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Warranty Repairs- An Un Eddi fying experience!

 
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Solar Thermal & Power Diverters
Last Post by Toodles 4 days ago
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Batpred
 Batpred
(@batpred)
Noble Member Member
Joined: 1 year ago
Posts: 661
14/02/2026 6:38 am  

Posted by: @editor
↑

Yet when it comes to aftercare and support for existing customers, it feels like that side of things is almost non-existent.

I had a similar situation when my EV charger was deemed to have valuable debug info. The manufacturer had not considered an electrician would be needed to keep me going with a replacement charger! 🙄 

They were so keen to get the debug data from the box.. As if it was theirs to take, and the pain they inflicted on me as a customer would be overlooked... 

Whilst I take some comfort from remembering how I frustrated their beta lab testing scam, marketing and spin is still getting them new sales. 😡 

 


This post was modified 6 days ago by Batpred

8kW Solis S6-EH1P8K-L-PLUS hybrid inverter; G99: 8kw export; 16kWh Seplos Fogstar battery; Ohme Home Pro EV charger; 100Amp head, HA lab on mini PC


   
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 bornagain
(@bornagain)
Eminent Member Member
Joined: 1 year ago
Posts: 11
14/02/2026 8:56 am  

@editor 

The firm that invented/developed the Immersun was a PV/solar thermal/renewable energy installation company based in a small town in northern Lincolnshire, they installed our original Solar Thermal & PV, in fact the technical guy that was the brains behind the outfit commissioned both our systems.

Government slashed FiTs in early 2012 and the gravy train was over so the over the next few years the small firm went pop.

Immersun was a brand that was sold off - presumably by the liquidator.

Myenergi emerged from the ashes about the same time that the original firm went into receivership with some (most?) of the same directors - in particular the brains behind the Immersun, they developed a new product and the Eddi was born.

The arrival of electric cars allowed them to develop the concept and hence the Zappi was developed.

The firm has grown very quickly over the the last 5 years or so being flexible and fast moving enough to take advantage of a rapidly growing market for electric car chargers, however I understand that larger players have moved in making margins much tighter.

Early in the boom they expanded their organisation faster than sales grew which led to fairly significant redundancies and presumably significant cost challenges.

They are local to us and manufacture in Grimsby so when we looked for a solar diverter and subsequently a car charger we bought from them, the Eddi has been in use for over three years and works really well, the Zappi is installed waiting for our first EV at the end of this month.

Its great to see a firm designing and manufacturing in the UK and I really hope they succeed and manage to survive past their “difficult third album”


3.68kw FiT AC coupled pv
5 kw of DC coupled pv
14 kWhr of battery
3kw A2A ASHP
5 kw Vaillant ASHP heating UFH & Thermal store


   
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Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2574
Topic starter 14/02/2026 11:04 am  

@bornagain Those staff redundancies were possibly linked with the employment of their AI Chatbot. I suspect another redundancy would have been the person who would have minded the workings of the AI Chatbot; as it would seem this aspect has been overlooked, so they are chugging along in blissful ignorance of the damage it is causing to their reputation, support services and future.😟 Regrets, Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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Majordennisbloodnok
 Majordennisbloodnok
(@majordennisbloodnok)
Famed Member Moderator
Joined: 4 years ago
Posts: 1603
16/02/2026 11:49 am  

Posted by: @toodles
↑

...

so they are chugging along in blissful ignorance of the damage it is causing to their reputation, support services and future.

I'm quite certain there's no blissful ignorance, @toodles. Their actions are calculated so either they're seeing that reputational damage as the least bad path or they don't care.

I agree with @bornagain about it being good to see a firm doing its design and production in the UK but I'll judge the quality of their operation before the location of it; if they are peremptory and cynical with their customers I don't care if they're home-grown British.

 


105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"


   
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Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2574
Topic starter 16/02/2026 12:26 pm  

@majordennisbloodnok To keep this thread up to date, I have attached the latest communications from this morning; as you say Major, they don’t appear to place any value on service or reputation any more. This is such a great shame, a good product now in jeopardy by rubbish after sales service - I feel sorry for the hard working staff whose futures are at stake due to a callous (and I think extremely short sighted) attitude towards all those who have been purchased their products by the management (and possibly the ‘bean counters’).

Today’s correspondence.

MyEnergi wrote:

Hi xxxx,
 
We only appoint third-party installers who are fully qualified electricians and have been vetted by us. While there are many electricians who may be qualified to carry out the work, we can only use those who are registered on our list of approved installers. This is necessary for insurance and liability purposes.
 
Of course, you are free to use your own installer; however, any works carried out by someone not on our approved list would be undertaken either at no cost to us or at your own expense.
 
We were also made aware that changes had been made to the wiring of the Sunamp system without our knowledge. We offered to send one of our approved installers to rectify the issue, but this offer was declined and your alternative installer was used instead, this we cannot pay for as mentioned above, 
 
Thank you.

Chris Davis
Customer Experience Manager

I then replied:

Hello Chris.,

A few points I would like to reiterate following your latest email.
 
You have a list of approved installers; is Cinergi not on that list??? From the wording in your email, you seem to be suggesting they may not be!
 
When Matt eventually attended on the third promised occasion, he was informed by me that the Cinergi electrician had made a temporary connection so that we could benefit from hot water during that protracted period of inaction from the eddi. Had Matt not the knowledge to know how to correctly connect a Sunamp Thermino ePC210 to the Eddi (which, as I understand it, is one of its’ promoted uses) why did he not contact yourselves or Cinergi to find out? You say all the electricians have been vetted and are fully qualified, then surely a basic use of the Eddi to control a Sunamp should be well within his knowledge base?
 
You stress that I ‘chose’ to use my own electrician instead of taking up MyEnergi’s offer to put right that which you had done wrongly, though no actual time scale was even mentioned; let me remind you, we were still without hot water as we had been for an extended period during the long exchange of numerous emails informing me that the issue was being ‘escalated’. Attempting to use your one and only method of contact, ie., an AI Chatbot was a dismal failure that only served to prolong the whole sorry event.
 
Regards and regrets that I ever chose your product,
Me.

I heat our home with cold draughts and cook food with magnets!

Toodles, heats his home with cold draughts and cooks food with magnets.


   
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