Forums

Forums
Renewable Heating
Air Source Heat Pum...
Choice of heat pump...
 
Notifications
Clear all

Choice of heat pump - Help needed - Vaillant Arotherm versus Samsung versus Logic Air versus Grant Aerona

 
Page 2 / 2
Air Source Heat Pumps (ASHPs)
Last Post by bontwoody 10 months ago
24 Posts
11 Users
9 Reactions
3,010 Views
RSS
Majordennisbloodnok
 Majordennisbloodnok
(@majordennisbloodnok)
Noble Member Moderator
Joined: 4 years ago
Posts: 881
21/09/2024 4:19 pm  

@toodles

Not going to suggest I find it desirable, btw.

This post was modified 10 months ago by Majordennisbloodnok

105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"


   
ReplyQuote
Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2009
21/09/2024 5:13 pm  

@majordennisbloodnok 🤯

Toodles, he heats his home with cold draughts and cooks his food with magnets.


   
ReplyQuote
Graham Hendra
 Graham Hendra
(@grahamh)
Reputable Member Member
Joined: 4 years ago
Posts: 109
23/09/2024 4:39 pm  

tbh there isnt a lot of difference between the heat pumps listed, they are all good, all small, all quiet etc.

But the service levels are dramatically different. The best heat pump service for after care is Ideal, simply awesome, i cant rave about it enough. The rest ok at best . 

I'm literally Mr Samsung, ive sold them for 15 years, ive had every model on test at home over the years. all really good, but I have an Ideal at home now and Ideal couldn't be more helpful they are setting the standard for after care and everyone else needs to catch up. 

Vaillant never tried them, likewise grant. I've never had need to look into them, they are similar to Samsung etc so why change brands? 

 

but whatever you put in good luck and welcome to heat pumps. GH 

Heat pump builder


   
🤩
1
ReplyQuote
Majordennisbloodnok
 Majordennisbloodnok
(@majordennisbloodnok)
Noble Member Moderator
Joined: 4 years ago
Posts: 881
23/09/2024 4:49 pm  

Posted by: @grahamh
↑

...

But the service levels are dramatically different. The best heat pump service for after care is Ideal, simply awesome, i cant rave about it enough. The rest ok at best.

... 

Posted by: @grahamh
↑

...

Vaillant never tried them, likewise grant. I've never had need to look into them, they are similar to Samsung etc so why change brands?

...

Silly question, perhaps, but if you haven't tried Vaillant or Grant on what criteria are you judging that their customer service is "OK at best"?

 

 

105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"


   
ReplyQuote
Graham Hendra
 Graham Hendra
(@grahamh)
Reputable Member Member
Joined: 4 years ago
Posts: 109
23/09/2024 5:34 pm  

fair points ive not tried them on aftercare but tbh i haven't tried very hard with either of them, never had the need, they are just average heat pumps in a sea of average heat pumps. never needed to change brands so far. 

Heat pump builder


   
ReplyQuote
Majordennisbloodnok
 Majordennisbloodnok
(@majordennisbloodnok)
Noble Member Moderator
Joined: 4 years ago
Posts: 881
23/09/2024 5:44 pm  

Posted by: @grahamh
↑

fair points ive not tried them on aftercare but tbh i haven't tried very hard with either of them, never had the need, they are just average heat pumps in a sea of average heat pumps. never needed to change brands so far.

In fairness, then, nor can you say they are average. All you can justifiably say is that you know Samsung and Ideal well and have insufficient experience with the others to comment.

Having stated you have a commercial interest in Samsung and Ideal, I’m afraid I’m not comfortable with you making negative comments about other brands without backing them up with evidence.

105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"


   
👍
1
ReplyQuote



 Judith
(@judith)
Prominent Member Member
Joined: 2 years ago
Posts: 368
26/09/2024 8:01 am  

Vaillant service for the application installation was great, one engineer visit and 4 extensive replies from the help desk. BUT tbh it should have been better coded so that the customer didn’t need to reinstall an app 3 times to get it right!

2kW + Growatt & 4kW +Sunnyboy PV on south-facing roof Solar thermal. 9.5kWh Givenergy battery with AC3. MVHR. Vaillant 7kW ASHP (very pleased with it) open system operating on WC


   
ReplyQuote
Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2009
26/09/2024 9:20 am  

@judith If it is any consolation @judith, the Daikin app is no better; that took many attempts to install and every few months, it loses all identity and has to be re-installed. Every time I open the app, it informs me it has found a new unit on my set-up and wants to install it…. as many times as I tell it to go ahead, it just sits there informing me it is installing…….. installing…. installing. And I only ever use the app for a glance at consumption patterns! Regards, Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.


   
😢
2
ReplyQuote
 NJT
(@njt)
Estimable Member Member
Joined: 12 months ago
Posts: 53
27/09/2024 7:49 pm  

@toodles

We've only just had our heat pump installed last week, and it's lost all info on the app 4 times already 😐 


   
👍
🤔
2
ReplyQuote
 Broadsman
(@broadsman)
Estimable Member Member
Joined: 1 year ago
Posts: 68
28/09/2024 5:08 pm  

@grahamh.

I have recently had a Samsung 12.5Kwh, Gen 7 fitted. Wish Samsung had written the User Manual for homeowners without a degree in space technology and had used a vocabulary in general UK use. As a sales rep Graham, do you have such a document? Thanks.


   
😂
1
ReplyQuote
 Elton
(@elton)
Estimable Member Member
Joined: 1 year ago
Posts: 59
01/10/2024 12:22 pm  

I still struggle to understand this re: Samsungs: https://renewableheatinghub.co.uk/forums/postid/32750


   
ReplyQuote
bontwoody
 bontwoody
(@bontwoody)
Noble Member Contributor
Joined: 3 years ago
Posts: 836
01/10/2024 1:35 pm  

@elton 

Which bit are you having problems with? 

I have a Samsung which performs well so might be able to help. 

 

House-2 bed partial stone bungalow, 5kW Samsung Gen 6 ASHP (Self install)
6.9 kWp of PV
5kWh DC coupled battery
Blog: https://thegreeningofrosecottage.weebly.com/
Heatpump Stats: http://heatpumpmonitor.org/system/view?id=60


   
ReplyQuote



Page 2 / 2
Forum Jump:
  Previous Topic
Next Topic  

Currently viewing this topic 1 guest.



Share:

Join Us!

RHH Awards

👉 Vote for “Heat Pump of the Year”

👉 Vote for “Best Manufacturer Customer Support”

👉 Nominate “Heat Pump Installation of Year”, “Best New Tech or Innovation” or “Turkey of the Year” here!

Latest Posts

Members Online