Error on Immersun – Error 8 Load Short Circuit
We've had a persistent error on our Immersun today – I've restarted it several times, and the cabling has remained untouched, so not sure what's causing it. No such error in the manual. Any thoughts anyone?
Error 8
LOAD SHORT-CIRCUIT
Check: Heater
Could it be telling me the immersion heater has stopped working?
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Having a short circuit would cause the output current to increase to a high level, hence the Immersun unit shuts down the output to protect both the unit and the external circuitry. The cause could be a short circuit within the wiring or the immersion heater, or possibly within the Immersun unit itself.
If you have a isolation switch between the Immersun unit and the immersion heater then switch this off and see if the fault clears. This would indicate that the fault is at the immersion heater or the wiring connected to it.
If the fault is still present then switch off the power supply to the Immersun unit and disconnect the output cabling. Switch the power back on to the Immersun unit and if the fault is cleared then the short circuit is on the wiring from the Immersun unit to the isolation switch, or the isolation switch itself.
If the fault is still present then the problem is within the Immersun unit.
@derek-m, I left the unit off overnight (disconnected from power).
I turned it on this morning with the immersion connector removed, so only the Immersun was starting up. Within 2 minutes the same is back. Looks like I'll have to send a message to Immersun.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
As an update to this, Immersun's customer support was excellent. I ran some diagnostics at our end and the error persisted. Immersun organised for the unit to be collected by DPD – a week later it was returned, and it's working perfectly. So the error was related to the Immersun unit, not the immersion heater.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Yesterday, my Immersun screen started flashing with the same error message. 'ERROR 8. LOAD SHORT CCT, CHECK: HEATER.
Unfortunately my unit is 16months old and I have discovered is now out of warranty.
I contacted IMMERSUN, they say that is is unlikely to be the unit itself, and I should check the external equipment. I have checked the supply from the MCB @240v, I have checked the resistance of the load circuit from the (disconnected) plug at the Immersun and with the thermostat contact made, it is 20 Ohm which is correct for a 3kW heating element. Resistance to ground is 'OL' on my multimeter. What else could be externally wrong that might cause this to happen.
Any ideas would be greatly received.
Do you still get the fault when the immersion heater is disconnected or the thermostat contact is open? If the fault is still present, then it could be a cable fault or the Immersun unit itself.
@julesmp8 that’s not great news. We did a bunch of “tests” connecting and disconnecting the unit from the immersion. Throughout the process, we were in touch with Immersun, and they requested we send the unit back because there was a hardware issue, but they never disclosed what the problem was; contrary info to what they told you.
I would, however, work through Derek’s processes. He’s very good at getting to the root of the issue.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Thanks for the info.
As mentioned I have checked all the wiring and I cannot find any issue which would suggest an external short cct.
I have also powered the unit up with the load connector disconnected inside the Immersun but the exact same fault appears. Immersun have provided me with a procedure that performs a Factory Reset of the unit but that doesn't help either.
It seems to me that the fault has to be inside the unit but at a starting price of £169 for testing/ repairing this negates the whole reason for fitting the unit in the first place - to save money !
@julesmp8 we did the factory reset too, which didn't help. I really like the Immersion units because they look really well built (far prefer them to the Solar iBoost) but there does sadly appear to be an issue with the units.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @editor@julesmp8 we did the factory reset too, which didn't help. I really like the Immersion units because they look really well built (far prefer them to the Solar iBoost) but there does sadly appear to be an issue with the units.
Did you get your faulty unit repaired? What was the fault?
Hi
So there appears to be only 2 options left available. Prepay Immersun £179, send the unit to them and hope they can fix it (they quote a 85 - 90% success rate; charging either way).
Buy something else to do the same thing.
Posted by: @derek-mDid you get your faulty unit repaired? What was the fault?
Yes, they repaired it. I enquired what the issue was but they said that they didn’t get a report from the repair team - it was clear they didn’t want to share what the cause was.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
- 22 Forums
- 2,073 Topics
- 45.5 K Posts
- 57 Online
- 3,351 Members
Join Us!
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
RE: Commencing on an ASHP Installation Process
@sherrif-fatman I don't disagree with your ideas re s...
By JamesPa , 20 minutes ago
-
RE: Why Your MCS-Certified Installer Might Not Be As Competent As You Think
Hive and most other smart thermostats don't play well w...
By JamesPa , 43 minutes ago
-
RE: Enabling WiFi: Samsung ASHP on Smart Things App
Thanks for the input. I've been running various experim...
By Grahamh-uk , 54 minutes ago
-
RE: Radiators downstairs are cooler at the bottom after ASHP install
@melonbuffet Hi, this sounds great is you are getting 5...
By ASHP-BOBBA , 3 hours ago
-
RE: 5 Star Service from Havenwise
... a mode of operation which increases losses due to p...
By Transparent , 4 hours ago
-
RE: Ripped Off: How UK Homeowners Are Paying Gas Prices for Wind Energy
I believe there's another reason that network upgrades ...
By Transparent , 20 hours ago
-
RE: What’s the modern take on advised types of insulation?
@jeff I am sorry @jeff if I have misunderstood what you...
By Toodles , 24 hours ago
-
RE: Getting the best out of a heat pump - is Homely a possible answer?
@editor Cobbler’s Mantra that!
By Toodles , 1 day ago
-
RE: Renewables & Heat Pumps in the News
Australia Blue, the first wind farm in Western Victoria...
By Morgan , 2 days ago
-
RE: Flow rate discrepancy between ASHP and manifold
That's useful thanks, I hadn't seen that table before. ...
By AshRolls , 3 days ago
-
In principle I agree, @johnmo, but with provisos. The...
By Majordennisbloodnok , 3 days ago
-
RE: Heat pump installation and BUS Grant timings
@jamespa Thats how I understood it too. 🙂
By ASHP-BOBBA , 3 days ago
-
RE: Antifreeze top up for my heat pump - is this a rip off?
@sallyl That sounds about right if they are re-filling ...
By Brendon Uys , 3 days ago
-
I wouldn't be so sure about that. Heat pump designers ...
By JamesPa , 4 days ago
-
RE: Jokes and fun posts about heat pumps and renewables
@toodles they're a rowdy bunch!
By Mars , 4 days ago
-
RE: Home energy storage & battery register
@jamespa To a certain extent, by exporting to the grid ...
By Toodles , 5 days ago
-
RE: Forum updates, announcements & issues
@editor Fairy Nuff Mars, I doubt that my ramblings woul...
By Toodles , 6 days ago
-
RE: Confusion about heat pump sizing
We’ve published a deep dive into heat pump sizing, and ...
By Mars , 6 days ago
-
We’ve published a deep dive into heat pump sizing, and ...
By Mars , 6 days ago