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Melcloud Problems

 
Air Source Heat Pumps (ASHPs)
Last Post by SKD 3 years ago
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 Kev M
(@kev-m)
Noble Member Member
Joined: 5 years ago
Posts: 1276
Topic starter 27/11/2022 10:48 am   [#623]

Are any other Melcloud users having problems?  I was disconnected a couple of days ago.  I managed to reconnect using this 

 

It lasted about 30 mins and I now can't connect at all.  Some folks on Facebook have had some issues but I wondered if the problem was widespread.  I'm feeling a bit lost without my data to check!



   
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 @sand
(@sand)
Estimable Member Member
Joined: 4 years ago
Posts: 88
28/11/2022 10:07 am  

Melcloud working here, but a bit slow. I have it on my android phone and ipad, the ipad seems to be quicker.



   
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 SKD
(@skd)
Trusted Member Member
Joined: 4 years ago
Posts: 63
30/11/2022 6:19 pm  

Hi. Yes it seems to be a system issue, but not affecting everybody.  There's a notification posted on Melcloud support dated 28 Nov saying that they're working on it.

I've had similar symptoms for a few days.


Mitsubishi Ecodan 11.2kW R32 ASHP; Ecodan DHW cylinder; UFH+rads
20x430W Jinko TOPCON Tiger Neo solar; Luxpower 6+4kW hybrid inverter; 20kWh Hanchu ESS LFP battery storage
PHEV; Zappi charger
1997 stone detached house with updated insulation. 140sqm, maintained at 20-22degC 24/7


   
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