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HCas
@hcas
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Joined: Apr 8, 2024
Last seen: Dec 12, 2025
Profile Activity
Topics: 2 / Replies: 128
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@davidalgarve You can disable Havenwise optimisation in the Settings page. That will turn off any Havenwise influence. At that point, you can control ...

2 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@davidalgarve Hi David! For communication with Havenwise, you can choose between email, WhatsApp, and the chat in the app. Whatever works best for you...

2 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@simonwig Thanks for the bump. Not sure why I didn't see the original message! Ideal heating: It's on our roadmap but we don't have a concrete timel...

3 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@morgan Perfect, well received.

3 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@sheriff-fatman I have no idea about moving threads here on the forum. But on the COP of your heat pump: send a message via the Havenwise support an...

3 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@morgan Send a message via the Havenwise support and we'll take a look to see if everything is working as it should.

3 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@davidalgarve : the challenge with your specific setup is that the learning phase is not completing as it should. The root cause is because the temper...

3 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@nickhorne Unfortunately not. We take the "normal" IOG slots into account. But not the ones you get extra outside of the usual times. That's because t...

1 month ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

It didn't allow me to post the link, so sending the Shelly model instead: Shelly H&T Gen3

1 month ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@nickhorne Good questions! 1. Yes Havenwise sends target flow temperatures to the heat pump so the programmed weather compensation curve (or water l...

1 month ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Melpump Users Anywhere?

@majordennisbloodnok The migration hasn't started in the UK, so not really. We've seen it in other places in Europe. The "new" Melcloud Home app isn...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Melpump Users Anywhere?

Thanks everyone for tagging me in here. Havenwise is indeed aware of future / planned changes to Mitsubishi's Melcloud (obviously!). And rest assure...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
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