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KoRWraith
KoRWraith
@korwraith
Member
Estimable Member
Joined: Nov 1, 2022
Last seen: Mar 1, 2025
Profile Activity
Topics: 3 / Replies: 58
AllTopicsReplies
Reply
RE: Review of Ofgem - the energy industry regulator

Absolutely; the dismissal of escalation by the Ombudsman is a complete dereliction of their mandate.

3 months ago
Forum
Government Schemes, Regulations, Planning & Organisations
Reply
RE: Review of Ofgem - the energy industry regulator

Thanks for flagging, I'll be sure to submit a survey

5 months ago
Forum
Government Schemes, Regulations, Planning & Organisations
Reply
RE: Incorrect Billing of Customers with a Smart Meter

My EV charger is manually set, aligned with my off peak hours (with further manual tweaks detailed previously to adjust for my meter's random offset d...

7 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

For the avoidance of doubt, as I realise I omitted to unequivocally state the root of the problem, EDF continued to treat my off peak hours as 1am-6am...

7 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Bad bad bad development!I contacted EDF on the 22nd of August after receiving the above email to have the above change in my off-peak period confirmed...

7 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

I've had a further bill issued since, covering mid June to mid July. The data from my meter indicates: 512.9kWh off peak8.85kWh peak(521.75kWh co...

10 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

EDF said their future billing system wouldn't suffer from the same 'doesn't start exactly on the hour' issue, so I'm assuming this email is indicative...

10 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Email from EDF today indicating a change to their billing system, I suspect relevant to the content of this thread... Sadly no detail beyond that ...

10 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

@derek-m I completely agree, it really is that simple

12 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

My 39 message email chain with EDF would suggest otherwise! (Although evidently I was awarded a settlement via the Ombudsman process. Albeit, to gra...

12 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

On second thoughts, EDF's technical team themselves confirmed to me that the registers on their tariffs run "a few minutes before or after the start o...

12 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

That's an interesting theory that it only affects previous Octopus Go tariff users. Evidently, it is the case for me. Any non-Octopus customers fancy ...

12 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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