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KoRWraith
KoRWraith
@korwraith
Member
Estimable Member
640 kWhs
Joined: Nov 1, 2022
Last seen: Jul 22, 2024
Topics: 3 / Replies: 50
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RE: Incorrect Billing of Customers with a Smart Meter

@derek-m I completely agree, it really is that simple

1 month ago
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RE: Incorrect Billing of Customers with a Smart Meter

My 39 message email chain with EDF would suggest otherwise! (Although evidently I was awarded a settlement via the Ombudsman process. Albeit, to gra...

1 month ago
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RE: Incorrect Billing of Customers with a Smart Meter

On second thoughts, EDF's technical team themselves confirmed to me that the registers on their tariffs run "a few minutes before or after the start o...

1 month ago
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RE: Incorrect Billing of Customers with a Smart Meter

That's an interesting theory that it only affects previous Octopus Go tariff users. Evidently, it is the case for me. Any non-Octopus customers fancy ...

1 month ago
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RE: Incorrect Billing of Customers with a Smart Meter

Indeed, for any future readers, UTC matches the 'clock' time during winter, my EDF off-peak period is 12am-5am in winter and 1am-6am in summer. Theref...

1 month ago
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RE: Incorrect Billing of Customers with a Smart Meter

@transparent Alas, the settlement is not in any direct addition to overcharging reimbursement. It probably splits along the lines of a £120 settlement...

1 month ago
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RE: Incorrect Billing of Customers with a Smart Meter

I received the outcome of the complaint with the Energy Ombudsman today. The investigator agreed there were billing discrepancies on the account tha...

2 months ago
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RE: A beginner's journey into DIY home energy storage - no solar!

@david999 I have 14kWh of battery capacity, I initially limited it to 85% charge and 15% discharge as to minimise 'wear'. I think this is sensible for...

2 months ago
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RE: A beginner's journey into DIY home energy storage - no solar!

I don't quite follow your description but in my case I have the CT around my main incoming supply. I only charge my EV during off peak hours (e.g. 1am...

2 months ago
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RE: Incorrect Billing of Customers with a Smart Meter

It seems someone else stumbled upon the same issue earlier this year too here, albeit it's not clear if it affected their billing.

2 months ago
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RE: Incorrect Billing of Customers with a Smart Meter

I have provided them with a link to this discussion and suggested that they may wish to escalate to Ofgem.

2 months ago
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RE: Incorrect Billing of Customers with a Smart Meter

When I was with Octopus their billing data correlated 1:1 with the half-hourly UTC '30 Minute Interval Reads' shown in my "meter stuff" spreadsheet. I...

2 months ago
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