Posted by: @mjrPosted by: @hughfI’d find another installer to chuck something else in, then get this installer to refund you.
That rather relies on having enough liquid money to pay the remedial installer and claim back. I'd give the original installer chance to install another brand unit first, to avoid that.
I sort of figured that this installer was a NIBE only installer, as he’s complaining about unit availability. I agreed though, it would be best if he just installed something else. It’s not like there is a shortage of other brands.
Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.
My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.
Hi, new user and potential future NIBE ASHP owner here - maybe not now that I've seen your posts, richardpool. Sorry to hear of the trouble you've had but thanks for posting - please do keep us updated with any developments, particularly if NIBE's position changes.
@will_a, I’ve been in touch with NIBE and they claim to have identified the batch of defective units, so they’re not being installed. Could still be a consideration for you.
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@will_a - Still not sorted. Told there’s a part on the way but no date for fixing it. No support from Nibe. Can’t go home with weather at the moment so camping out. Temperature is below freezing overnight. Had an apology from the MD this week, which warmed the house……..!!!
Posted by: @editor@will_a, I’ve been in touch with NIBE and they claim to have identified the batch of defective units, so they’re not being installed. Could still be a consideration for you.
Ah that's interesting. Options still open for now, then as it does look like good on paper..
A couple of weeks from putting an order in I reckon, so will be watching this thread with keen interest!
Thanks all.
Posted by: @richardpool@will_a - Still not sorted. Told there’s a part on the way but no date for fixing it. No support from Nibe. Can’t go home with weather at the moment so camping out. Temperature is below freezing overnight. Had an apology from the MD this week, which warmed the house……..!!!
Did NIBE give you any timelines?
What I’m most surprised about is that it was supposedly a batch of units with a faulty inverter - why have NIBE not sent you a working unit to replace your faulty unit? Surely they must have working units in the country.
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @will_aPosted by: @editor@will_a, I’ve been in touch with NIBE and they claim to have identified the batch of defective units, so they’re not being installed. Could still be a consideration for you.
Ah that's interesting. Options still open for now, then as it does look like good on paper..
A couple of weeks from putting an order in I reckon, so will be watching this thread with keen interest!
Thanks all.
If you proceed, the advice I’d give is to get a serial number for the heat pump from the installer, and phone NIBE to verify that it’s not one of the defective units.
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
What concerns me is Nibe's quality control, are their heat pumps, costing several thousand pounds to the customer, not tested before they leave the factory?
@richardpool, any updates on your situation?
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Hi All,
Update on situation. Fix has been applied. Seems to be OK and hasn't tripped out since installation. It still took me numerous phone calls to get it sorted. I'm now in discussion on compensation from manufacturer, given the huge disruption (no heating!!!) over Christmas and NY, plus the panel radiators bought, running costs etc etc.
Thanks for all the support from this board. I hope this doesn't put others off from moving towards green solutions.
- 26 Forums
- 2,123 Topics
- 46.7 K Posts
- 59 Online
- 4,531 Members
Podcast Picks
Latest Posts
-
RE: Planning Permission May 2025
@jamespa Thanks for all that info. The part a customer ...
By dgclimatecontrol , 4 minutes ago
-
RE: ASHP heat output monitoring
@carlo - not much better, is it. It looks more like a u...
By cathodeRay , 1 hour ago
-
RE: Octopus Cosy & Octopus EV + bidirectional smart tariff, together. What, eh?
Agree. To me it misses the obvious fit namely 'se...
By JamesPa , 4 hours ago
-
RE: Renewables & Heat Pumps in the News
this document extensively describes (in a non-blame, ne...
By Judith , 4 hours ago
-
RE: Ecodan - Legionella Operation Time and Target Temperature
Once the white plastic cap is removed, my immersion loo...
By Old_Scientist , 1 day ago
-
RE: Replacing Refrigerant on Mitsubishi Heat Pump
@dgclimatecontrol I don't know, but they were not happy...
By DavidAlgarve , 1 day ago
-
RE: Why do we need pressurised systems?
A good question @toodles. My old open thermal store and...
By AllyFish , 1 day ago
-
RE: 300 Liter Tank - Do I have to heat it all?
Cross references for @martingale Background discussi...
By Transparent , 2 days ago
-
@ecobaker May I ask a question of you please. I too hav...
By Papahuhu , 2 days ago
-
RE: Share Your Experiences with Heat Pump Manufacturer Support
@terry1812 Oh Good! Pleased to help if I can! Regards, ...
By Toodles , 2 days ago
-
It's unclear to me how the Smart Control project work b...
By Transparent , 2 days ago
-
RE: Have Consumers Been Lied to About the Efficiency of Heat Pumps Made in China?
@pavel, this isn't about discrediting Chinese products....
By Mars , 2 days ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
We had an excellent four months (11/3 to 15/7) generati...
By JulianC , 5 days ago
-
RE: Is this just haze or something more?
I think the present somewhat cooler hazy days show the ...
By Judith , 5 days ago
-
RE: My misgivings about installing ASHP and solar panels via the ECO4 scheme...
All noted and accepted and as I say I am sorry that you...
By JamesPa , 5 days ago
-
I think it is very much me that is sitting outside the ...
By Grantmethestrength , 5 days ago
-
RE: Who's your electricity provider and what's your tariff?
Aggregators have been recognised for many years, and it...
By Transparent , 6 days ago
-
RE: Help me keep the faith with my air source heat pump installation
Great news I edited my previous post (probably af...
By JamesPa , 6 days ago