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Mars
Mars
@editor
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Illustrious Member
Joined: Feb 11, 2021
Last seen: Jun 24, 2025
Profile Activity
Topics: 296 / Replies: 3000
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RE: Confusing heat pump complaint's procedure - who should I be complaining to?

Spot on! Who is your consumer code? Hopefully it's HIES.

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
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RE: MCS and NAPIT complaints process

@chrislay I finally have full clarity on the subject. MCS and NAPIT (including all other certification bodies) are useless in the complaint process.

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: 4 Year Ongoing Heat Pump Battle

@tworivers could you please give us an update or where you are now? Also, can you please tell me if it was RECC or HIES that was your consumer code?

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: From thinking about a 7kW Vaillant ASHP to a subpar installation and my complaint.

@suzyq this is the definitive video on describing the complaints procedure:

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Grant ASHP - flow temp on display often nonsensical

I suspect @allyfish might be able to shed some light on this.

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Is Your Broadband Router the Weak Link in Your High-Tech Home?

WiFi networking can be a real challenge, especially in older Victorian properties that were never designed with modern connectivity in mind. Selfish V...

7 months ago
Forum
Your Home
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RE: Heat Pump Books For Beginners – Bodge Buster & From Zero To Heat Pump Hero

@odd_lion, yes, I can arrange that. I will send you an email today (to the email you registered your account with).

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: My Octopus Cosy 6 Heat Pump Journey: From Quote to Completion

@wreckguru can’t say I disagree with your assessment and choices. Just for clarity in light in light of this article and journey, did Octopus ever giv...

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: My Octopus Cosy 6 Heat Pump Journey: From Quote to Completion

@wreckguru so the actual heat pump is not sited near a door or window?

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Heat Pump Books For Beginners – Bodge Buster & From Zero To Heat Pump Hero

Looking for the perfect stocking filler this Christmas? From Zero to Heat Pump Hero is just the thing for new or future heat pump owners! 🎄Giv...

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: My Octopus Cosy 6 Heat Pump Journey: From Quote to Completion

@wreckguru where was the heat pump finally installed, as in the final location?

7 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Solar together - infinity renewables

How big's the battery and what's the brand? I'm not familiar with Infinity Renewables.

7 months ago
Forum
Solar Photovoltaic (PV)
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