Posted by: @mjrPosted by: @hughfI’d find another installer to chuck something else in, then get this installer to refund you.
That rather relies on having enough liquid money to pay the remedial installer and claim back. I'd give the original installer chance to install another brand unit first, to avoid that.
I sort of figured that this installer was a NIBE only installer, as he’s complaining about unit availability. I agreed though, it would be best if he just installed something else. It’s not like there is a shortage of other brands.
Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.
My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.
Hi, new user and potential future NIBE ASHP owner here - maybe not now that I've seen your posts, richardpool. Sorry to hear of the trouble you've had but thanks for posting - please do keep us updated with any developments, particularly if NIBE's position changes.
@will_a, I’ve been in touch with NIBE and they claim to have identified the batch of defective units, so they’re not being installed. Could still be a consideration for you.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@will_a - Still not sorted. Told there’s a part on the way but no date for fixing it. No support from Nibe. Can’t go home with weather at the moment so camping out. Temperature is below freezing overnight. Had an apology from the MD this week, which warmed the house……..!!!
Posted by: @editor@will_a, I’ve been in touch with NIBE and they claim to have identified the batch of defective units, so they’re not being installed. Could still be a consideration for you.
Ah that's interesting. Options still open for now, then as it does look like good on paper..
A couple of weeks from putting an order in I reckon, so will be watching this thread with keen interest!
Thanks all.
Posted by: @richardpool@will_a - Still not sorted. Told there’s a part on the way but no date for fixing it. No support from Nibe. Can’t go home with weather at the moment so camping out. Temperature is below freezing overnight. Had an apology from the MD this week, which warmed the house……..!!!
Did NIBE give you any timelines?
What I’m most surprised about is that it was supposedly a batch of units with a faulty inverter - why have NIBE not sent you a working unit to replace your faulty unit? Surely they must have working units in the country.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @will_aPosted by: @editor@will_a, I’ve been in touch with NIBE and they claim to have identified the batch of defective units, so they’re not being installed. Could still be a consideration for you.
Ah that's interesting. Options still open for now, then as it does look like good on paper..
A couple of weeks from putting an order in I reckon, so will be watching this thread with keen interest!
Thanks all.
If you proceed, the advice I’d give is to get a serial number for the heat pump from the installer, and phone NIBE to verify that it’s not one of the defective units.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
What concerns me is Nibe's quality control, are their heat pumps, costing several thousand pounds to the customer, not tested before they leave the factory?
@richardpool, any updates on your situation?
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Hi All,
Update on situation. Fix has been applied. Seems to be OK and hasn't tripped out since installation. It still took me numerous phone calls to get it sorted. I'm now in discussion on compensation from manufacturer, given the huge disruption (no heating!!!) over Christmas and NY, plus the panel radiators bought, running costs etc etc.
Thanks for all the support from this board. I hope this doesn't put others off from moving towards green solutions.
- 21 Forums
- 1,972 Topics
- 42.9 K Posts
- 64 Online
- 2,303 Members
Join Us!
Heat Pump Dramas?
Thinking about installing a heat pump but unsure where to start? Already have one but it’s not performing as expected? Or are you locked in a frustrating dispute with an installer or manufacturer? We’re here to help.
✅ Pre-Installation Planning
✅ Post-Installation Troubleshooting
✅ Performance Optimisation
✅ Complaint Support (Manufacturer & Installer)
Latest Posts
-
RE: Heat Pump Sizing & Installation Costs
100m2 5kw £11000-£7500=£3500 pick 3 radiators
By Adrian , 7 minutes ago
-
RE: Setback savings - fact or fiction?
I think the theory should be that you save what the dif...
By Adrian , 11 minutes ago
-
RE: Heat Pump Servicing & Maintenance – Good Value or Rip-Off?
@adrian I think that the company might argue that if th...
By Toodles , 15 minutes ago
-
RE: Grant ASHP not reaching target temperatures
@hillswick if you engage more radiators then it will ta...
By Gary , 18 minutes ago
-
Based on the numbers I think its likely its oversized. ...
By JamesPa , 1 hour ago
-
RE: Transforming a Derbyshire Property into an Energy-Efficient Haven
@carpenterstation That's helpful, thank you. The de...
By Morgan , 2 hours ago
-
RE: What is the best strategy for operating a very oversized heat pump?
@jamespa Homely does address many of these issues, but ...
By Arundalep , 5 hours ago
-
RE: Volumisers in Heat Pump Systems: Does Placement Matter?
There is absolutely nothing wrong with buffer tanks in ...
By JamesPa , 10 hours ago
-
RE: Replacing knackered oil boiler with ASHP - Perthshire
@abernyte thanks tbh I was more thinking about bolsteri...
By DowallyDrifter , 10 hours ago
-
RE: Battery storage to run Heat Pump.
@jeff The government are quite happy for the network ...
By Lucia , 22 hours ago
-
RE: Who's your electricity provider and what's your tariff?
@old_scientist The OE guidelines mention that their con...
By Toodles , 1 day ago
-
RE: Adjusting 6kW Daikin's Weather Compensation Curve
@jamespa I'm grateful for your advice.
By Ubert767 , 1 day ago
-
@heatgeek thanks! I contacted them too.
By Eliuccio , 1 day ago
-
RE: Is it KISS or constant – weather compensation vs. set flow temperature?
Thanks. I've seen the video several times at the beginn...
By cliffhanger , 1 day ago
-
RE: Say hello and introduce yourself
@carrownisky where are you based? Would you like me con...
By Mars , 1 day ago
-
RE: Baxi Air Source Heat Pump tips and tricks please
@transparent Good morning, the installer sorted our m...
By Cathyem1 , 1 day ago
-
@roodo welcome to the forums and I’m really sorry to he...
By Mars , 1 day ago
-
RE: Thinking of ripping our my IVT Greenline HT Plus C model and replacing with a gas boiler.
Don’t rip out a IVT! Amazing heat pump! Unless your com...
By greenlight , 1 day ago
-
RE: Sunamp Thermino Heat Battery
Wow, I knew they were pricey, but didn’t expect it to b...
By Mars , 2 days ago
-
RE: Victorian Semi Retrofit / Extension ASHP and UFH Advice
@matthew_w good luck with the quotation and proposal pr...
By Mars , 2 days ago
Latest Topics
-
Should I make my radiators smaller?
By Scalextrix 2 days ago
-
Daikin Heat Pump Cycling Frequency?
By Ubert767 3 days ago
-
Battery storage to run Heat Pump.
By Broadsman 3 days ago