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Heat Pump Servicing & Maintenance – Good Value or Rip-Off? Poll is created on Jul 16, 2024

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Heat Pump Servicing & Maintenance – Good Value or Rip-Off?

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Air Source Heat Pumps (ASHPs)

Last Post by Toodles 3 hours ago

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Morgan

(@morgan)

Noble Member Member

5529 kWhs

Joined: 4 years ago

Posts: 600

14/03/2025 8:01 am

The last service on my Ecodan in November 2024 cost £333.65, which included a mileage fee of £63.00 (+ VAT). Tell me that isn't extortionate! I am desperately looking for a service agent closer to Derby to at least save some mileage costs, but I can't find one. If anybody can recommend somebody close to Derby, I'd be grateful.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

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Mars

(@editor)

Illustrious Member Admin

26415 kWhs

Joined: 4 years ago

Posts: 3006

Topic starter 14/03/2025 10:16 am

@morgan yeah, that’s a crazy price. And what exactly did they do and how long were they there for?

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Morgan

(@morgan)

Noble Member Member

5529 kWhs

Joined: 4 years ago

Posts: 600

14/03/2025 10:59 am

Posted by: @editor

↑

@morgan yeah, that’s a crazy price. And what exactly did they do and how long were they there for?

@editor

He 'checked' some 'stuff' such as filters and measured the antifreeze content. That's pretty much it so far as I could tell. He seemed to spend most of his time waiting for the system to power on after a couple of occasions powering down. He was here on site for little more than an hour. I get the impression most are unimpressed with the servicing costs but if I can find someone closer I can at least shave off the mileage expense.

This post was modified 10 hours ago by Morgan

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

👍

ReplyQuote

Toodles

(@toodles)

Famed Member Contributor

11309 kWhs

Joined: 2 years ago

Posts: 1828

14/03/2025 2:44 pm

@morgan I think my Daikin engineer is based in Weybridge, or at least that is where the service office is based - I suppose the engineer may be ‘attached’ to this area, I didn’t ask him about that. Either way, the invoice shows the VAT and it also shows a ‘Restocking Charge”?! The grand total amounts to £345 for the year ending March 25. (That is for the Gold Service Contract).

The engineer spent approx. 1 hour here and much of that was indoors in our airing cupboard where the Magnaclean and secondary pump etc. are situated. He did show me the very small trace of black accumulated on the Magnaclean and he also remarked that the whole system was running very cleanly and ran with very low resistance. He spent a short time with his head in the monobloc outside but I did not feel it right to stand over him whilst he worked.

I feel he probably did all that was required for an annual service but, that fee is still extortionate! Without an annual service the warranty is void of course - they have us all over a barrel!

Yes Mars, all power to your elbow to have the charges brought down to more reasonable levels - it strikes me that the fee is more than double that which it ought to be! Regards, Toodles. (Expecting my Daikin invoice anyday now for the next year…)

Toodles, he heats his home with cold draughts and cooks his food with magnets.

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Adrian

(@adrian)

Trusted Member Member

257 kWhs

Joined: 5 months ago

Posts: 21

14/03/2025 5:37 pm

I didn’t take one out and surprisingly Boxt didn’t try to sell me one. I’m sure they will correct that oversight. The Vaillant guarantee says:

During the first year from date of installation the guarantee covers your product against manufacturing defects on the original components

for both parts and labour. In order to continue receiving the benefits of this guarantee for the balance of the term it is a condition that the

product is serviced annually by a fully qualified BPEC and preferable MCS certificated Engineer in accordance with the manufacturer’s

instructions.

hopefully I can find a local btec engineer to look sternly at the filter for a low price. As the only part that is in contact with the guaranteed parts is the water in the heat exchanger I would hope they will have a hard time arguing that it was anything in the system that caused any failure.

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Toodles

(@toodles)

Famed Member Contributor

11309 kWhs

Joined: 2 years ago

Posts: 1828

14/03/2025 5:51 pm

@adrian I think that the company might argue that if the pump isn’t ‘serviced’ so the mechanism may be checked for wear and tear with a view to carrying out any required preventative maintenance, you have not complied. But, Wot Do I No? Regards, Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.

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