Help! Issues with Ideal ASHP
I have an Ideal ASHP and recently noticed that we hear a lot of water flowing noises from the hot water cylinder when the unit shouldn't be working.
The hot water has heated up, the fans are off on the outside unit and there is no call for heating, yet my system is pushing water out to the exterior unit and my CH2 pump is running all the time.
I also noted that the system is reporting an outdoor temperature of 25C when it is more likely to be around 14C.
Anyone have any ideas? I struggle with anxiety and this is driving me a bit potty.
Thanks in advance.
Welcome to the forums @wales1979. I raised this issue with Ideal on your behalf, and they believe the installer set up the system as a two-zone but left the link in for zone 2, causing the CH2 pump to run continuously. They advised calling the Ideal technical team for assistance. They can do a video call and reset the system. You can reach them at 01482 498278.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
The installers ended up making a call this morning and I offered this advice to them and indeed the engineer commissioning the system did add a second zone, so they rectified it in a few minutes.
Hopefully I will have a more efficient system now. The system has been in for 2 months and I guess that poor pump has been running for quite a significant amount of time.
Follow up, the problem is back, pump is whirring away. I think the installers still didn't remove the zone, having a look at the info screen I still see 2 zones. I will call Ideal and hopefully they can resolve the problem.
@wales1979 that would be the best call of action. Knowing how to do this yourself will empower you to take control of your system and monitor it. Bizarre how the commissioning team allowed this to happen in the first place. Once you’ve spoken to Ideal, maybe you can share a few photos and instructions on how to disable this second zone.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@editor I certainly will do this as I cannot find any information online regarding the problem.
What it boiled down to was that the system was installed by one team, who quit the company just before commissioning the system. A new chap came along to commission the system and was in a rush to say the least as he was pulled off another job, they even forgot to fill up the glycol and I only raised a query because I found an unopened drum.
@wales1979 that's shocking. I would be sure to mention this to Ideal when you speak to them. It's just unacceptable and manufacturers must be informed of this unprofessional behaviour.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Currently viewing this topic 2 guests.
- 22 Forums
- 2,096 Topics
- 46.1 K Posts
- 142 Online
- 3,383 Members
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
RE: Mitsubishi cycling while on chilled water output
On the buffer tank issue, I use Perplexity more and mor...
By downfield , 38 minutes ago
-
RE: Commencing on an ASHP Installation Process
A system like that seems susceptible to significant amo...
By Majordennisbloodnok , 4 hours ago
-
@jamespa Thanks for the advice - very helpful. I had al...
By abam48 , 1 day ago
-
RE: Weather compensated secondary circuits with Biomass
Hi @andycoo we do an LK 110 standalone weather compensa...
By Sune , 1 day ago
-
RE: Adding battery storage to SolarEdge PV system
@chandykris No need to apologise at all! I forgot to ad...
By Toodles , 2 days ago
-
RE: Say hello and introduce yourself
Yes please do Suggesting a loss in the region...
By JamesPa , 2 days ago
-
RE: Surface mount or bury primaries for heat pump installation?
Can we have some links to those you're considering plea...
By Transparent , 2 days ago
-
As I have reported elsewhere we turned on the cooling o...
By downfield , 3 days ago
-
-
@el3b Hi, sorry to hear that, it is advisable to instal...
By ASHP-BOBBA , 4 days ago
-
RE: Difficult positioning of air source heat pump
@rikiarn Out of intrigue, the thread reads as though Ai...
By Sheriff Fatman , 4 days ago
-
RE: Mitsubishi Ecodan Fails to Heat Water despite temperature drop
@m1kegibson If you are able to access the service me...
By HarriUp , 4 days ago
-
RE: When will heat pumps and install prices come down?
... which of course is impossible because the world mov...
By JamesPa , 4 days ago
-
RE: Battery storage to run Heat Pump.
I would be surprised if the battery chemistry is going ...
By Transparent , 5 days ago