Vaillant Aerotherm Plus
@witchcraft Thats not good, but understand from their perspective if installers arent taking care and fitting correctly. doesnt help you though. Whats your installer saying, hope they are not the ones we used
@ceebee They were saying the bodge job I had was OK (which was not Vaillant's view) both the idiot who did it and the director who was dealing with it have left the company and the new person dealing with my issues has yet to respond.
@witchcraft We had similar issues, the installer blamed us, the electrician then vaillant, anyone but themselves, even once it was obvious it was clearly their incompetence it was then a design fault. Hope they sort it out soon for you as you dont want water in there especially as its getting colder now
Posted by: @witchcraft@ceebee They were saying the bodge job I had was OK (which was not Vaillant's view) both the idiot who did it and the director who was dealing with it have left the company and the new person dealing with my issues has yet to respond.
That is outrageous. Can you please remind me if your installers were MCS accredited? If they were, you must call the MCS and lodge a formal complaint. Also, if they were, you will have insurance that will cover work to rectify the problem. But your starting point must be the MCS.
Get a copy of The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@editor Yes MCS registered and warned that it will go to MCS if not sorted. Its appalling but if their new team fix it without further unpleasantness it avoids me having to have a fight. I'll keep you informed.
@witchcraft, sensible approach. I hope you can get it sorted with minimal fuss.
Get a copy of The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
- 26 Forums
- 2,220 Topics
- 49.2 K Posts
- 85 Online
- 5,880 Members
Join Us!
Podcast Picks
Latest Posts
-
RE: Aira Heat Pump: Stylish Scandinavian Heating
Having joined the Aira owners group on Facebook (for so...
By Pirate Rich , 8 hours ago
-
RE: Should Our Water Circulation Pump Be Configured to Run All The Time?
Interesting. So if you set blocade it can't know the c...
By JamesPa , 9 hours ago
-
RE: Widespread failure of insulation installation
@jeff Along with a phone-in on BBC Radio Four today, mu...
By Toodles , 9 hours ago
-
RE: What is the Heat Geek Guarantee?
@editor Thanks Mars, it is encouraging that Heat Geek a...
By colinc , 10 hours ago
-
RE: 5 Star Service from Havenwise
Ok…a bit tumbleweed. From our own experience we were ...
By benson , 10 hours ago
-
RE: Renewables & Heat Pumps in the News
Love the thought of it! simplification and sometimes me...
By Batpred , 10 hours ago
-
RE: New Fogstar 15.5kWh upright solution
That's good news for the moment anyway. Can we try to...
By Transparent , 10 hours ago
-
RE: Havenwise App Help & Forum Support – Get the Most from Your Heat Pump
Hi, I've always found Henri to be super helpful. From ...
By davidnolan22 , 11 hours ago
-
RE: Help me keep the faith with my air source heat pump installation
@adamk Will not even get started... The power of the ...
By Batpred , 11 hours ago
-
Sounds like you got it working for monitoring! With wel...
By Batpred , 12 hours ago
-
RE: Are We Sleepwalking Into Another Race to the Bottom?
Thank you Aadil. We appreciate you taking the time to r...
By Mars , 13 hours ago
-
RE: Say hello and introduce yourself
@chris12 Let us hope that next year will be a bumper so...
By Toodles , 16 hours ago
-
RE: Isolating the system for a planned power cut
@batpred - that Solis installation page is too vague. ...
By Transparent , 16 hours ago
-
RE: Heating Turned Off but Radiators Still Warm
I love Necromancy... but to follow James, heat pumps WI...
By DREI , 16 hours ago
-
RE: Air source heat pump roll call – what heat pump brand and model do you have?
12kW Gen 6 AE120BXYDEG (currently NOT performing well a...
By DREI , 16 hours ago
-
RE: Heat loss calculations and how they work in conjunction with heat pump sizing
Buffer tanks can best be thought of as part of a 'produ...
By JamesPa , 18 hours ago
-
Very Much Awake – Renewing the Heating Industry One Step at a Time
Like any industry that touches so many lives, and is so...
By Aadil Qureshi , 19 hours ago
-
Ah.... I'd like to make a couple of observations: &nb...
By Transparent , 19 hours ago
-
RE: Battery storage to run Heat Pump.
Hats off to the ones that persist, @Transparent ! ...
By Batpred , 20 hours ago