What do I need to do to get my app to communicate with my system again? I'm not on site.
Hopefully nothing. Once Melcloud is restored it "should" reconnect auto-magically.
Those of us that tried to reset the wifi connection before we realised that it was in fact Melcloud that was down may have to redo the setup.
No luck with my app this morning, same as it has been since 18th. The recorded message on the helpline is still there so I guess not resolved.
If I try to send a command the app says system offline. I really don't want to drive 100 miles to check.
Mine came back on yesterday. It is not clear at what time.
If it is any use to anyone there is a flag that gets dumped with one of the scripts that I use which now shows
Thanks @eggnchips. When people are saying that things "came back on" I'm unclear what that means. I only have the app to work with because my system is at a remote location. As you have hinted perhaps the app may be reporting offline incorrectly.
@chivers I don't know about other heat pumps other than Mitsubishi (M) but M have servers in the cloud that the heat pump continually sends data to. M said the servers went down and they only came back on line yesterday. You can control your M heat pump remotely but it needs the servers to be working for this to happen.
I was just pointing out that it may be possible to monitor if my heat pump has a connection to the cloud or not.
@abernyte is it back?
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
- 22 Forums
- 2,084 Topics
- 46 K Posts
- 35 Online
- 3,377 Members
Join Us!
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
RE: Surface mount or bury primaries for heat pump installation?
@tomasmcguinness bold choice on the Kronoterm. Nice! Wi...
By Mars , 2 hours ago
-
RE: Getting the best out of a heat pump - is Homely a possible answer?
It took me more than a few goes as well, plus some help...
By cathodeRay , 19 hours ago
-
RE: Renewable Heating Hub Homeowners' Q&A Podcast
@ashp-bobba thank you, and equally so, thank you for ta...
By Mars , 1 day ago
-
@judith good to know… I’ll continue to feed Wattson, an...
By Mars , 2 days ago
-
RE: Vaillant AroTherm Plus 7kW
@jamespa I have a hydronic baseboard heater in the kitc...
By Scalextrix , 2 days ago
-
RE: My misgivings about installing ASHP and solar panels via the ECO4 scheme...
@editor great article re accreditation. I note ISO/IEC ...
By Bart , 2 days ago
-
RE: Renewables & Heat Pumps in the News
Here’s a little more technical detail/p>
By Judith , 3 days ago
-
RE: Who's your electricity provider and what's your tariff?
I don't (yet), but my PW3 is due to be installed shortl...
By Old_Scientist , 3 days ago
-
RE: MCS and NAPIT complaints process
@chrislay, is your heat pump complaint still unresolved...
By Mars , 3 days ago
-
RE: ASHP Install from hell - help please
@saf1973 I’ve been going through old cases on the forum...
By Mars , 3 days ago
-
RE: RDSAP10 effect on existing heat pump EPC rating?
@aaron There's the rub, the database does not list my ...
By AF1 , 4 days ago
-
RE: Commencing on an ASHP Installation Process
Yes, it's "doable" if everything goes to plan, they arr...
By Old_Scientist , 5 days ago
-
RE: How not to install a heat pump
You are right. Thinking on this has evolved over the p...
By JamesPa , 6 days ago
-
RE: DHW SET UP with Samsung gen 5
Thats good news indeed, you are very likely almost ther...
By JamesPa , 6 days ago
-
RE: Plate heat exchanger considerations
As far as I can tell my vented system would have a peak...
By Scalextrix , 6 days ago
-
RE: Air Changes per Hour - ACH and the MCS requirement
There have been a few discussions dotted around (e.g. I...
By Declan90 , 6 days ago