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Heat Pump Servicing & Maintenance – Good Value or Rip-Off? Poll is created on Jul 16, 2024

  
  
  
  
  

Heat Pump Servicing & Maintenance – Good Value or Rip-Off?

 
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Air Source Heat Pumps (ASHPs)
Last Post by Toodles 1 month ago
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 heat-pump-newbie
(@heat-pump-newbie)
Reputable Member Member
Joined: 4 years ago
Posts: 168
04/06/2025 8:05 pm  

This is very interesting - I have just had my ASHP split system serviced today by Daikin (actually an agent of theirs). I know the guy took photos of the units, including the interior of the indoor unit, brushed down the outdoor unit but didn't clean it, tested the system water which he said was good, inspected and I assumed cleaned the filter. Other than that I don't know what he did; he was here about an hour. I believe he's going to email me details of what was done. 

This is the first inspection/service on their Gold Service plan.

Now, having read the articles linked above, I realise this was the inspection described. It is an insurance on the Daikin items only. No radiator was looked at, and as my unvented HW cylinder is not a Daikin I suppose that wasn't "serviced" either. I have no idea what that involves, could anyone explain please?

This post was modified 2 months ago 3 times by heat-pump-newbie

   
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Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2025
06/06/2025 5:44 pm  

@heat-pump-newbie In my case (also Gold Service contract) the Daikin service was carried out by themselves rather than an agent. I had two service visits a year apart and the monobloc cabinet was never even opened on either occasion.

The ‘Free Special Service’ that was arranged subsequently involved a different engineer removing the monobloc casing, checking tightness of contacts, cleaning the fan, casing and checking the condensate drainage channel plus removing and checking the Y filter.

The whole system was connected to the engineer’s laptop and some proprietary software was run to check the whole system at rest and under load. The secondary circuit from the LLH onwards was not checked, nor was the inhibitor dilution and cleanliness checked. The Magna Clean filter had been opened and cleaned during the second ‘cursory’ service weeks before. I have now contacted my installer about future servicing needs (they also include inhibitor checking in their check list). Up until this point, I had thought that using the manufacturer’s own service scheme would have been a wise decision… Regrets, Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.


   
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 heat-pump-newbie
(@heat-pump-newbie)
Reputable Member Member
Joined: 4 years ago
Posts: 168
06/06/2025 8:51 pm  

Sadly my heat pump is a split system so I assume I need an F gas licenced engineer, or at least F gas licenced company, to service it, and they seem to be few and far between. I have no idea if my service engineer did anything with the refrigerant. To my knowledge once it's in it stays in (barring a catastrophe of course, which I shouldn't rule out as it's had one already). 


   
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Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2025
06/06/2025 9:20 pm  

@heat-pump-newbie Oh Dear! 😳 No one wants a cat a stroph!

Toodles, he heats his home with cold draughts and cooks his food with magnets.


   
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Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 4 years ago
Posts: 619
16/06/2025 10:20 am  

Posted by: @morgan
↑

The last service on my Ecodan in November 2024 cost £333.65, which included a mileage fee of £63.00 (+ VAT). Tell me that isn't extortionate! I am desperately looking for a service agent closer to Derby to at least save some mileage costs, but I can't find one. If anybody can recommend somebody close to Derby, I'd be grateful.

Having made some enquiries locally I have found a company that will service my ASHP for £135 (inc VAT). They get excellent reviews as a company so I will give them a try at the next service which is due in November.

I won't post a link but you can search for a company named 'Henman Dunn' In Ripley, Derbyshire.

 

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
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 ASHP-BOBBA
(@ashp-bobba)
Honorable Member Member
Joined: 8 months ago
Posts: 203
03/07/2025 5:36 pm  

Just an example how far our Rae will go to service and diagnose all for less than £180 on a heat pump.

Reported, serviced, diagnosed and super happy customer waiting for a new flow switch thats warn and fails in the pocket but works outside the pipe. 

Professional installer. Book a one-to-one consultation for pre- and post-installation advice, troubleshooting and system optimisation.


   
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Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2025
03/07/2025 5:49 pm  

@ashp-bobba And super happy fish too I expect 😊 Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.


   
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