Last seen: Dec 8, 2025
@kings I don’t I’m afraid as I submitted it through my installer, as they were also seeking compensation, due additional install effort. I’m sure you ...
Interesting timing. So, it was finally fixed, 3 years ago. Faulty circuit - Nibe came out and fixed it. Not before me escalating. I can’t find it now,...
Hi All, Update on situation. Fix has been applied. Seems to be OK and hasn't tripped out since installation. It still took me numerous phone cal...
@will_a - Still not sorted. Told there’s a part on the way but no date for fixing it. No support from Nibe. Can’t go home with weather at the moment s...
@mjr shouldn't have had to come to this - right?!
@mjr They aren't installing any more Nibe units are the moment, as they don't have any. Even those that they have on order, they are not going to inst...
@editor Hi Mars - I agree, but the installer doesn't have any spare units as there's a supply shortage and has equally been pushing Nibe for an answer...
@derek-m Thank you. I found their MD and Head of sales' email online. Emailed them and customer services over the weekend. Not even a peep. I ...
@derek-m - thanks for your comment. MCS would step in, if the issue were with the installer, but it's not. Even Nibe confirmed themselves that the ins...
@editor MCS confirmed that they only cover issues with installers and can't take any action with Nibe (as manufacturer). Nibe has confirmed that the i...
@editor Installers have been great. They were skiing over Christmas, but still logged on remotely to see what they could do and trying to call Nibe wh...
@editor We have been told that there are about half a dozen confirmed cases across the UK. If they think it's fine to have no heating, I invite them t...
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