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Nibe F2040 ASHP PCB failure

 
Air Source Heat Pumps (ASHPs)
Last Post by Delta 4 months ago
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 tarquinadams
(@tarquinadams)
Active Member Member
Joined: 7 months ago
Posts: 2
Topic starter 23/12/2024 1:01 pm  

Hi all,

My Nibe F2040 ASHP is just over a year outside its 7 year warranty. We have suffered a EB101-EP14 fault. Replacing the fan motor has not solved the problem and I have been told we now need to replace a PCB part 718783 whose price from a wholesaler if £1300. Nibe in the UK have passed me between departments and told me I can only deal with my installer. They will not engage is a conversation about whether this kind of cost to the customer is reasonable for a premium product so recently out of warranty.

I'd be grateful for any suggestions.


   
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Mars
 Mars
(@editor)
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Joined: 4 years ago
Posts: 3379
24/12/2024 11:03 am  

I’ve reached out to NIBE with your case, but given that it’s Christmas, the offices are closed, so it may take me a while to get a reply. I assume you’re without heating at the moment. Correct?

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 tarquinadams
(@tarquinadams)
Active Member Member
Joined: 7 months ago
Posts: 2
Topic starter 28/12/2024 5:06 pm  

Thank you Mars. Yes, that's right. No heating. Thankfully we have an immersion heater available for the hot water and we're getting through our logs for the wood burner.

I would be really grateful to hear what Nibe say to you. A failure like this so soon out of warranty, particularly when they state on their website their products should last 20-25 years seems very unfortunate. They really should be helping us. I hope, at the very least, Nibe can supply the necessary part at a reasonable price.


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3379
28/12/2024 9:55 pm  

@tarquinadams sorry to hear that. Our contacts at NIBE will only be back in the new year.

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 Delta
(@delta)
New Member Member
Joined: 5 months ago
Posts: 4
19/03/2025 9:08 am  

@tarquinadams and @mars hello. We are facing a similar issue. We have a NIBE F2040-8 which was is just over 9 years old. It was serviced 2 months ago with no issues. It suddenly stopped working on Monday and we have tried all the reset options etc with no luck. We had a NIBE accredited engineer visit yesterday and mentioned the inverter issue. I feel the same as you. Were you able to resolve your issue? Any help would be much appreciated. Many thanks


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3379
19/03/2025 11:24 pm  

@delta I’ve raised this with NIBE today. Their team is currently in Germany at a trade show, but I’m on the case and will try to get answers.

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 Delta
(@delta)
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Joined: 5 months ago
Posts: 4
20/03/2025 12:01 am  

@editor that is awesome! Your help is much appreciated.


   
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 Delta
(@delta)
New Member Member
Joined: 5 months ago
Posts: 4
24/03/2025 1:29 pm  

@editor Good afternoon, hope you had a good weekend. Any update please? Thanks again for your help. 


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3379
26/03/2025 10:43 pm  

@delta I’ve been away for a few days and back tonight. I’ll try and reach out to NIBE again. Thanks for the reminder.

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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 Delta
(@delta)
New Member Member
Joined: 5 months ago
Posts: 4
27/03/2025 12:15 am  

@editor thanks for the update.


   
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