Last seen: Mar 1, 2025
Absolutely; the dismissal of escalation by the Ombudsman is a complete dereliction of their mandate.
Thanks for flagging, I'll be sure to submit a survey
My EV charger is manually set, aligned with my off peak hours (with further manual tweaks detailed previously to adjust for my meter's random offset d...
For the avoidance of doubt, as I realise I omitted to unequivocally state the root of the problem, EDF continued to treat my off peak hours as 1am-6am...
Bad bad bad development!I contacted EDF on the 22nd of August after receiving the above email to have the above change in my off-peak period confirmed...
I've had a further bill issued since, covering mid June to mid July. The data from my meter indicates: 512.9kWh off peak8.85kWh peak(521.75kWh co...
EDF said their future billing system wouldn't suffer from the same 'doesn't start exactly on the hour' issue, so I'm assuming this email is indicative...
Email from EDF today indicating a change to their billing system, I suspect relevant to the content of this thread... Sadly no detail beyond that ...
@derek-m I completely agree, it really is that simple
My 39 message email chain with EDF would suggest otherwise! (Although evidently I was awarded a settlement via the Ombudsman process. Albeit, to gra...
On second thoughts, EDF's technical team themselves confirmed to me that the registers on their tariffs run "a few minutes before or after the start o...
That's an interesting theory that it only affects previous Octopus Go tariff users. Evidently, it is the case for me. Any non-Octopus customers fancy ...
Latest Posts
-
RE: Failing heat pump system - seeking thoughts on a rebuild
@jamespa I think that's a good interim solution James. ...
By bontwoody , 9 hours ago
-
RE: Electricity price predictions
Community energy installations are a great idea, but th...
By Scalextrix , 13 hours ago
-
RE: Can you help with our research: solar panels, EV chargers, home batteries, heat pumps?
I have signed up as well. @belsnugg could you outline ...
By JamesPa , 20 hours ago
-
RE: New Vaillant aroTherm Plus in black - When will it come to the UK?
Ooh, heat pumps in neon blue wrap 🤣 🤣 &...
By Old_Scientist , 21 hours ago
-
@profzarkov Good to know in case it ever happens to me...
By bontwoody , 2 days ago
-
RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?
I mean, is this surprising? The local installers in my ...
By Alex , 2 days ago
-
@old_scientist sorry, I should have made it clear that ...
By GrahamF , 2 days ago
-
RE: Mitsubishi Ecodan 11kw Defrosting Issue.
@thundermink can you provide photos to illustrate your ...
By Morgan , 2 days ago
-
RE: Boiling Mad: Exposing Radiatorgate
Hi @Rob, I’d be more than happy to contribute. I have ...
By DREI , 2 days ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
@andris a great year - very happy with our system
By Profzarkov , 2 days ago
-
RE: A Customer's Lessons Learnt from a Heat Pump Installation in a Large House
After our rather lengthy meander off piste, I thought I...
By GrahamF , 2 days ago
-
RE: Midea ASHP – how to set weather compensation
@pash44pump - to collect the IAT/OAT data, can I sugges...
By cathodeRay , 2 days ago
-
RE: Ecodan software update. Real or scam?
@vinz86 Contact Mitsubishi and an engineer attends and ...
By ASHP-BOBBA , 2 days ago
-
@drei When I was in local government we were of cours...
By JamesPa , 3 days ago
-
RE: Heat Pump SCOPs – The Truth Might Not Be What You Think
Sufficient system volume is also essential for ensuring...
By Old_Scientist , 3 days ago
-
RE: Flexi-Orb Heat Pump Scheme: A Game-Changer for the UK's Heat Pump Industry
As someone who has suffered from a Heat Pump installati...
By DREI , 3 days ago
-
RE: What crazy nonsense are inverter limits and why are they imposed?
I’ve also got a dual fuel Rangemaster. We originally ha...
By Majordennisbloodnok , 4 days ago
-
RE: Octopus tariffs - a quick comparison
@tim441 I’d agree wholeheartedly with that, with 2 x Po...
By Toodles , 4 days ago
