Panasonic BZ Heat Pump PM2.5 filter query
Hi,
Not sure if this is the right place for this one... While the device IS an air-sourced heat pump, it's just a regular split AC unit - able to provide both hot and cold air as desired. I've got two, one in an Office, one in a Bedroom as this house gets particularly warm at times, due to how the sun hits these two rooms in particular. Heat from computers in the office can really warm things up.
Anyway, these devices - Panasonic BZ units - work really well and take little power. Having solar, any cooling they do is essential using free power. One thing that confuses me about these units though is that they claim to have PM2.5 air filtration, able to filter out dust, pollen and the like. This was an attractive feature to have.
However, looking at my units, they just have regular plastic mesh type filters - the exact same sort of thing you get on some PC cases - and certainly NOT the "proper" PM2.5 Filters I have on other dedicated air filters I have, or the one fitted to the car. So, I'm a little confused by this claim as I see no evidence of it.
For the record, my units are: "Panasonic BZ25-KZE" - google that, you'll find a link to Panasonic's own product page, where PM2.5 is mentioned again.
As mentioned, I have other PM2.5 filter devices, they're pretty old and I've not used them for ages - well, except the one in the car lol. These units though have some very substantial filters on them, several layers of material with a sponge lay to trap any larger particulates first. The filter on my AC units is a far cry from this, being just simple plastic with gaps of one full millimetre in the mesh, and certainly no 2.5 microns.
I've searched for videos on how to change the filters on this unit, and they simply show people removing the plastic mesh and cleaning it with water. I've not found anything about any kind of secondary actual PM2.5 filter being present.
Not sure where else I could ask about this. I've spoken to the installation Engineers (when I had the second unit fitted) and they have no response for me. As I live in a rural (farming) area, being able to filter the air (oil seed rape pollen is a nightmare certain times of the year, as is general crop harvest dust) was a major draw for this product. However, I see no evidence of what I'd expect from a PM2.5 filter - based on prior experience - unless a simple plastic mesh can genuinely claim to achieve this these days?
Any input welcome on this. I have an Engineer due tomorrow for the unit's regular service - required to preserve the seven year parts and labour warranty - so I'll pick their brains as they might know more than an installation engineer.
My contacts at Panasonic have moved, but @heacol knows Panasonic heat pumps inside out and hopefully he can shed some light on the topic.
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Reading the relevant catalogue it would appear that there is no actual filter, instead it uses Hydroxl Radicals produced using a nanoe X device. Apparently Hydroxl Radicals can reduce pollen levels along with quite a number of other benefits.
Hmm, there's no mention of such things in the (quite brief) tech specs pdf I have. It certainly says "filter" and not some alternative. Note: My particular model does not have the Nanoe tech stuff, that was the next model up (TZ range). As my model was advertised as having PM2.5 filtration, and the fact that I don't have specific allergies, I determined that PM2.5 filtration would be perfect for my needs.
Don't get me wrong, I'm happy with the unit, I've had it for a year now. The plastic filter is still spotless, but if there is an actual PM2.5 filter inside the unit, I don't think it's something I'm going to find. I will speak to the service tech tomorrow and see what they say.
I just struggle to believe that a plastic mesh filter - very similar to those on my PC - are truly PM2.5, when others seem to be made of multiple layers of material. Perhaps it's some sort of special plastic, I'm hardly an air filtration expert, but do have some prior experience.
Edit: A friend actually has a very sophisticated (for home use) air quality measuring device with HEPA filtration. That could, in theory, actually test the air quality in my office, to see if the AC is indeed filtering out PM2.5's. That's a good, solid nerd project methinks lol.
@scoob can you post a photo of the plastic mesh filter please?
Without seeing your filter, mesh filters are typically designed to catch larger particles like dust, hair and debris. Their pores are usually too large to effectively trap PM2.5 particles.
