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Chivers
@chivers
Member
Active Member
Joined: Apr 21, 2024
Last seen: May 11, 2024
Profile Activity
Topics: 0 / Replies: 11
AllTopicsReplies
Reply
RE: MelCloud Outage

Today I was finally able to sort out my WiFi interface pairing to get the Melcloud app communicating again. A couple of frustrating hours were waste...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

Thanks @hcas the app is still not connecting so I have to assume relevant server not yet restored. I've tried reset WiFi interface but that's not poss...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

Thanks @eggnchips. When people are saying that things "came back on" I'm unclear what that means. I only have the app to work with because my system ...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

If I try to send a command the app says system offline. I really don't want to drive 100 miles to check.

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

No luck with my app this morning, same as it has been since 18th. The recorded message on the helpline is still there so I guess not resolved.

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

What do I need to do to get my app to communicate with my system again? I'm not on site.

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

😥 no joy here

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

Nope mine still not communicating

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

Recorded message still active on 0161 866 6089. I've not experienced such a long outage in 4 years of using the system. In fact I only recall one ot...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

Agree @abernyte this is appalling service. It's not just a nice-to-have option but essential for some users. At the very least we should be seeing...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

Hi all, new to the forum. I realised something was wrong when the app gave a message "last communication with the system 19:54" on 18/04/24. Natura...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
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