Latest NIBE model has known defect and no solution
Just a heads up to anyone considering, the latest Nibe ASHP has a huge defect which means it's repeatedly shuts down and stops working. Nibe are aware of this issue, but don't have any solution and we have been without heating since installed on Nov 28th. This is the same model that has won awards!
Customer service has been zero, literally no communication.
Â
Â
@richardpool, welcome to the forums. Could you please be more specific, what model NIBE heat pump have you installed? Have NIBE confirmed to you that there is a problem with this specific model?
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@editor The amazing, award winning: S2125!! 🤨 . This is Nibe's latest model, which has come to market seemingly too early.
Nibe are aware of the issue and have been since installation, as it started right away. After much persuasion, they came out and verified the installation is A1 and the issue is with Nibe kit – but they don't know what the issue or solution is.
Nibe avoid phoning for some reason. They seem OK with leaving customers in the dark, with no heating.
@richardpool, I'll get in touch with NIBE and see what they say about this? They've always come across as an aboveboard company, so I'm surprised that they haven't recalled these units if there's an issue with them.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@editor We have been told that there are about half a dozen confirmed cases across the UK. If they think it's fine to have no heating, I invite them to stay the night and see if they think it's working then!!
@richardpool, have you flagged this with MCS? Also, what are your installers saying? Have they just walked away?Â
I fully agree that being without heating for over six weeks is unacceptable. Have you been given any timeline to getting this matter resolved?Â
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@richardpool, have you not asked Nibe to replace the faulty unit with a different model, either on a permanent or temporary basis?
Â
@editor Installers have been great. They were skiing over Christmas, but still logged on remotely to see what they could do and trying to call Nibe which on holiday. Nibe finally visited Friday last week (despite knowing there was a fault since soon after installation - manufacturer in Sweden let UK team know there was an issue with system) to confirm installation was fine and issue was confirmed to be with the Nibe kit. I have tried calling Nibe repeatedly but their response is that they are trying to understand the fault. No timeline given, no support given.
@editor MCS confirmed that they only cover issues with installers and can't take any action with Nibe (as manufacturer). Nibe has confirmed that the issue from product, not installation.
Posted by: @richardpool@editor MCS confirmed that they only cover issues with installers and can't take any action with Nibe (as manufacturer). Nibe has confirmed that the issue from product, not installation.
That sounds rather strange, since I thought that ASHP's had to be on the MCS approved list to qualify for the latest grant.
Since MCS also don't appear to take any kind of action against poor quality installers, can anyone explain the actual purpose of MCS?
Â
Posted by: @richardpool@editor MCS confirmed that they only cover issues with installers and can't take any action with Nibe (as manufacturer). Nibe has confirmed that the issue from product, not installation.
Almost every heat pump in the UK is MCS "approved" and makes it onto their register, so if in fact the entire range has an inherent fault, it should very much be part of their "taking action" remit.
Â
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@derek-m - thanks for your comment. MCS would step in, if the issue were with the installer, but it's not. Even Nibe confirmed themselves that the installation was spot and should work. Nibe have confirmed the issue is with themselves, but just haven't done anything more than that. MCS can't deal resolve issue with faulty product from manufacturer when the installer is also trying tirelessly to resolve, but getting limited response.
Â
I want this post to warn people to avoid Nibe, until this issue (and probably their customer service) is resolved. I have two small children who are shivering in their bedrooms with panel heaters and my wife and I have had to sleep next to the wood stove in the sitting room, when the temperature is really bad. Needless to say, Christmas was pretty ruined.
- 22 Forums
- 2,073 Topics
- 45.5 K Posts
- 34 Online
- 3,354 Members
Join Us!
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
RE: 5 Star Service from Havenwise
@sheriff-fatman You're absolutely right that there is c...
By HCas , 2 hours ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
510kWh of solar PV from my 4kW Hyundai panels and SMA S...
By JulianC , 19 hours ago
-
RE: Is my Samsung heat pump working too well?
Thats in itself is interesting. I have a Vaillant heat...
By JamesPa , 20 hours ago
-
RE: Jokes and fun posts about heat pumps and renewables
@transparent Not a swell season then ☹️
By Toodles , 23 hours ago
-
RE: Air Changes per Hour - ACH and the MCS requirement
update - my old installer insisted on a heat loss of 11...
By MatWin , 2 days ago
-
I agree it's not very helpful. Generally, the max heat ...
By Old_Scientist , 2 days ago
-
RE: Commencing on an ASHP Installation Process
I think therein lies the problem. Ratio of quotes to i...
By JamesPa , 3 days ago
-
RE: Why Your MCS-Certified Installer Might Not Be As Competent As You Think
Hive and most other smart thermostats don't play well w...
By JamesPa , 3 days ago
-
RE: Enabling WiFi: Samsung ASHP on Smart Things App
Thanks for the input. I've been running various experim...
By Grahamh-uk , 3 days ago
-
RE: Radiators downstairs are cooler at the bottom after ASHP install
@melonbuffet Hi, this sounds great is you are getting 5...
By ASHP-BOBBA , 3 days ago
-
RE: Ripped Off: How UK Homeowners Are Paying Gas Prices for Wind Energy
I believe there's another reason that network upgrades ...
By Transparent , 4 days ago
-
RE: What’s the modern take on advised types of insulation?
@jeff I am sorry @jeff if I have misunderstood what you...
By Toodles , 4 days ago
-
RE: Getting the best out of a heat pump - is Homely a possible answer?
@editor Cobbler’s Mantra that!
By Toodles , 4 days ago
-
RE: Renewables & Heat Pumps in the News
Australia Blue, the first wind farm in Western Victoria...
By Morgan , 5 days ago
-
RE: Flow rate discrepancy between ASHP and manifold
That's useful thanks, I hadn't seen that table before. ...
By AshRolls , 6 days ago
-
In principle I agree, @johnmo, but with provisos. The...
By Majordennisbloodnok , 6 days ago
-
RE: Heat pump installation and BUS Grant timings
@jamespa Thats how I understood it too. 🙂
By ASHP-BOBBA , 6 days ago
-
RE: Antifreeze top up for my heat pump - is this a rip off?
@sallyl That sounds about right if they are re-filling ...
By Brendon Uys , 6 days ago
-
I wouldn't be so sure about that. Heat pump designers ...
By JamesPa , 7 days ago