Last seen: Mar 1, 2025
Absolutely; the dismissal of escalation by the Ombudsman is a complete dereliction of their mandate.
Thanks for flagging, I'll be sure to submit a survey
My EV charger is manually set, aligned with my off peak hours (with further manual tweaks detailed previously to adjust for my meter's random offset d...
For the avoidance of doubt, as I realise I omitted to unequivocally state the root of the problem, EDF continued to treat my off peak hours as 1am-6am...
Bad bad bad development!I contacted EDF on the 22nd of August after receiving the above email to have the above change in my off-peak period confirmed...
I've had a further bill issued since, covering mid June to mid July. The data from my meter indicates: 512.9kWh off peak8.85kWh peak(521.75kWh co...
EDF said their future billing system wouldn't suffer from the same 'doesn't start exactly on the hour' issue, so I'm assuming this email is indicative...
Email from EDF today indicating a change to their billing system, I suspect relevant to the content of this thread... Sadly no detail beyond that ...
@derek-m I completely agree, it really is that simple
My 39 message email chain with EDF would suggest otherwise! (Although evidently I was awarded a settlement via the Ombudsman process. Albeit, to gra...
On second thoughts, EDF's technical team themselves confirmed to me that the registers on their tariffs run "a few minutes before or after the start o...
That's an interesting theory that it only affects previous Octopus Go tariff users. Evidently, it is the case for me. Any non-Octopus customers fancy ...
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