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HCas
@hcas
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Joined: Apr 8, 2024
Last seen: Jan 28, 2026
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Topics: 2 / Replies: 130
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@westkent I'd suggest sending a message to our customer support team via the button in the app. The explanations from Mars are definitely plausible, a...

2 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@editor Good question! Should be very soon, as in the coming weeks. If people download the Havenwise app, create an account, and select Daikin as th...

2 weeks ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@davidalgarve You can disable Havenwise optimisation in the Settings page. That will turn off any Havenwise influence. At that point, you can control ...

2 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@davidalgarve Hi David! For communication with Havenwise, you can choose between email, WhatsApp, and the chat in the app. Whatever works best for you...

2 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@simonwig Thanks for the bump. Not sure why I didn't see the original message! Ideal heating: It's on our roadmap but we don't have a concrete timel...

2 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@morgan Perfect, well received.

2 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@sheriff-fatman I have no idea about moving threads here on the forum. But on the COP of your heat pump: send a message via the Havenwise support an...

2 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@morgan Send a message via the Havenwise support and we'll take a look to see if everything is working as it should.

2 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@davidalgarve : the challenge with your specific setup is that the learning phase is not completing as it should. The root cause is because the temper...

2 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@nickhorne Unfortunately not. We take the "normal" IOG slots into account. But not the ones you get extra outside of the usual times. That's because t...

3 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

It didn't allow me to post the link, so sending the Shelly model instead: Shelly H&T Gen3

3 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

@nickhorne Good questions! 1. Yes Havenwise sends target flow temperatures to the heat pump so the programmed weather compensation curve (or water l...

3 months ago
Forum
Electricity, Tariffs, Monitoring & Providers
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