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Samsung heat pump has arrived with damaged fins – do I accept it or send it back?

 
Air Source Heat Pumps (ASHPs)
Last Post by AllyFish 1 year ago
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 AdamC001
(@adamc001)
Active Member Member
Joined: 1 year ago
Posts: 2
Topic starter 11/12/2024 1:30 pm  

Hello everyone, 

I have just had this Samsung heat pump delivered. It has been hit on the fins. Will it be ok or should I reject it?

IMG 20241211 WA0000

 


This topic was modified 1 year ago by AdamC001
This topic was modified 1 year ago by Mars

   
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Majordennisbloodnok
 Majordennisbloodnok
(@majordennisbloodnok)
Famed Member Moderator
Joined: 4 years ago
Posts: 1604
11/12/2024 3:43 pm  

I'm only a layman but I'd personally reject it given there's no way of knowing for sure what other consequences there may have been to the impact that caused the damage you can see.


105 m2 bungalow in South East England
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4241
11/12/2024 3:49 pm  

I completely agree with @majordennisbloodnok – I’d send it back. While a few bent fins are common and often dismissed as insignificant by installers and manufacturers, the dent in your photos looks more substantial. Some installers have "combs" that they use to straighten them, but why take the risk? It’ll be interesting to hear what your installers have to say if you decide to return it.


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 ASHP-BOBBA
(@ashp-bobba)
Noble Member Member Professional Installer
Joined: 1 year ago
Posts: 406
11/12/2024 3:58 pm  

did it arrive like that as I can see banding around it or was it in a box and someone has un-packet it and discovered the coil fin damage? 

 

 

 

 


AAC Group Ltd covering the Kent Area for design, supply and installation of ASHP systems, service and maintenance, diagnostics and repairs.
Professional installer. Book a one-to-one consultation for pre- and post-installation advice, troubleshooting and system optimisation.


   
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 AdamC001
(@adamc001)
Active Member Member
Joined: 1 year ago
Posts: 2
Topic starter 11/12/2024 5:27 pm  

Hi guys thanks for the replies. 

So it seems when they tried to hoist it up the scaffolding it must have hit something.

I was not home but will be tomorrow, so will talk to the installers and see what they say.

Will keep you posted!

20241211 172103
20241211 172120
20241211 172440

 

 

 



   
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 AllyFish
(@allyfish)
Noble Member Contributor
Joined: 3 years ago
Posts: 518
12/12/2024 11:17 am  

Damage is cosmetic is appears, but the result of poor handling, so there could be inner damage unseen. Send it back. I've noticed an increasing trend for ASHP OEMs not to have any protective guards on the coil inlet face. Removable guards used to be standard, but I guess its added cost for the manufacturer. 



   
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