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Melcloud Problems

Air Source Heat Pumps (ASHPs)

Last Post by SKD 4 years ago

3 Posts

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Kev M

(@kev-m)

Noble Member Member

Joined: 6 years ago

Posts: 1276

Topic starter 27/11/2022 9:48 am [#623]

Are any other Melcloud users having problems? I was disconnected a couple of days ago. I managed to reconnect using this

It lasted about 30 mins and I now can't connect at all. Some folks on Facebook have had some issues but I wondered if the problem was widespread. I'm feeling a bit lost without my data to check!

👍

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@sand

(@sand)

Estimable Member Member

Joined: 5 years ago

Posts: 88

28/11/2022 9:07 am

Melcloud working here, but a bit slow. I have it on my android phone and ipad, the ipad seems to be quicker.

👍

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SKD

(@skd)

Trusted Member Member

Joined: 5 years ago

Posts: 63

30/11/2022 5:19 pm

Hi. Yes it seems to be a system issue, but not affecting everybody. There's a notification posted on Melcloud support dated 28 Nov saying that they're working on it.

I've had similar symptoms for a few days.

Mitsubishi Ecodan 11.2kW R32 ASHP; Ecodan DHW cylinder; UFH+rads
20x430W Jinko TOPCON Tiger Neo solar; Luxpower 6+4kW hybrid inverter; 20kWh Hanchu ESS LFP battery storage
PHEV; Zappi charger
1997 stone detached house with updated insulation. 140sqm, maintained at 20-22degC 24/7

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