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Nibe F2040 ASHP PCB failure

 
Air Source Heat Pumps (ASHPs)
Last Post by Mars 2 months ago
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 tarquinadams
(@tarquinadams)
Active Member Member
34 kWhs
Joined: 3 months ago
Posts: 2
Topic starter 23/12/2024 12:01 pm  

Hi all,

My Nibe F2040 ASHP is just over a year outside its 7 year warranty. We have suffered a EB101-EP14 fault. Replacing the fan motor has not solved the problem and I have been told we now need to replace a PCB part 718783 whose price from a wholesaler if £1300. Nibe in the UK have passed me between departments and told me I can only deal with my installer. They will not engage is a conversation about whether this kind of cost to the customer is reasonable for a premium product so recently out of warranty.

I'd be grateful for any suggestions.


   
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Mars
 Mars
(@editor)
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26255 kWhs
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24/12/2024 10:03 am  

I’ve reached out to NIBE with your case, but given that it’s Christmas, the offices are closed, so it may take me a while to get a reply. I assume you’re without heating at the moment. Correct?

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 tarquinadams
(@tarquinadams)
Active Member Member
34 kWhs
Joined: 3 months ago
Posts: 2
Topic starter 28/12/2024 4:06 pm  

Thank you Mars. Yes, that's right. No heating. Thankfully we have an immersion heater available for the hot water and we're getting through our logs for the wood burner.

I would be really grateful to hear what Nibe say to you. A failure like this so soon out of warranty, particularly when they state on their website their products should last 20-25 years seems very unfortunate. They really should be helping us. I hope, at the very least, Nibe can supply the necessary part at a reasonable price.


   
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Mars
 Mars
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26255 kWhs
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Joined: 4 years ago
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28/12/2024 8:55 pm  

@tarquinadams sorry to hear that. Our contacts at NIBE will only be back in the new year.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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