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Air Source Heat Pumps (ASHPs)
Last Post by Mars 4 years ago
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 CeeBee
(@ceebee)
Eminent Member Member
Joined: 4 years ago
Posts: 10
04/11/2021 12:09 pm  

@witchcraft Thats not good, but understand from their perspective if installers arent taking care and fitting correctly. doesnt help you though. Whats your installer saying, hope they are not the ones we used


   
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 witchcraft
(@witchcraft)
Reputable Member Contributor
Joined: 4 years ago
Posts: 91
Topic starter 04/11/2021 12:20 pm  

@ceebee They were saying the bodge job I had was OK (which was not Vaillant's view) both the idiot who did it and the director who was dealing with it have left the company and the new person dealing with my issues has yet to respond.


   
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 CeeBee
(@ceebee)
Eminent Member Member
Joined: 4 years ago
Posts: 10
04/11/2021 2:38 pm  

@witchcraft We had similar issues, the installer blamed us, the electrician then vaillant, anyone but themselves, even once it was obvious it was clearly their incompetence it was then a design fault. Hope they sort it out soon for you as you dont want water in there especially as its getting colder now


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3387
04/11/2021 10:36 pm  
Posted by: @witchcraft

@ceebee They were saying the bodge job I had was OK (which was not Vaillant's view) both the idiot who did it and the director who was dealing with it have left the company and the new person dealing with my issues has yet to respond.

That is outrageous. Can you please remind me if your installers were MCS accredited? If they were, you must call the MCS and lodge a formal complaint. Also, if they were, you will have insurance that will cover work to rectify the problem. But your starting point must be the MCS.

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 witchcraft
(@witchcraft)
Reputable Member Contributor
Joined: 4 years ago
Posts: 91
Topic starter 05/11/2021 7:31 am  

@editor Yes MCS registered and warned that it will go to MCS if not sorted.  Its appalling but if their new team fix it without further unpleasantness it avoids me having to have a fight.  I'll keep you informed. 


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3387
05/11/2021 3:37 pm  

@witchcraft, sensible approach. I hope you can get it sorted with minimal fuss.

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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