Last seen: Mar 1, 2025
Absolutely; the dismissal of escalation by the Ombudsman is a complete dereliction of their mandate.
Thanks for flagging, I'll be sure to submit a survey
My EV charger is manually set, aligned with my off peak hours (with further manual tweaks detailed previously to adjust for my meter's random offset d...
For the avoidance of doubt, as I realise I omitted to unequivocally state the root of the problem, EDF continued to treat my off peak hours as 1am-6am...
Bad bad bad development!I contacted EDF on the 22nd of August after receiving the above email to have the above change in my off-peak period confirmed...
I've had a further bill issued since, covering mid June to mid July. The data from my meter indicates: 512.9kWh off peak8.85kWh peak(521.75kWh co...
EDF said their future billing system wouldn't suffer from the same 'doesn't start exactly on the hour' issue, so I'm assuming this email is indicative...
Email from EDF today indicating a change to their billing system, I suspect relevant to the content of this thread... Sadly no detail beyond that ...
@derek-m I completely agree, it really is that simple
My 39 message email chain with EDF would suggest otherwise! (Although evidently I was awarded a settlement via the Ombudsman process. Albeit, to gra...
On second thoughts, EDF's technical team themselves confirmed to me that the registers on their tariffs run "a few minutes before or after the start o...
That's an interesting theory that it only affects previous Octopus Go tariff users. Evidently, it is the case for me. Any non-Octopus customers fancy ...
Latest Posts
-
RE: Heat Pump Servicing & Maintenance – Good Value or Rip-Off?
@heat-pump-newbie as I suspected. I measure/monitor my ...
By Old_Scientist , 9 hours ago
-
RE: Say hello and introduce yourself
Whilst you're busy installing services (pipes and wires...
By Transparent , 12 hours ago
-
RE: New Vaillant aroTherm Plus in black - When will it come to the UK?
@editor I know it was formally announced at Ish the oth...
By PatrickVito , 2 days ago
-
@moman0311 welcome to the forums. I've received your em...
By Mars , 2 days ago
-
RE: Anyone still weathering it out with Agile?
Yes, but now try finding a working phone box….
By Majordennisbloodnok , 2 days ago
-
RE: Thermostat for Ideal Logic Air with 3 zone support
No harm at all in plumbing it as 3 zones, I would have ...
By JamesPa , 2 days ago
-
RE: ASHP heat output monitoring
@carlo I see there is a discussion in Facebook user gro...
By Tim441 , 3 days ago
-
RE: Flexi-Orb Heat Pump Scheme: A Game-Changer for the UK's Heat Pump Industry
MCS have set a potential trap in the new version of MCS...
By JamesPa , 4 days ago
-
RE: Who has a V2G EV installation
General comment on battery care... I guess if ev is on ...
By Tim441 , 4 days ago
-
@old_scientist like for like comparisons are almost imp...
By Tim441 , 4 days ago
-
RE: Who's your electricity provider and what's your tariff?
@old_scientist There is an option in the Tesla app that...
By Toodles , 4 days ago
-
RE: Mitsu Wireless Controller and MelCloud
On the FTC5 I think this requires the dip switch on the...
By Abernyte , 4 days ago
-
RE: Octopus Cosy & Octopus EV + bidirectional smart tariff, together. What, eh?
@old_scientist me too. Just installed my new heat pump ...
By Eliuccio , 6 days ago
-
RE: Is your heat pump insured?
Yup just spoke to Privilege to inform them of my impend...
By Scalextrix , 6 days ago
-
RE: Forum updates, announcements & issues
Just to keep everyone in the loop, as the site continue...
By Mars , 7 days ago
-
RE: Fast DHW setting on Midea (Clivet) heat pump
@simon-w, is this something you could potentially assis...
By Mars , 1 week ago
-
RE: Share Your Experiences with Heat Pump Manufacturer Support
Fwiw I called my installer out for the first time a few...
By JamesPa , 1 week ago
-
RE: Long term efficiency degradation
@jamespa yes as I thought thanks. We have a reaso...
By Scalextrix , 1 week ago
-
RE: Sunamp Thermino Heat Battery
@jamespa A few days after the installation had been com...
By Toodles , 1 week ago
-
RE: Planning Permission May 2025
Fair enough. I have read the legislation and MCS020a ...
By JamesPa , 1 week ago
