Forums

Forums
Renewable Heating
Air Source Heat Pum...
Heat Pump Servicing...
 
Notifications
Clear all

Heat Pump Servicing & Maintenance – Good Value or Rip-Off? Poll is created on Jul 16, 2024

  
  
  
  
  

Heat Pump Servicing & Maintenance – Good Value or Rip-Off?

 
Page 10 / 10
Air Source Heat Pumps (ASHPs)
Last Post by Mars 2 months ago
119 Posts
27 Users
70 Reactions
7,446 Views
RSS
Abernyte
 Abernyte
(@abernyte)
Honorable Member Member
Joined: 3 years ago
Posts: 246
11/09/2025 1:57 pm  

@downfield It is disappointing to hear of that lack of attention in the maintenance. The person who has done mine for the past 4 years has always seemed thorough and plugs in a laptop to analyse the running performance and tweaks as required on top of cleaning the oily bits.  He also identified a piece of plumbing which while okay when fitted is no longer within the regs and changed that FOC. 

He did point out that while there is little to go wrong normally in the outdoor unit, most of the bits that do fail are all four figure parts...which of course are covered if you have the service package!  He also pointed out that My unit which is now in year 7 will be covered by Mitsubishi's 10 year guarantee but after that although a service package is in place some parts may no longer be made by Mitsi after 10 years as that is their cut off for the parts bin. So in theory after 10 years the unit could require replacement if some part is no longer available anywhere.


This post was modified 2 months ago by Abernyte

   
ReplyQuote
Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2277
11/09/2025 2:51 pm  

@abernyte Mmmmm, I wonder, how long were parts available for the Model T Ford? Curious, Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
ReplyQuote
downfield
 downfield
(@downfield)
Reputable Member Member
Joined: 12 months ago
Posts: 100
11/09/2025 2:56 pm  

The Octopus £9/month deal sounds reasonable but I suppose they only cover their own installations...


Mitsubishi Zubadan 14kW with Mixergy 210l DHW in 220m2 barn property. 24 solar panels = 9kWp with GivEnergy 5.0kW Hybrid inverter and 19kWh GivE batteries. Jaga Strada fan-assisted rads throughout. Landvac vacuum glazing/triple glazed windows.


   
ReplyQuote



 Terry1812
(@terry1812)
Estimable Member Member
Joined: 9 months ago
Posts: 49
11/09/2025 3:04 pm  

@downfield Yes, that is the case. I did ask them, but they confirmed. I understand the deal is even better than the price tag, because they also extend the 5yr warranty, if I remember to 7 years. Just to confirm the Daikin’s only come with a 5 year warranty. Also in the context of maintenance it’s important to remember that the warranty is invalidated if you Don’t have a minimum of an annual service.



   
ReplyQuote
Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2277
11/09/2025 3:07 pm  

@downfield I have had the same thought but as you say, probably only their own installations. I contacted OE in the early days of them starting heat pump installation and unfortunately, our requirements for an installation were ‘out of scope’ - I would like to have had them install at that time though. Regards, Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
ReplyQuote
 NJT
(@njt)
Estimable Member Member
Joined: 1 year ago
Posts: 57
11/09/2025 3:13 pm  

Yes Octopus only have the £9 a month service plan for their own installations. 

It's a 5 year plan with the option to extend to 7 years for I think I payed at the time just over £200 extra which I thought wasn't too bad.

After that who knows.

 



   
ReplyQuote
dgclimatecontrol
 dgclimatecontrol
(@dgclimatecontrol)
Estimable Member Member
Joined: 4 months ago
Posts: 59
12/09/2025 3:42 pm  

@abernyte Mitsubishi warranty is 3 years if installed by lets say anyone, 5 years if an accredited installer like us and 7 if a business solutions partner. Most brands if installed by an approved installer offer 7 years but requires annual servicing by the installer.



   
ReplyQuote
 pash44pump
(@pash44pump)
Estimable Member Member
Joined: 3 months ago
Posts: 59
12/09/2025 4:06 pm  

@dgclimatecontrol I attach the responses from 2 potential ASHP servicing companies when asked what the service would cover. One costs £294 the other £180. Which one should cost more - just on what is covered?

ASHP Service Comparison.docx


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3727
Topic starter 24/09/2025 2:01 pm  

Out latest episode has dropped and it's on servicing and maintenance featuring both @ashp-bobba and @dgclimatecontrol from the forums:


Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
👍
3
ReplyQuote



 seatonian
(@seatonian)
Active Member Member
Joined: 4 months ago
Posts: 4
24/09/2025 8:57 pm  

Posted by: @editor
↑

Out latest episode has dropped and it's on servicing and maintenance featuring both @ashp-bobba and @dgclimatecontrol from the forums:

Just watched - and thought I'd commented but seems to have disappeared... maybe the YT algo didn't like the link I'd posted?

 



   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3727
Topic starter 24/09/2025 9:02 pm  

@seatonian all comments on YT are moderated. I’ll approve them shortly. I do it a couple of times a day.


Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
ReplyQuote
Page 10 / 10
Forum Jump:
  Previous Topic
Next Topic  
Related Topics
Topic Tags:  maintenance (2) , servicing (1) ,
Share:

Join Us!

Podcast Picks

Latest Posts

Click to access the login or register cheese
x Powerful Protection for WordPress, from Shield Security
This Site Is Protected By
ShieldPRO →