Any installer recommendations for Samsung ASHP?
![Majordennisbloodnok Majordennisbloodnok](http://renewableheatinghub.co.uk/wp-content/uploads/wpforo/avatars/majordennisbloodnok_1974.gif)
Posted by: @leah-robson@majordennisbloodnok I can assure you we've come a long way since 2020 when we were a company of 2 Directors and 1 installer. We now have a team of 12 including enough back office staff to deal with enquiries a lot more swiftly. I can't promise we always get it 100% right, but your experience with us would be very different now.
It is, perhaps, ironic that everything you did right has rather amplified the lapse, @leah-robson.
I will freely admit that the lack of response was intensely frustrating and all the more so because my wife and I felt we had found a company that was was walking the walk over and above the sales spiel we'd heard several times before. We had a couple of other companies we approached who didn't respond either but since they came across as "all mouth and trousers" we didn't really give them a second thought.
I stand by my decision to highlight what @editor called the "blip" since it is pertinent to @jelockwood's ability to make choices. However, I would also refer back to my previous post where I said
Posted by: @majordennisbloodnokNonetheless, I didn't then and still don't now have any concerns with their technical knowledge.
Businesses should be held accountable for what they do but that should also include anything positive they do otherwise there's no incentive to improve. If you've improved your admin and logistics I would be delighted.
105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and inverter
Raised beds for home-grown veg and chickens for eggs
"Semper in excretia; suus solum profundum variat"
@leah-robson I hope you have come a long way since then Leah, I contacted you in 2022 and we got as far as discussing the access to fit the Sunamp unit upstairs; I sent photos and further details and then never heard another word from you which was a shame. I had heard about your company and your equal opportunities ethos etc., and really wanted to give you the best chance. Regards, Toodles.
Toodles, 76 years young and hoping to see 100 and make some ROI on my renewable energy investment!
I'm really sorry that we let you down. Growing a business is difficult and we don't always get everything right. However, we are now in a much more stable position with a good level of engineer and back office staff.
Director at Your Energy Your Way.
@leah-robson 😊 Toodles
Toodles, 76 years young and hoping to see 100 and make some ROI on my renewable energy investment!
I'd like to add that despite a few overlooked quotes, Your Energy Your Way has built a solid reputation among reputable installers for providing high-quality installations. It's also encouraging to see that they've expanded their team with additional backroom staff to handle the preparation of estimates and proposals more efficiently. This is particularly beneficial as these tasks are notably time-consuming, given the extensive MCS requirements they must adhere to from an administrative perspective.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk
-
Sudden drop in COP
1 month ago
-
Rate the quality of your heat pump design and installation
2 months ago
-
Samsung's Cold Shoulder: Should Heat Pump Manufacturers Be More Accountable?
4 months ago
-
Mid terrace - ASHP Install location
4 months ago
-
How can I programme a setback for my Samsung Gen6 8kW heat pump?
5 months ago
- 25 Forums
- 1,513 Topics
- 31.8 K Posts
- 18 Online
- 1,283 Members
Join Us!
Latest Posts
-
RE: Additional Battery v Wind Turbine v Ripple
I should add, being an investment, the value of your in...
By Old_Scientist , 5 hours ago
-
RE: Ecodan - flow rates, sensors, settings
Achieving an accurate flow measurement is probably the ...
By Derek M , 9 hours ago
-
RE: Ecodan ASHP - How to optimise my set up?
Again, thank you for another thorough post, @derek-m - ...
By rhh2348 , 11 hours ago
-
RE: Delivering a smart and secure electricity system: government consultation
@Transparent.Now that I am represented by a new MP I th...
By IanMK13 , 13 hours ago
-
RE: Vaillant aroTHERM plus not level or flat - what base is best under an external unit?
Similar thread here
By Johnmo , 14 hours ago
-
RE: VDI 2035 heating water specification
Been looking and it seems a good little project. Ever...
By Johnmo , 2 days ago
-
RE: Do I accept an ASHP and Solar Panel retrofit under the HUG 2 scheme?
Will do. I'm currently waiting for another survey / vis...
By dssr , 2 days ago
-
The company that did the borehole were expecting us to ...
By Johnmo , 2 days ago
-
-
RE: The Misquote That Ruined the Heating Industry
@abernyte manufacturer training is pretty average. They...
By Mars , 2 days ago
-
-
RE: ECO4 Scheme and EPC ratings
@mellow Thanks. Given there is a scheme requirement to ...
By Old_Scientist , 3 days ago
-
RE: Do I just go with the lowest quote for my heat pump?
@jancold To me its a no-brainer then, a max 40C flow te...
By bontwoody , 4 days ago
-
-
RE: Heat Pump Books Beginners – Bodge Buster & From Zero To Heat Pump Hero
@editor Presumably he had some good weather Compensatio...
By Toodles , 4 days ago
-
RE: New Vaillant 7kW aroTherm ASHP or oil boiler dilemma/decision??
Storage capacity really is dependent on storage tempera...
By Johnmo , 4 days ago
-
RE: HP Cycling, Expected or Undesirable
Just a little update. I ordered a longer shielded twin ...
By bontwoody , 4 days ago
-
RE: Domestic hot water timer doing crazy things on my Grant Aerona3 10kW air source heat pump
Thanks @allyfish for the pics and info. Spoke to the in...
By Mellow , 4 days ago
-
RE: Aira Heat Pump: Stylish Scandinavian Heating
It's been a busy day for calls and emails from Aira. I ...
By MikeH , 5 days ago
-
RE: Heat Pump Servicing & Maintenance – Good Value or Rip-Off?
Hmm. A bit of a nuanced answer, methinks. As I've alr...
By Majordennisbloodnok , 5 days ago
Latest Topics
-
Ecodan - flow rates, sensors, settings
By rhh2348 11 hours ago
-
Replacing mains water with well water
By Johnmo 2 days ago
-
Additional Battery v Wind Turbine v Ripple
By bontwoody 2 days ago
-
By jamespipe 3 days ago
-
VDI 2035 heating water specification
By Johnmo 3 days ago
-
Do I just go with the lowest quote for my heat pump?
By Jancold 5 days ago
-
The Misquote That Ruined the Heating Industry
By Alec Morrow 6 days ago
-
Battery Storage Wiring Gauge Question
By Puff 6 days ago