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KoRWraith
KoRWraith
@korwraith
Member
Estimable Member
Joined: Nov 1, 2022
Last seen: Mar 1, 2025
Profile Activity
Topics: 3 / Replies: 58
AllTopicsReplies
Reply
RE: Review of Ofgem - the energy industry regulator

Absolutely; the dismissal of escalation by the Ombudsman is a complete dereliction of their mandate.

8 months ago
Forum
Government Schemes, Regulations, Planning & Organisations
Reply
RE: Review of Ofgem - the energy industry regulator

Thanks for flagging, I'll be sure to submit a survey

10 months ago
Forum
Government Schemes, Regulations, Planning & Organisations
Reply
RE: Incorrect Billing of Customers with a Smart Meter

My EV charger is manually set, aligned with my off peak hours (with further manual tweaks detailed previously to adjust for my meter's random offset d...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

For the avoidance of doubt, as I realise I omitted to unequivocally state the root of the problem, EDF continued to treat my off peak hours as 1am-6am...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Bad bad bad development!I contacted EDF on the 22nd of August after receiving the above email to have the above change in my off-peak period confirmed...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

I've had a further bill issued since, covering mid June to mid July. The data from my meter indicates: 512.9kWh off peak8.85kWh peak(521.75kWh co...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

EDF said their future billing system wouldn't suffer from the same 'doesn't start exactly on the hour' issue, so I'm assuming this email is indicative...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Email from EDF today indicating a change to their billing system, I suspect relevant to the content of this thread... Sadly no detail beyond that ...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

@derek-m I completely agree, it really is that simple

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

My 39 message email chain with EDF would suggest otherwise! (Although evidently I was awarded a settlement via the Ombudsman process. Albeit, to gra...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

On second thoughts, EDF's technical team themselves confirmed to me that the registers on their tariffs run "a few minutes before or after the start o...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

That's an interesting theory that it only affects previous Octopus Go tariff users. Evidently, it is the case for me. Any non-Octopus customers fancy ...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
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