That’s why home air purifiers typically have multi-layer filters. These often combine several types of materials, including activated carbon, HEPA (High-Efficiency Particulate Air) filters and electrostatically charged fibres. Each layer serves a specific purpose, such as trapping large particles, adsorbing odours and capturing tiny particles like PM2.5.
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Hi,
Yes, of course, it'll need to wait until tomorrow though.
I'm am familiar with other PM10 and PM2.5 filters, as well as HEPA, and they were all made of several layers of various materials as you say. I'll pop out one of the filters, and lay it on a light-coloured background as they're black.
Morning 🙂
Had the service Engineer here this morning, can confirm that the filter is certainly not PM2.5 - the mesh on my PC is actually finer and that's just a basic dust filter. Panasonic claim PM2.5 compliance and the ability to filter pollen etc., this filter cannot do that!
Here's a photo of the filter, a simple plastic mesh, not a multi-layered, multi-material filter as I'd expect:
I'm wondering what to do next, as the item is not as advertised. It works well for both cooling and heating, I'm pleased with that, but it lacks the advertised PM2.5 filtration abilities that were also a not-insignificant selling point for me.
Here's a link to Panasonic's own product page for this item, PM2.5 filtration clearly stated. There are also .pdf data sheets, one of which I have and snipped that first image from here.
@scoob Hmmm. I'll reach out to Panasonic and see what they have to say.
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@scoob My wife has allergies, so we have several air filters around the house. From your photo, it looks like a basic pre-filter or coarse particulate filter, typically found in air purifiers to capture larger particles like dust, lint and pet hair.
A PM2.5 filter, however, captures much finer particles (2.5 micrometers or smaller). These filters are usually dense and fibrous, without the visible grid structure seen in your image. They look more like dense sheets or mats.
I contacted Panasonic, and their response was underwhelming—they suggested contacting them to resolve the issue but didn't provide specifics. This attitude is frustrating, especially since their website touts the PM2.5 filter as a key selling point.
If I were in your shoes and discovered no additional filter inside the unit, I'd report them for false advertising. Without a proper PM2.5 filter, this unit cannot effectively filter out PM2.5 particles. I have very little patience for this kind of marketing and behaviour from massive, multinational manufacturers.
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I don't have allergies as such but, as mentioned, the air around here can get quite dusty with lots of pollen in the air. So, the PM2.5 Filter - like I have in the car - was a definite plus, if not the primary reason for getting the unit.
Yes, that's my experience with true PM2.5 filters, layers of a more dense material, certainly not a plastic mesh. To me Panasonic's claims regarding PM2.5 filtration are unambiguous - no room for misinterpretation I thought.
I concur, I think I will mention this to the supplier as a courtesy - they've been really good - but see if I can take this further. I'm not the most well person in the world, so cannot handle a big "fight" for this so to speak, but I can try to set things in motion. Not sure exactly what my next step should be, UK advertising / trading standards or some other body? Any guidance or suggestions welcome, this is not something I've challenged before, I've never had something so apparently blatantly miss-represented before.
@scoob this doesn’t have to be a stressful fight. I’d write a general email outlining this issue. Take a screen grab of the website to show their claim, and say you’ve purchased this unit expecting it filter PM2.5, but the unit doesn’t have the required filtration in it to do it, falsely advertising what they sold you.
I’d then contact:
Trading Standards can help with issues related to false advertising and product misrepresentation. You can contact them through your local council. The Citizens Advice Consumer Service can provide advice and will forward your complaint to Trading Standards if necessary. You can reach them at 0808 223 1133 or via their website.
Advertising Standards Authority (ASA): They handle complaints about misleading advertisements. You can submit a complaint through their website.
Which? Consumer Rights: Which? provides advice and support for consumer issues. They can offer guidance on how to handle the complaint and what steps to take. Visit their consumer rights website for more information.
I’d also send MCS an email.
If I think of another angle I’ll drop it here, and if anyone else can think of another place to drop a complaint, please add a comment.
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