@burtis any updates?
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Nothing beyond the last email saying installers have until Monday (just gone) to get back to them with supporting evidence. Which then they will review.
No idea on time scales or out comes yet I'm afraid buddy
Sooooo NAPIT have basically said they don't want anything to do with it as I had a MCS audit done and they approved it.......
So back to square one basically after near 2 months of emails and phone calls 😕
I think you've now assembled the level of evidence which warrants a chat with the Citizens' Advice Bureau.
It is they who operate the Consumer Rights Act and can advise your next step.
Save energy... recycle electrons!
If it comes to it yes I now need proof from MCS that it does not actually follow their standards though I think otherwise I'm sorting of stuck.
Again thanks for your help
The level of evidence required for Arbitration or Mediation under the Consumer Rights Act is lower than that needed to win a case through the Small Claims Division of the High Court.
The comments you've received here from Forum Members may be sufficient to inform a professional Arbitration Tribunal that the standards haven't been met.
I think you need to discuss what's required with a Citizens' Advice office.
@editor haven't NAPIT just made themselves redundant by saying that they can't take this further because an MCS Audit has been done?
Why would there need to be two layers of oversight into HP installations when they simply defer to the other one?
It seems to me that the number of organisations required to set the criteria for satisfactory installations is "the current number minus one".
Should we be suggesting to consumers that they can ignore any Installer who refers to NAPIT Accreditation on his quote because it's worthless?
Save energy... recycle electrons!
@transparent To be honest, I don’t understand why any certification body gets involved in the complaints process. They’re utterly ineffective and create an illusion of accountability that ultimately leads nowhere for homeowners. It’s frustrating to see heat pump owners caught up in these elaborate administrative and bureaucratic procedures that rarely, if ever, deliver results.
The system is fundamentally broken. Organisations like HIES claim to resolve and arbitrate issues, but the reality is that meaningful resolution often requires legal action. I’ve noticed a recent growing trend of legal firms advertising services to take installers to court for mis-selling, which says a lot about the state of the industry. Sadly, it seems the courts are the only reliable route for homeowners seeking justice and effective resolution.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @editorthese elaborate administrative and bureaucratic procedures that rarely, if ever, deliver results
Yes minister! That is precisely why we have people like Sir Humphrey latterly KCMG (Kindly call me God) now GCMG (God calls me God) running the show!
Midea 14kW (for now...) ASHP heating both building and DHW
Posted by: @editorSadly, it seems the courts are the only reliable route for homeowners seeking justice and effective resolution.
So true, and a proliferation of white van chasing lawyers is a sure indicator of a system that has failed.
Midea 14kW (for now...) ASHP heating both building and DHW
Posted by: @cathoderayPosted by: @editorSadly, it seems the courts are the only reliable route for homeowners seeking justice and effective resolution.
So true, and a proliferation of white van chasing lawyers is a sure indicator of a system that has failed.
sorry to bring it back to gutter level - but its builders innit.
I'm seriously not sure that anything we are hearing about ASHPs, frustrating though it is, is materially different to what we hear about (and experience) in the building trade more generally. Mostly its OK, but there is a significant proportion of cowboys out there, and when something does go wrong most or all of the bodies which make a strong play of being there for customer assurance reveal their true colours as trade funded organisations.
4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.
@jamespa that definitely seems to be the case here they literally glossed over all the pictures of the actual problem and just shut it down because of the audit that had taken place.
Which also clearly was not worth it's weight sadly
- 22 Forums
- 2,074 Topics
- 45.5 K Posts
- 81 Online
- 3,355 Members
Join Us!
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
RE: Solar Thermal DHW and ASHP
I have solar thermal installed with the HP in 2019 and ...
By Abernyte , 45 minutes ago
-
RE: 5 Star Service from Havenwise
It's not a controllable option in the winter months wit...
By Sheriff Fatman , 11 hours ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
510kWh of solar PV from my 4kW Hyundai panels and SMA S...
By JulianC , 2 days ago
-
RE: Is my Samsung heat pump working too well?
Thats in itself is interesting. I have a Vaillant heat...
By JamesPa , 2 days ago
-
RE: Jokes and fun posts about heat pumps and renewables
@transparent Not a swell season then ☹️
By Toodles , 2 days ago
-
RE: Air Changes per Hour - ACH and the MCS requirement
update - my old installer insisted on a heat loss of 11...
By MatWin , 3 days ago
-
I agree it's not very helpful. Generally, the max heat ...
By Old_Scientist , 3 days ago
-
RE: Commencing on an ASHP Installation Process
I think therein lies the problem. Ratio of quotes to i...
By JamesPa , 4 days ago
-
RE: Why Your MCS-Certified Installer Might Not Be As Competent As You Think
Hive and most other smart thermostats don't play well w...
By JamesPa , 4 days ago
-
RE: Enabling WiFi: Samsung ASHP on Smart Things App
Thanks for the input. I've been running various experim...
By Grahamh-uk , 4 days ago
-
RE: Radiators downstairs are cooler at the bottom after ASHP install
@melonbuffet Hi, this sounds great is you are getting 5...
By ASHP-BOBBA , 4 days ago
-
RE: Ripped Off: How UK Homeowners Are Paying Gas Prices for Wind Energy
I believe there's another reason that network upgrades ...
By Transparent , 4 days ago
-
RE: What’s the modern take on advised types of insulation?
@jeff I am sorry @jeff if I have misunderstood what you...
By Toodles , 5 days ago
-
RE: Getting the best out of a heat pump - is Homely a possible answer?
@editor Cobbler’s Mantra that!
By Toodles , 5 days ago
-
RE: Renewables & Heat Pumps in the News
Australia Blue, the first wind farm in Western Victoria...
By Morgan , 6 days ago
-
RE: Flow rate discrepancy between ASHP and manifold
That's useful thanks, I hadn't seen that table before. ...
By AshRolls , 6 days ago
-
In principle I agree, @johnmo, but with provisos. The...
By Majordennisbloodnok , 7 days ago
-
RE: Heat pump installation and BUS Grant timings
@jamespa Thats how I understood it too. 🙂
By ASHP-BOBBA , 7 days ago
-
RE: Antifreeze top up for my heat pump - is this a rip off?
@sallyl That sounds about right if they are re-filling ...
By Brendon Uys , 7 days ago