

These are retail prices remember, they'll be getting a discount on these which in my mind is their fair mark-up/profit:

His new quote total £10750

Original quote £7500

Remove Ecoheat at £1665 = £5834

Add on Samsung at £2.5k = £8324

Add on Samsung extra pack at £471 = £8805

So really we should be paying £1305 extra.

Lets be charitable, give him the benefit of the doubt and say he needs another £1k profit on top of what he's already making.

New extra total (which i'd be happy to pay) £2305

Yet he wants £3250 which is not far off £1k too much IMO.

I know he's not gonna be happy at this, but neither am I until we've thrashed it out so hit send on that ^ anyhow. He gets back to me with:

"Add buffer tank at 350 (Why?)

Wireless thermostat 150 (already included in Samsung extras pack)

2 x 25/80 circulation pumps 300 (Why does Samsung need this and Ecoheat not?)

Flow setter 80 (ditto)

Extra labour time

The Facebook advert I can install that for you but it’s not the setup your getting and the cylinder won’t work with the well

Ecoheat is a self contained unit just plumb it up

If it’s not for you that’s fine no hardship you enquired about a free heat pump what i can do for you not a issue if you want to upgrade that’s fine there the prices the maths are correct I’m I know I’m 2k cheaper than the next man who going to walk through your door for same kit

Merry Christmas and a happy new year 🥳 "

It seems to me like it's an Ecoheat pump or nothing as far as he's concerned, but I can't get why he's loaded the upgrade up so much he's lost the job after putting so much work in so far. Unless he's picking up these units for £250!

This topic was modified 1 hour ago by Mars

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3814

12/12/2025 11:02 pm

Welcome to the forums @deltona.

What a shocker!

I’m going to be very blunt here, because this is exactly the kind of practice that leads to poor performance, angry homeowners and heat pumps getting ripped out a few years later.

The Ecoheat angle is a massive warning sign. If anything goes wrong with this system in two or three years, you are completely exposed. Parts availability, technical support, warranty escalation… all of that suddenly matters, and this is where these installs fall apart.

I get several emails from Chinese OEMs every week, and they’re cheap. Really cheap!

This is advice I give everyone: only buy recognised heat pump brands with a proper UK presence, published data, real warranties and established technical support. If anything goes wrong with an obscure unit like this, you’re stuck, and it will be you, not the installer, picking up the pieces.

If you’re comfortable doing so, I’d strongly encourage you to name the installer too. Not to witch-hunt, but because this is exactly the kind of practice other homeowners need visibility of.

You were absolutely right to challenge the numbers. Walking away from this was the correct decision.

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