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[Solved] Samsung error code E912

 
Air Source Heat Pumps (ASHPs)
Last Post by Profzarkov 2 years ago
3 Posts
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Profzarkov
 Profzarkov
(@profzarkov)
Trusted Member Member
Joined: 2 years ago
Posts: 69
Topic starter 15/11/2024 12:21 pm   [#1864]

Hi

My system has been working fine for a few months but I woke up to a cold house and an error code 

Indoor

Indoor address 200000

Error code: E911

I checked all the pressures, all ok.

The system seems to run the cylinder pump, the outside unit starts up the it all shuts down after a while. I'm guessing some obstruction in the circuit. It's all under warranty but I don't know how fast they'll send an engineer out. The inline brass filter only has one valve before it, I was tempted to shut that off and remove the filter to clean but....not keen to mess things up further!

Steve



   
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 Mike H
(@mike-h)
Reputable Member Member
Joined: 5 years ago
Posts: 200
16/11/2024 3:58 pm  

Have you seen this video?  Cleaning the filter shouldn’t be a big deal. I shut both lever valves before I clean mine. 



   
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Profzarkov
 Profzarkov
(@profzarkov)
Trusted Member Member
Joined: 2 years ago
Posts: 69
Topic starter 16/11/2024 5:09 pm  

Hi, yes ces were a but tardy in getting back to me but Lucy on their helpline talked me thru it. I guessed correctly what to do but wasn't happy unless they were involved. Loadsa crap came out. So now I know. Many thanks.

 



   
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