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Help for newbie Samsung ASHP owner

 
Air Source Heat Pumps (ASHPs)
Last Post by Lenny 1 month ago
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 Cathyem1
(@cathyem1)
Estimable Member Member
Joined: 3 months ago
Posts: 59
Topic starter 24/03/2025 4:29 pm  

Hi Everyone,

a friend has a new Samsung ASHP and her hot water isn’t working.

I have a Baxi so I don’t know anything about Samsung.

Does anyone have any gems of advice for her please?

Many

cf54c1e1 ca0c 4082 a1a5 249d2ec7abfa

thanks

Cathy


   
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 JamesPa
(@jamespa)
Illustrious Member Moderator
Joined: 2 years ago
Posts: 2404
24/03/2025 5:33 pm  

Has she programmed a schedule for the hot water on the controller?

4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.


   
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 JamesPa
(@jamespa)
Illustrious Member Moderator
Joined: 2 years ago
Posts: 2404
24/03/2025 5:35 pm  

The manual to look at is the controller manual not the manual for the Outdoor unit that you show in the photo.  

DOWNLOADCENTER.SAMSUNG.COM "https://downloadcenter.samsung.com/content/UM/201607/20160704121916468/EHS_MONO-KIT_IB_05402A-03_EN_160627.pdf"

 

Thats also the place to look to see what is (or at least should be) going on.

This post was modified 1 month ago by JamesPa

4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.


   
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 Cathyem1
(@cathyem1)
Estimable Member Member
Joined: 3 months ago
Posts: 59
Topic starter 24/03/2025 6:15 pm  

@jamespa I’m not sure I’ll ask. Thank you


   
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 Cathyem1
(@cathyem1)
Estimable Member Member
Joined: 3 months ago
Posts: 59
Topic starter 24/03/2025 6:15 pm  

@jamespa thank you


   
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 JamesPa
(@jamespa)
Illustrious Member Moderator
Joined: 2 years ago
Posts: 2404
24/03/2025 6:27 pm  

Installer should have done this really but who knows.  Programming a dhw time schedule will be pretty straightforward, suggest 90 mins once or twice per day with target temperature of 48.

4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.


   
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 Cathyem1
(@cathyem1)
Estimable Member Member
Joined: 3 months ago
Posts: 59
Topic starter 24/03/2025 9:11 pm  

@jamespa No time set - I’ll let her know that. Thank you


   
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 Cathyem1
(@cathyem1)
Estimable Member Member
Joined: 3 months ago
Posts: 59
Topic starter 24/03/2025 9:13 pm  

Is it easy to set the timer? 


   
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 JamesPa
(@jamespa)
Illustrious Member Moderator
Joined: 2 years ago
Posts: 2404
24/03/2025 10:05 pm  

Posted by: @cathyem1
↑

Is it easy to set the timer? 

I dont know as I dont have a Samsung. 

I looked quickly through the manual and its there, but TBH it didn't seem as straightforward as one might hope.  That said its difficult to judge unless you actually have one in front of you.  Doubtless it becomes more obvious if you do have one in front of you.

Installer should definitely have explained how to set the DHW timer as its the sort of thing you need to do!

 

4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.


   
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 Lenny
(@lenny)
Trusted Member Member
Joined: 2 years ago
Posts: 32
25/03/2025 12:36 am  

@cathyem1 Yes.

 

How to set up the hot water time clocks on a Samsung heat pump HTQ, R290 and Gen 6

 

Samsung 12kw ASHP, nine 415w PV panel array, upgraded radiators and DHW water tank (+ pumps etc). Two wireless zone thermostat controllers and Samsung MWR-WW10N


   
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