The temporary fix has reconnected about 60% of users, according to the support guy who called me today. Those who reset their interface during the outage are still getting rejected by the server. Work in progress. Mitsubishi's support have been both helpful and attentive now that the dust is settling.
Today I was finally able to sort out my WiFi interface pairing to get the Melcloud app communicating again.
A couple of frustrating hours were wasted trying WPS until I discovered it doesn't work on 5g. The non-wps option was unworkable.
So I figured out how to change the router settings to select 2.4g and then it paired immediately.
How my router came to move from 2.4g to 5g is a mystery.
I can only surmise that the recent change in ownership of my broadband provider has something to do with it. Will I end up in the same situation when it changes again from Octopus to TalkTalk?
Posted by: @chiversHow my router came to move from 2.4g to 5g is a mystery.
It's fascinating how many devices struggle with the 5GHz band. All our Apple devices thrive on this band, while pretty much everything else sticks to 2.4GHz.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk
@editor I find most of the 'smart' devices still insist on 2.4GHz and can't handle (consistently) connecting to a network that supports both frequencies - have to split them out.
Top tip for when you get a new router - just change the SSID and password to what the old router used. Saves you having to reconfigure all of your WiFi devices (if you can even recall the obscure routine they use).
Grant Aerona 3 10kW
Well it seems that Mitsubishi's problems are not over yet. While they have not yet got a full fix for the system controller communication break to Melcloud, although the temp fix does seem to have restored most customers, last night I could not access the MelCloud app. It had logged me out and refused to reconnect. I tried again this morning and discovered that it works on Windows but not on Android. A call to the Mitsubishi help line confirmed that the issue is with their system and is confined to Android login. Work in progress!
They really are having nae luck at present.
One thing that does impress is the response time and frankness at the customer support line. It has all the usual multiple option to listen carefully to but once in the correct queue the call is answered very quickly and the person you get through to is helpful, open, honest and frank. It is a most refreshing change from my normal experience with CS lines, quite surprising!
![Majordennisbloodnok Majordennisbloodnok](http://renewableheatinghub.co.uk/wp-content/uploads/wpforo/avatars/majordennisbloodnok_1974.gif)
Posted by: @toodles@abernyte Perhaps we might have a place in a Forum for rating CS from various companies? Toodles.
I suspect it would need ti be a two-part score, though; how good is their customer service and how often do customers need to use it.
105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and inverter
Raised beds for home-grown veg and chickens for eggs
"Semper in excretia; suus solum profundum variat"
@majordennisbloodnok That’s true, after all, one rarely knows how good the service might be - until it is needed! Toodles.
Toodles, 76 years young and hoping to see 100 and make some ROI on my renewable energy investment!
- 25 Forums
- 1,513 Topics
- 31.8 K Posts
- 17 Online
- 1,283 Members
Join Us!
Latest Posts
-
RE: Additional Battery v Wind Turbine v Ripple
I should add, being an investment, the value of your in...
By Old_Scientist , 4 hours ago
-
RE: Ecodan - flow rates, sensors, settings
Achieving an accurate flow measurement is probably the ...
By Derek M , 8 hours ago
-
RE: Ecodan ASHP - How to optimise my set up?
Again, thank you for another thorough post, @derek-m - ...
By rhh2348 , 9 hours ago
-
RE: Delivering a smart and secure electricity system: government consultation
@Transparent.Now that I am represented by a new MP I th...
By IanMK13 , 12 hours ago
-
RE: Vaillant aroTHERM plus not level or flat - what base is best under an external unit?
Similar thread here
By Johnmo , 12 hours ago
-
RE: VDI 2035 heating water specification
Been looking and it seems a good little project. Ever...
By Johnmo , 1 day ago
-
RE: Do I accept an ASHP and Solar Panel retrofit under the HUG 2 scheme?
Will do. I'm currently waiting for another survey / vis...
By dssr , 2 days ago
-
The company that did the borehole were expecting us to ...
By Johnmo , 2 days ago
-
-
RE: The Misquote That Ruined the Heating Industry
@abernyte manufacturer training is pretty average. They...
By Mars , 2 days ago
-
-
RE: ECO4 Scheme and EPC ratings
@mellow Thanks. Given there is a scheme requirement to ...
By Old_Scientist , 3 days ago
-
RE: Do I just go with the lowest quote for my heat pump?
@jancold To me its a no-brainer then, a max 40C flow te...
By bontwoody , 3 days ago
-
-
RE: Heat Pump Books Beginners – Bodge Buster & From Zero To Heat Pump Hero
@editor Presumably he had some good weather Compensatio...
By Toodles , 4 days ago
-
RE: New Vaillant 7kW aroTherm ASHP or oil boiler dilemma/decision??
Storage capacity really is dependent on storage tempera...
By Johnmo , 4 days ago
-
RE: HP Cycling, Expected or Undesirable
Just a little update. I ordered a longer shielded twin ...
By bontwoody , 4 days ago
-
RE: Domestic hot water timer doing crazy things on my Grant Aerona3 10kW air source heat pump
Thanks @allyfish for the pics and info. Spoke to the in...
By Mellow , 4 days ago
-
RE: Aira Heat Pump: Stylish Scandinavian Heating
It's been a busy day for calls and emails from Aira. I ...
By MikeH , 4 days ago
-
RE: Heat Pump Servicing & Maintenance – Good Value or Rip-Off?
Hmm. A bit of a nuanced answer, methinks. As I've alr...
By Majordennisbloodnok , 4 days ago
Latest Topics
-
Ecodan - flow rates, sensors, settings
By rhh2348 10 hours ago
-
Replacing mains water with well water
By Johnmo 2 days ago
-
Additional Battery v Wind Turbine v Ripple
By bontwoody 2 days ago
-
By jamespipe 3 days ago
-
VDI 2035 heating water specification
By Johnmo 3 days ago
-
Do I just go with the lowest quote for my heat pump?
By Jancold 5 days ago
-
The Misquote That Ruined the Heating Industry
By Alec Morrow 5 days ago
-
Battery Storage Wiring Gauge Question
By Puff 6 days ago
Members Online
No online members at the moment