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HCas
@hcas
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Reputable Member
Joined: Apr 8, 2024
Last seen: Nov 6, 2025
Profile Activity
Topics: 2 / Replies: 118
AllTopicsReplies
Reply
RE: Melpump Users Anywhere?

@majordennisbloodnok The migration hasn't started in the UK, so not really. We've seen it in other places in Europe. The "new" Melcloud Home app isn...

2 weeks ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Melpump Users Anywhere?

Thanks everyone for tagging me in here. Havenwise is indeed aware of future / planned changes to Mitsubishi's Melcloud (obviously!). And rest assure...

2 weeks ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: How good is the app support for your heat pump?

@morgan The reply from @majordennisbloodnok is spot on. Just to add: Melpump was built for monitoring. Havenwise was built to optimise the heat pum...

3 weeks ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@bontwoody If you can get it connected to Melcloud, it should work with Havenwise. You would need the Mitsubishi MELCloud Wi-Fi Interface if that is n...

3 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: 5 Star Service from Havenwise

@majordennisbloodnok and @benson Good suggestion! We'll look into that. Might take a little bit of time (busy season) but I agree we need to address t...

3 weeks ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: 5 Star Service from Havenwise

Hi both! Appreciate the question. It's a good one. Firstly, you're right that we have started experimenting with Facebook ads in the last few wee...

4 weeks ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

On the broader question about how Havenwise is different from Mitsubishi's Auto Adapt (AA) / Melcloud / FTC (the Mitsubishi controller) / Home assista...

4 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@plasfron On your question on the setup process. It's pretty straightforward. You download the Havenwise app and just follow the steps in the app to c...

4 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@plasfron Hi there! Yes your Mitsubishi heat pump needs to be connected to Melcloud. That's how we communicate with the heat pump. Yes we have a ver...

4 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@damonc If the heat pump controller is in a suitable area (e.g., living room, hall, etc.), we use the temperature reading from the controller. If it's...

2 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Heat Pump SCOPs – The Truth Might Not Be What You Think

@scalextrix Name plate capacity

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Mitsubishi Ecodan 11kw Defrosting Issue.

@morgan Fully agree with you. It shouldn't be the homeowner's job to do this. The installer should. When I went to site with @ashp-bobba some time ago...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
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