Posted by: @mjrPosted by: @hughfI’d find another installer to chuck something else in, then get this installer to refund you.
That rather relies on having enough liquid money to pay the remedial installer and claim back. I'd give the original installer chance to install another brand unit first, to avoid that.
I sort of figured that this installer was a NIBE only installer, as he’s complaining about unit availability. I agreed though, it would be best if he just installed something else. It’s not like there is a shortage of other brands.
Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.
My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.
Hi, new user and potential future NIBE ASHP owner here - maybe not now that I've seen your posts, richardpool. Sorry to hear of the trouble you've had but thanks for posting - please do keep us updated with any developments, particularly if NIBE's position changes.
@will_a, I’ve been in touch with NIBE and they claim to have identified the batch of defective units, so they’re not being installed. Could still be a consideration for you.
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@will_a - Still not sorted. Told there’s a part on the way but no date for fixing it. No support from Nibe. Can’t go home with weather at the moment so camping out. Temperature is below freezing overnight. Had an apology from the MD this week, which warmed the house……..!!!
Posted by: @editor@will_a, I’ve been in touch with NIBE and they claim to have identified the batch of defective units, so they’re not being installed. Could still be a consideration for you.
Ah that's interesting. Options still open for now, then as it does look like good on paper..
A couple of weeks from putting an order in I reckon, so will be watching this thread with keen interest!
Thanks all.
Posted by: @richardpool@will_a - Still not sorted. Told there’s a part on the way but no date for fixing it. No support from Nibe. Can’t go home with weather at the moment so camping out. Temperature is below freezing overnight. Had an apology from the MD this week, which warmed the house……..!!!
Did NIBE give you any timelines?
What I’m most surprised about is that it was supposedly a batch of units with a faulty inverter - why have NIBE not sent you a working unit to replace your faulty unit? Surely they must have working units in the country.
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @will_aPosted by: @editor@will_a, I’ve been in touch with NIBE and they claim to have identified the batch of defective units, so they’re not being installed. Could still be a consideration for you.
Ah that's interesting. Options still open for now, then as it does look like good on paper..
A couple of weeks from putting an order in I reckon, so will be watching this thread with keen interest!
Thanks all.
If you proceed, the advice I’d give is to get a serial number for the heat pump from the installer, and phone NIBE to verify that it’s not one of the defective units.
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
What concerns me is Nibe's quality control, are their heat pumps, costing several thousand pounds to the customer, not tested before they leave the factory?
@richardpool, any updates on your situation?
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Hi All,
Update on situation. Fix has been applied. Seems to be OK and hasn't tripped out since installation. It still took me numerous phone calls to get it sorted. I'm now in discussion on compensation from manufacturer, given the huge disruption (no heating!!!) over Christmas and NY, plus the panel radiators bought, running costs etc etc.
Thanks for all the support from this board. I hope this doesn't put others off from moving towards green solutions.
- 26 Forums
- 2,136 Topics
- 46.8 K Posts
- 39 Online
- 5,662 Members
Join Us!
Podcast Picks
Latest Posts
-
RE: Electricity price predictions
@diverted-energy afternoon. I still disagree with the t...
By JulianC , 2 hours ago
-
RE: What crazy nonsense are inverter limits and why are they imposed?
I think there may be a little confusion in the wording ...
By Old_Scientist , 2 hours ago
-
I should clarify that the FoxESS web interface is not l...
By Old_Scientist , 2 hours ago
-
RE: A Customer's Lessons Learnt from a Heat Pump Installation in a Large House
Previous was vented and I needed a shower pump and a ve...
By JamesPa , 3 hours ago
-
RE: Mitsu Wireless Controller and MelCloud
@robs Hi Rob, At the end of a note to Mitsu UK, thank...
By DavidAlgarve , 20 hours ago
-
RE: Why so many sigenergi installer recommendations?
@adamk Tesla is a great option, it’s also one we instal...
By SAEnergy , 1 day ago
-
RE: Rodents! A word of warning for heat pump owners
Hradline in Telegraph: Brace for plague of rats after s...
By Tim441 , 2 days ago
-
RE: Flexi-Orb Heat Pump Scheme: A Game-Changer for the UK's Heat Pump Industry
As a potential heat pump customer, it would be good to ...
By Temperature_Gradient , 2 days ago
-
RE: Octopus replacing the fixed 15p/kWh export rate with a market tracking one
@trbob I have just extracted the details for Agile Expo...
By Toodles , 2 days ago
-
RE: Heat Pump Books For Beginners – Bodge Buster & From Zero To Heat Pump Hero
The Ultimate Guide to Heat Pumps is less than a month a...
By Mars , 2 days ago
-
RE: Air source heat pump roll call – what heat pump brand and model do you have?
@editor Hi Mars, We have just installed a Grant Aerona...
By GrahamF , 3 days ago
-
RE: Sanity check please. Battery storage and inverter sizing.
There are MCS guidelines about how close to the edge/ri...
By Old_Scientist , 3 days ago
-
RE: Balancing financial efficiency and comfort using the Octopus Cosy tariff
I estimated our usage on the following basis. The mos...
By Old_Scientist , 3 days ago
-
@editor Something changed in this last 12 months, they ...
By ASHP-BOBBA , 4 days ago
-
RE: Ecodan & MelCloud scheduling
I put the above question to Mitsu UK at the sme time as...
By DavidAlgarve , 4 days ago
-
Thanks for the heat geek info. I've fitted my own heat ...
By bontwoody , 5 days ago
-
RE: Does anyone have experience of a smart water meter?
Just to give a sense of scale, I've used the CCW water ...
By Majordennisbloodnok , 5 days ago
-
RE: Powerwall 3 or Myenergi or something else?
We have a Tesla Powerwall 3, recently installed, so I m...
By Old_Scientist , 6 days ago
-
RE: Mitsubishi PAR-WT60R-E Wireless Controller installation
@morgan They have been paired once but it was thought b...
By DavidAlgarve , 7 days ago
-
RE: Isolating the system for a planned power cut
A great many ground-mounted local substation transforme...
By Transparent , 7 days ago