Questions and comments about annual heat pump maintenance and servicing
Do I need to order a yearly maintenance to keep RHI? The annual declaration has only asked if my installation is in good working order.
Or is it required for the manufacturer's warranty?
And if it's mandatory, can I call someone else than my original installer?
I've called our installer, Greener Living, about two dozen times. They have promised a call back every time and I still can spend my £160 with them to have a look at my system. 🙁
I'm getting frustrated.
I'm not sure is a different local installer would be more willing, but I'd give it a go if won't lose anything. (Although considering how "easy" to get a plumber, maybe just wasting my energy)
@kundk I sympathise with your frustrations with Greener Living. The company is very poor at communicating. I checked about the warranty for my Samsung with Freedom Heat Pumps who issued my certificate and the annual maintenance can be done by any suitably qualified person. There is no need to stick with GL. I am going elsewhere.
I don’t know about RHI rules.
Hi we have been trying to contact Greener Living for service since September, with no luck.
Then a local copmpany came round to see if they could service the ashp, £180, they told me they don't recommend weather comp. settings and I'd be better running it on a 52 degree fixed flow, which in my opinion is gas boiler mentality, so we didn't use them.
We have Ecodan so Mitsubishi recommend affiliate companies to service the ashp to stay in warranty. The 2 companies mentioned are on the list of recommended companies 🙄.
This year, our first service we have decided to go with Mitsubishi direct service £243 because at least they should be knowledgeable about the system. I have already got a list of questions a mile long.
Just had my first annual service on a Mitsubishi Ecodan 11.2kw ASHP. Carried out by the original installer (JL Phillips) for an eye watering £344 😮 . I think I'll contact Mitsubishi for advice this time next year to see if there is a competent service engineer closer as £100 of that cost was mileage!
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
@morgan, yikes, that’s expensive.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @editor@morgan, yikes, that’s expensive.
Indeed it is. I knew no better as it's the first service so had no idea of the 'going rate'. I was unable to find an installer close by when first investigating an ASHP but I will certainly try to find one before the next service is due. If anybody can recommend a Mitsubishi service agent in the Derby/Derbyshire vicinity please do.
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
@Morgan, most services I've heard of are around £250, but cost of living may have driven this up.
To be honest, even £250 is a significant amount of money for not a lot of "servicing". Ours was largely a visual inspection, some leaves removed from the evaporator fan (which I do regularly) and some panel readings. By comparison, our HVO boiler service last year cost us £75 and that entailed a new nozzle and a lot of physical cleaning and servicing.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
In our warranty agreement it states the product needs to be maintained every 12 months by Mitsubishi Electric Business Solutions Partner, Accredited Installer, or a suitably qualified competent maintenance service provider or directly by Mitsubishi Electric
On the Mitsubishi website u can type in your postcode and all their accredited etc installers come up, u can choose by level. Getting a company to come out and service the ashp is another matter.
Mitubish offer 3 levels of service annual heat pump service £162, annual system service £243 or diamond cover £432 or £389 with wifi adapter.
There is a service history page in the ecodan commissioning document, similar to a car's one, to be completed when the unit is serviced.
No, I'd not seen it before either! I am pretty sure our installer didn't fill one out and the recent servicer didn't ask for it.
Posted by: @editor@Morgan, most services I've heard of are around £250, but cost of living may have driven this up.
https://www.myecoplumb.co.uk/ did ours. Not the greatest website, but they were listed on Mitsubishi's https://les.mitsubishielectric.co.uk/find-an-installer and their Contact: Book Now page still lists ASHP annual service for £84 (I don't remember if VAT was on top). They answered the phone too, which is a bonus. Their engineer checked the controller diagnostics, checked the loft equipment, took the cover off the external unit and checked things in there, rechecked controller diagnostics, tested the heating system glycol concentration and probably other things I forget. Only drawback was the appointment was postponed once due to fixing someone else's breakdown and was made a bit late on the day by a complicated earlier job. Well worth asking, if you're in Norfolk or Cornwall.
Thanks but I'm in Derbyshire.
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
As part of your services, did they check the refrigerant levels?
I don't think that checking refrigerant levels is common practice for annual servicing but given how important it is to the heat pump, I wonder why it's not checked.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
- 26 Forums
- 2,104 Topics
- 46.3 K Posts
- 81 Online
- 3,393 Members
Join Us!
Latest Posts
-
RE: Cooling with Samsung Gen6 and Flow error
@iaack The system isnt running long enough for any cond...
By EcoBaker , 24 minutes ago
-
@heacol thanks for confirming we can only hope NAPIT ag...
By Bart , 2 hours ago
-
RE: Ripped Off: How UK Homeowners Are Paying Gas Prices for Wind Energy
@jeff And now for something I have never noticed before...
By Toodles , 4 hours ago
-
RE: BUS Grant: removal of all other fossil fuel heat sources
@editor If it is of any interest, we had the BUS grant,...
By Toodles , 1 day ago
-
Sorry to hear that @bruce. Sadly I’ve heard from multip...
By Mars , 2 days ago
-
RE: Crystal Ball Time: Communal or even Area Energy Storage?
I am invested in a couple of listed energy storage fund...
By Old_Scientist , 2 days ago
-
RE: Who's your electricity provider and what's your tariff?
That would be my biggest commitment -time to gain great...
By SUNandAIR , 2 days ago
-
RE: Who has a V2G EV installation
As has been discussed on other threads, trying to justi...
By Majordennisbloodnok , 3 days ago
-
RE: Aira Heat Pump: Stylish Scandinavian Heating
Thanks @mikeh. Then I will also go back to non smart ta...
By ChandyKris , 3 days ago
-
RE: Location of hot water isolation valve on cylinder
@transparent Thank you so much and very helpful. Earlie...
By rossowheels , 4 days ago
-
RE: Ecodan consuming 100kwh per day in new build!!!
It does indeed look like that, @skyefarmer. There is ...
By Majordennisbloodnok , 4 days ago
-
RE: Plug and play solar. Thoughts?
Have a read of my previous posts on so-called Balcony S...
By Lucia , 5 days ago
-
RE: Compressor attempts start but fails - Nibe Fighter 2005 8kW
"To tell you the truth, I don't know if HAL is homicida...
By Scalextrix , 5 days ago
-
The Importance of Radiator Balancing for Efficient Heating: Introducing the Flow Regulating Valve
It’s fascinating to watch how low-temperature heating i...
By Mars , 6 days ago
-
RE: Servicing Hitachi HP in rural Somerset
I'd give GreenGenUK a call or email them: sales@greenge...
By Mars , 6 days ago
-
RE: Heating coming on when not required
I played with a max heating temp but there is a world o...
By JamesPa , 7 days ago
-
RE: Pressure drop Primary circuit
I've always regarded topping up heating systems as my j...
By JamesPa , 7 days ago