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Warmflow ASHP costing a fortune to run and ignored by installer

Myanthony · 2022-12-15T21:16:06Z

Hi everyone. I’ve just recently had warmflow ashp fitted and the installer has been ignoring me ever since. It is supposed to run 24/7 but turns off everyday and I assume costs more to restart. I cannot afford extortionate bills, it’s has been 3 weeks and my usage has been over 1500 kWh!! Before heat pump installed I averaged max 100 kWh per month. I am a single woman and have no idea what to do I don’t even have a user manual and as I say I’m being ignored by installer.

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Air Source Heat Pumps (ASHPs)

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Myanthony

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Topic starter 05/02/2024 1:58 pm

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HughF

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05/02/2024 2:04 pm

£10 says there isn’t one

Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.

My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.

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Derek M

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05/02/2024 2:08 pm

@myanthony

The pipe with the isolation valve with the blue handle, to what equipment does the pipe connect?

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HughF

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05/02/2024 2:15 pm

6230 F675E15F E514 410B 9AF6 43BF822DCD38

Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.

My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.

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Myanthony

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Topic starter 05/02/2024 3:05 pm

@derek-m I’m sure that’s for old biomass connection.

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HughF

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05/02/2024 3:22 pm

Can you send more detailed photos of the outside of the cylinder? I'm suspecting that it might be a thermal store...

Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.

My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.

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Derek M

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05/02/2024 3:25 pm

Posted by: @myanthony

↑

There would appear to be two electrically operated valves, is that correct?

Does the flow pipe from the heat pump connect between these two valves?

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Derek M

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05/02/2024 3:28 pm

@myanthony

It would appear that Hugh wishes to help, so rather than have too many 'cooks', I will leave you in his capable hands.

Best of luck in resolving your problems.

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HughF

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05/02/2024 3:35 pm

Posted by: @derek-m

↑

@myanthony

It would appear that Hugh wishes to help, so rather than have too many 'cooks', I will leave you in his capable hands.

Best of luck in resolving your problems.

Cheers Derek 🤣 Just what I needed...

Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.

My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.

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Derek M

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05/02/2024 3:50 pm

You are more than welcome.

I prefer to work through problems in a systematic and logical manner, particularly when the person seeking help is new to heat pumps. I suspect that having a number of forum members throwing different questions at them could actually be counterproductive.

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HughF

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05/02/2024 4:04 pm

It's going to be a difficult one to diagnose just off photos... I suspect that the ashp is batch charging the thermal store - that all needs re-plumbing if it ever stands a chance of working properly. Shame I'm basically the other end of the country.

Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.

My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.

ReplyQuote

Derek M

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Posts: 4425