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Heat Pump Servicing & Maintenance – Good Value or Rip-Off? Poll is created on Jul 16, 2024

Excellent value

Good value

Fair value

Poor value

Rip-off

Heat Pump Servicing & Maintenance – Good Value or Rip-Off?

Mars · 2024-07-16T21:25:59Z

As a homeowner with a heat pump, how would you rate the value of your heat pump servicing and maintenance? Please leave a comment below detailing how much you’re paying for your heat pump servicing, what the service entails, how often it happens and whether the maintenance is a mandatory prerequisite to avoid voiding your warranty.

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Air Source Heat Pumps (ASHPs)

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Toodles

(@toodles)

Illustrious Member Contributor

Joined: 3 years ago

Posts: 2003

17/03/2025 11:29 am

@adamk I understand that to service a gas boiler, a competent service engineer should allocate at least an hour; I had a BG service contract and they were often in and out again in ten minutes! I terminated their contract eventually! Regards, Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.

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Toodles

(@toodles)

Illustrious Member Contributor

Joined: 3 years ago

Posts: 2003

17/03/2025 11:36 am

Perhaps in fairness, I should add that sometimes, the annual service every 18 months or so, would be carried out by a ‘proper’, competent and keen service engineer. He [and in once case, she] would carry out a thorough job, stripping down, cleaning the heat exchanger, flue, checking for emissions etc. and replace seals. Sadly, the former 10 minute jobbies were only too frequent. Regrets, Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.

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DerekDeLeon

(@derekdeleon)

Trusted Member Member

Joined: 2 years ago

Posts: 23

17/03/2025 1:48 pm

I fitted a Samsung 8kw myself on a new build with underfloor heating so no RHI or anything to worry about.

No intention of ever having a maintenance contract and I don't mind that the Samsung warranty will be void. I keep an eye on the cleanliness of the water filter and for any leaves on the evaporator, if the fan starts to sound funky it'll get new bearings. The refrigerant is hermetically sealed and unlikely to cause bother.

A new unit costs circa £2500. For the more risk averse, perhaps it would be acceptable to put a monthly sum aside in a savings pot in the bank, just in case, which might never need to be used? We use this strategy instead of dog insurance too 😉

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Morgan

(@morgan)

Noble Member Member

Joined: 4 years ago

Posts: 618

16/06/2025 10:20 am

Posted by: @morgan

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The last service on my Ecodan in November 2024 cost £333.65, which included a mileage fee of £63.00 (+ VAT). Tell me that isn't extortionate! I am desperately looking for a service agent closer to Derby to at least save some mileage costs, but I can't find one. If anybody can recommend somebody close to Derby, I'd be grateful.

Having made some enquiries locally I have found a company that will service my ASHP for £135 (inc VAT). They get excellent reviews as a company so I will give them a try at the next service which is due in November.

I won't post a link but you can search for a company named 'Henman Dunn' In Ripley, Derbyshire.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

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