Forums

Forums
Renewable Heating
Air Source Heat Pum...
Ecodan DHW Settings...
 
Notifications
Clear all

Ecodan DHW Settings missing

 
Air Source Heat Pumps (ASHPs)
Last Post by Pingu807 1 year ago
8 Posts
3 Users
0 Reactions
1,518 Views
RSS
 Pingu807
(@pingu807)
Active Member Member
Joined: 1 year ago
Posts: 4
Topic starter 05/03/2024 9:19 pm  

Hi,

I'm sure I'm missing the DHW Settings button...please see the attached photo. 

Any ideas how I can get this menu back?

Thanks.

PXL 20240305 201506283

 


   
Quote
Topic Tags
Ecodan heat pump HOT WATER
 Gary
(@gary)
Prominent Member Member
Joined: 2 years ago
Posts: 350
06/03/2024 10:45 am  

What did you press to get to this screen, it doesn't look right at all, but try a long press of the menu button see if the screen looks any different.

 

If that doesn't work have you tried turning its on and back on again it does look like the screen isn't scaled correctly.


   
ReplyQuote
 Pingu807
(@pingu807)
Active Member Member
Joined: 1 year ago
Posts: 4
Topic starter 06/03/2024 11:21 am  

This screen was accessed by long pressing the menu button and selecting the first item 'DHW'. 

 

I've power cycled the unit, reset the controller, reset the FTC, all to no avail. 


   
ReplyQuote



 Gary
(@gary)
Prominent Member Member
Joined: 2 years ago
Posts: 350
06/03/2024 12:36 pm  

@pingu807 Sounds like its got an issue then, best to call mitsubishi tech support


   
ReplyQuote
 Derek M
(@derek-m)
Illustrious Member Member
Joined: 4 years ago
Posts: 4427
06/03/2024 1:05 pm  

@pingu807

I would suggest that you check the setting of DIP Switch SW1-3 which identifies the presence or absence of a DHW cylinder. If the setting of this DIP Switch indicates that a DHW cylinder has not been installed then the controller display is unlikely to show the parameters relating to DHW.

Also check the setting of SW3-7.


   
ReplyQuote
 Pingu807
(@pingu807)
Active Member Member
Joined: 1 year ago
Posts: 4
Topic starter 07/03/2024 1:50 am  

Hi Derek, that sounds promising. How exactly would I do that. 

 

Gary, yes I think it is a tech issue, that's why I'm here...I live in an Overseas Territory and calling international support numbers is rather expensive unfortunately!


   
ReplyQuote
 Derek M
(@derek-m)
Illustrious Member Member
Joined: 4 years ago
Posts: 4427
07/03/2024 10:20 am  

Posted by: @pingu807
↑

Hi Derek, that sounds promising. How exactly would I do that. 

 

Gary, yes I think it is a tech issue, that's why I'm here...I live in an Overseas Territory and calling international support numbers is rather expensive unfortunately!

Look at section 4.3 Dip switch functions on page B-57 of the attached document.

 

Ecodan_ATW_Databook_R32_Vol5.8_.pdf

 


   
ReplyQuote
 Pingu807
(@pingu807)
Active Member Member
Joined: 1 year ago
Posts: 4
Topic starter 08/03/2024 2:11 am  

Hi, thanks for your help. 

It was all working properly only a few days ago and noone has touched any physical switches. Before I go opening it up, is it possible these switches could have moved themselves? 

I have also lost both the temperature readouts for room temp and DHW temp on the 'home' screen now. 


   
ReplyQuote
Forum Jump:
  Previous Topic
Next Topic  
Related Topics
Topic Tags:  Ecodan (30) , heat pump (21) , HOT WATER (5) ,
Share:

Join Us!

RHH Awards

👉 Vote for “Heat Pump of the Year”

👉 Vote for “Best Manufacturer Customer Support”

👉 Nominate “Heat Pump Installation of Year”, “Best New Tech or Innovation” or “Turkey of the Year” here!

Latest Posts