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Abernyte
Abernyte
@abernyte
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Honorable Member
Joined: Dec 20, 2022
Last seen: Jul 25, 2025
Profile Activity
Topics: 4 / Replies: 231
AllTopicsReplies
Reply
RE: MelCloud Outage

One thing that does impress is the response time and frankness at the customer support line. It has all the usual multiple option to listen carefully ...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

Well it seems that Mitsubishi's problems are not over yet. While they have not yet got a full fix for the system controller communication break to Mel...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

I did another reconnection/ reconfiguration session with the MelCloud interface this morning and bingo I am back connected. It uses the 2.4GHz band an...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: ASHP Cut-off Temperatures: What's Your Setting and is a Your Heating Still On?

Similarly, internal stat is set to 17C and occasionally fires up briefly in the morning. Solar thermal is now doing the DHW, tank 60C + most days. Sol...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Ecodan software update. Real or scam?

@editor No, they are being a tad coy. They just reassure that the Melcloud team are working hard on fixing the issue. No time to resolution available...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Ecodan software update. Real or scam?

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Ecodan software update. Real or scam?

It may be okay and probably is legit but we have not yet been told the reason for the yet to be fully fixed MelCloud borkage. I, being a cynical and ...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Bivalent (or even trivalent!) system design options for a new GSHP installation

I too have wrestled with the same problem. I am also in NE Scotland, on a cold and windy hillside, subject to power outages too, and was heating with ...

1 year ago
Forum
Grounds Source Heat Pump (GSHPs)
Reply
RE: MelCloud Outage

The temporary fix has reconnected about 60% of users, according to the support guy who called me today. Those who reset their interface during the out...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Aira Heat Pump: Stylish Scandinavian Heating

@editor I know nothing of this company Fornax other than what I have gleaned and from their website. They have been trading for less than 18 months a...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

Still nowt here. (popcorn!)

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: MelCloud Outage

Hopefully nothing. Once Melcloud is restored it "should" reconnect auto-magically. Those of us that tried to reset the wifi connection before we rea...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
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