Any installer recommendations for Samsung ASHP?
Posted by: @leah-robson@majordennisbloodnok I can assure you we've come a long way since 2020 when we were a company of 2 Directors and 1 installer. We now have a team of 12 including enough back office staff to deal with enquiries a lot more swiftly. I can't promise we always get it 100% right, but your experience with us would be very different now.
It is, perhaps, ironic that everything you did right has rather amplified the lapse, @leah-robson.
I will freely admit that the lack of response was intensely frustrating and all the more so because my wife and I felt we had found a company that was was walking the walk over and above the sales spiel we'd heard several times before. We had a couple of other companies we approached who didn't respond either but since they came across as "all mouth and trousers" we didn't really give them a second thought.
I stand by my decision to highlight what @editor called the "blip" since it is pertinent to @jelockwood's ability to make choices. However, I would also refer back to my previous post where I said
Posted by: @majordennisbloodnokNonetheless, I didn't then and still don't now have any concerns with their technical knowledge.
Businesses should be held accountable for what they do but that should also include anything positive they do otherwise there's no incentive to improve. If you've improved your admin and logistics I would be delighted.
105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs
"Semper in excretia; sumus solum profundum variat"
@leah-robson I hope you have come a long way since then Leah, I contacted you in 2022 and we got as far as discussing the access to fit the Sunamp unit upstairs; I sent photos and further details and then never heard another word from you which was a shame. I had heard about your company and your equal opportunities ethos etc., and really wanted to give you the best chance. Regards, Toodles.
Toodles, he heats his home with cold draughts and cooks his food with magnets.
I'm really sorry that we let you down. Growing a business is difficult and we don't always get everything right. However, we are now in a much more stable position with a good level of engineer and back office staff.
Director at Your Energy Your Way.
@leah-robson 😊 Toodles
Toodles, he heats his home with cold draughts and cooks his food with magnets.
I'd like to add that despite a few overlooked quotes, Your Energy Your Way has built a solid reputation among reputable installers for providing high-quality installations. It's also encouraging to see that they've expanded their team with additional backroom staff to handle the preparation of estimates and proposals more efficiently. This is particularly beneficial as these tasks are notably time-consuming, given the extensive MCS requirements they must adhere to from an administrative perspective.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
-
Rate the quality of your heat pump design and installation
2 weeks ago
-
Samsung E911 intermittent issue
4 months ago
-
How can I programme a setback for my Samsung Gen6 8kW heat pump?
6 months ago
-
Sudden drop in COP
12 months ago
-
Samsung's Cold Shoulder: Should Heat Pump Manufacturers Be More Accountable?
1 year ago
- 22 Forums
- 2,073 Topics
- 45.5 K Posts
- 34 Online
- 3,353 Members
Join Us!
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
RE: Jokes and fun posts about heat pumps and renewables
@transparent That’s the current concern.
By Toodles , 1 hour ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
Being with Octopus, I’m paid 15p for any exported kWh, ...
By AgentGeorge , 3 hours ago
-
RE: 5 Star Service from Havenwise
Oh good! I was wondering when/if you might pick them ...
By Transparent , 19 hours ago
-
RE: Air Changes per Hour - ACH and the MCS requirement
update - my old installer insisted on a heat loss of 11...
By MatWin , 21 hours ago
-
I agree it's not very helpful. Generally, the max heat ...
By Old_Scientist , 23 hours ago
-
RE: Commencing on an ASHP Installation Process
I think therein lies the problem. Ratio of quotes to i...
By JamesPa , 2 days ago
-
RE: Why Your MCS-Certified Installer Might Not Be As Competent As You Think
Hive and most other smart thermostats don't play well w...
By JamesPa , 2 days ago
-
RE: Enabling WiFi: Samsung ASHP on Smart Things App
Thanks for the input. I've been running various experim...
By Grahamh-uk , 2 days ago
-
RE: Radiators downstairs are cooler at the bottom after ASHP install
@melonbuffet Hi, this sounds great is you are getting 5...
By ASHP-BOBBA , 2 days ago
-
RE: Ripped Off: How UK Homeowners Are Paying Gas Prices for Wind Energy
I believe there's another reason that network upgrades ...
By Transparent , 3 days ago
-
RE: What’s the modern take on advised types of insulation?
@jeff I am sorry @jeff if I have misunderstood what you...
By Toodles , 3 days ago
-
RE: Getting the best out of a heat pump - is Homely a possible answer?
@editor Cobbler’s Mantra that!
By Toodles , 3 days ago
-
RE: Renewables & Heat Pumps in the News
Australia Blue, the first wind farm in Western Victoria...
By Morgan , 4 days ago
-
RE: Flow rate discrepancy between ASHP and manifold
That's useful thanks, I hadn't seen that table before. ...
By AshRolls , 5 days ago
-
In principle I agree, @johnmo, but with provisos. The...
By Majordennisbloodnok , 5 days ago
-
RE: Heat pump installation and BUS Grant timings
@jamespa Thats how I understood it too. 🙂
By ASHP-BOBBA , 5 days ago
-
RE: Antifreeze top up for my heat pump - is this a rip off?
@sallyl That sounds about right if they are re-filling ...
By Brendon Uys , 5 days ago
-
I wouldn't be so sure about that. Heat pump designers ...
By JamesPa , 6 days ago
-
RE: Home energy storage & battery register
@jamespa To a certain extent, by exporting to the grid ...
By Toodles , 7 days ago